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Varonis

Software Escalation Engineer (Python)

Vancouver, BC, Canada

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Job details

Experience: Minimum of 3 years of experience in developing Enterprise-level Python Applications.
Posting language: English

Original job description

Description

Software Escalation Engineer (Python)

The Company:

Varonis (Nasdaq: VRNS) secures AI and the data that powers it. The Varonis platform gives organizations automated visibility and control over their critical data wherever it lives and ensures safe and trustworthy AI from code to runtime. Backed by 24x7x365 managed detection and response, Varonis gives thousands of organizations worldwide the confidence to adopt AI, reduce data exposure, and stop AI-powered threats.

The Role: We are searching for a highly motivated Escalation Engineer (Tier-IV) to join our growing team! The Escalation Engineer must learn fast and adopt to quickly changing technology and to provide top tier Engineering solution for our product line. This position will focus on investigating customer issues of our products and provide timely resolutions, while collaborating with our development teams and support.

The Escalation Engineer must learn fast and adapt to quickly changing technology in order to provide top-tier support for our product line. This position will investigate customer issues with our products and provide timely resolution while coordinating with our support and development teams.

The Location: We are considering candidates who are able to work by hybrid model, located within physical proximity to Vancouver, BC.

The Responsibilities:

Act as the technical point of contact for customer‑impacting issues.
Investigate and resolve issues in Python services.
Analyze behavior across services, databases, messaging, and infrastructure.
Perform testing on UI and performance.
Drive root cause analysis in collaboration with engineering and infrastructure teams.
Provide training and technical guidance to internal teams.

The Requirements:

B.Sc. in Computer Science or equivalent from known university.
Minimum of 3 years of experience in developing Enterprise-level Python Applications.
Experience working with cloud-native architectures and distributed systems.
Experience working with AWS, Azure, or GCP, Docker, Kubernetes, and microservices – Advantage.
Knowledge of IT Fundamentals (Networking / Security / Storage).
Strong understanding of REST API, scalability, and security concepts (OAuth2, JWT, API Gateways).
Experience with relational and NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis).
Familiarity with asynchronous processing and messaging systems (RabbitMQ, Kafka) – Advantage.
Knowledge of multi-tenant SaaS architectures – Advantage.
Familiarity with infrastructure as code and monitoring/observability tools.
Hands-on experience with AI projects and applications.
Fluent English (written and verbal).
Advantageous, not required:
- Familiarity with additional languages (PHP, Angular/JS, Swift/Objective‑C, Kotlin/Java).
- Previous customer-facing technical positions.
- Provide training and support to internal teams.
- Familiarity with Datadog.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Apply on jobs.jobvite.com About employer

More about this job

Responsibilities

The Software Escalation Engineer at Varonis will act as the technical contact for customer-impacting issues, investigate and fix problems in Python services, and lead root cause analysis with engineering teams. They will also test the user interface and performance, and train and guide internal teams.

Requirements

Candidates need a B.Sc. in Computer Science or equivalent, at least 3 years of enterprise Python application development, and experience with cloud-native and distributed systems. Fluent written and spoken English is required, and experience with AWS, Azure, or GCP, Docker, Kubernetes and Kafka is an advantage.

Skills

Python
REST API design
Microservices
Distributed systems
Cloud-native architecture
AWS
Azure
Google Cloud Platform
Docker
Kubernetes
PostgreSQL
MySQL
MongoDB
Redis
RabbitMQ
Kafka
OAuth2
JWT
API gateways
Infrastructure as code
Monitoring and observability
Datadog
Networking fundamentals
Security fundamentals

Keywords

Python
Software Escalation Engineer
Escalation Engineer
Tier 4 support
Technical support engineer
Root cause analysis
REST API
Microservices
Cloud-native
AWS
Azure
GCP
Docker
Kubernetes
PostgreSQL
MongoDB
Kafka
RabbitMQ
Datadog
SaaS

Seniority

Senior

Tools

Python
Docker
Kubernetes
Datadog
AWS
Azure
GCP
PostgreSQL
MongoDB
Kafka

Languages

English

Fields of study

Computer Science

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