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Vast auto Distribution

Counter Clerk

Burlington, ON, Canada

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Job details

Experience: Minimum 1 years’ experience in automotive parts, customer service, or retail environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

FUNCTIONAL SUMMARY:

The Counter Clerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store.

MAIN DUTIES:

Greet customers promptly, courteously, and professionally at the counter or over the phone.
Identify automotive parts based on vehicle specifications (make, model, year).
Advise customers on appropriate parts, use, and care; recommend related or premium items.
Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
Accurately manage the cash drawer and POS transactions.
Maintain product knowledge and stay updated on catalog changes and industry trends.
Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
Deliver parts occasionally when needed and if eligible under company driving requirements.
Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted.
Complete training modules required for role effectiveness.
Support inventory cycle counts and monthly stock adjustments.
Address and resolve customer concerns in a professional and positive manner.
Uphold safety, wellness, and company protocols.

Requirements:

Required:
- High School Diploma or equivalent.
- Minimum 1 years’ experience in automotive parts, customer service, or retail environment.

Preferred:
- Automotive or technical training.
- ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
Excellent customer service skills.
Proficient computer skills with POS and inventory management systems.
Knowledge of automotive systems, parts, and components.
Ability to lift up to 50 pounds and work on your feet for extended periods.
Valid driver’s license (for occasional delivery duties, if required).

What we offer:

Permanent position.
Dynamic work team.
40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.)
Competitive salary.
Group insurance & retirement plan (RRSP) after the probation period.

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
Career growth opportunities through our Promote from Within philosophy.
Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes

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More about this job

Responsibilities

Serve retail and professional customers by identifying, recommending, and selling automotive parts, processing transactions, and resolving customer concerns. Support store operations through stocking, merchandising, inventory counts, equipment use, occasional deliveries, and permitted vehicle-related services.

Requirements

A high school diploma or equivalent and at least one year of experience in automotive parts, customer service, or retail are required; automotive or technical training is preferred. Candidates should have strong customer service and computer skills, automotive parts knowledge, the ability to lift up to 50 pounds and stand for extended periods, and a valid driver’s license if delivery duties are required.

Skills

Customer Service
Automotive Product Knowledge
Point-of-Sale Transactions
Cash Handling
Inventory Management
Merchandising
Product Stocking
Customer Issue Resolution
Computer Skills
Use of Diagnostic Tools
Communication
Teamwork
Safety Compliance
Physical Stamina
Valid Driver’s License

Benefits

Group Insurance
Retirement Plan (RRSP)
Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
Employee Benefits
Professional Development
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Automotive Parts
Parts Identification
Vehicle Make, Model, And Year
Parts City Auto Parts
O’Reilly Auto Parts
Point-of-Sale Systems
Inventory Management Systems
Weatherly Index
ASE Certification
Automotive Systems
Automotive Accessories
Cash Handling
Returns And Exchanges
Freight Receipt
Shelf Stocking
Merchandising
Cycle Counts
Stock Adjustments
Brake Lathe
Battery Charger
Diagnostic Tools
Battery Testing
Code Scanning
Wiper Installation
Parts Delivery
Safety And Wellness
Customer Service
Retail
Automotive Technical Training

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