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Added 2 mins ago
BS
R&D Product Development Intern / Stagiaire en recherche et développement (R-D) - Développement de
Boston Scientific
Montreal, QC
- Full-time
…innovative medical devices. The role focuses on understanding customer needs, translating them into product features, evaluating technical feasibility, and supporting engineering…
Added 2 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Vernon, BC
- Full-time
Ability to oversee and provide customer service leadership, training, and coaching, alongside the Store Leader, for all store employees.
Added 2 mins ago
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Security Concierge (4on/4 off, 6AM-4:30PM schedule)
Boardwalk
AB · Edmonton, AB
- Full-time
We are looking for a Security Concierge to join our Team! By using the latest technologies, we offer all our Resident Members the comfort and peace of mind that comes with knowing they are…
Added 2 mins ago
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Special Order Customer Experience Representative, Staples Promotional Products - Bilingual English/French
Staples
Vaughan, ON
- $43,000 to $66,000 USD / year
- Full-time
…Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with…
Added 2 mins ago
Replenishment - Manager Replenishment (In Store)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
The in-store replenishment leader is required to deliver exceptional customer service at all times. Oversee replenishment activities for both perishable and non-perishable products…
Added 2 mins ago
Body Technician North Gate
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Added 2 mins ago
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Sexton Family of Companies
Victoria, BC
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Prep_Assistant Cook
Chartwell
Surrey, BC
- Full-time
Confidently lead and manage the dining room service team
Added 2 mins ago
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Retail Operations Supervisor
Staples Inc.
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- Full-time
…operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance…
Added 2 mins ago
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Supervisor, Registry Services
AMA - Alberta Motor Association
Calgary, AB
- Full-time
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Added 16 mins ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Fredericton, NB
- Full-time
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Added 16 mins ago
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Service Manager
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- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 16 mins ago
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Software Programmer ( 6 months contract)
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ON · Mississauga, ON
- Full-time
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Added 17 mins ago
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Retail General Manager
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Mississauga, ON
- Full-time
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Added 31 mins ago
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Chef-fe d'équipe (Troisiéme Clé) - Anjou
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- Full-time
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experience in customer service, and the ability to have meaningful conversations
Added 32 mins ago
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Bilingual Sales Consultant - Maple Nissan (26186)
Zanchin Automotive Group
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- Full-time
experience in customer service, and the ability to have meaningful conversations
Added 32 mins ago
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Technical Product Manager
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Added 32 mins ago
SG
Service Leader
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- $95,000 to $110,000 CAD / year
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Added 32 mins ago
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Business Development Manager
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Added 32 mins ago
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Branch Manager - Alpine Park
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Added 32 mins ago
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Added 32 mins ago
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Branch Manager - Belmont
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- Full-time
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Added 32 mins ago
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Customer Experience Associate - Danforth & Pape Branch (full time)
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Vast auto Distribution

Customer Service Representative

Montreal, QC, Canada

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Applications open in a new tab.

Job details

Experience: High school diploma completed and 2 years of relevant experience in customer service.
Posting language: English
Posted: Nov 4, 2026

Original job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.

Job description:

Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.

Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).

Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).

Enter orders from various sources into the systems.

Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).

Manage customer OTRS requests and resolve tickets generated by the system.

Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.

Job requirements:

High school diploma completed and 2 years of relevant experience in customer service.

Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.

Proficiency in Microsoft Office Suite (Outlook, Excel).

Required skills:

Strong collaboration skills and a team-oriented mindset.

Comfortable with IT systems: ability to navigate different systems and software simultaneously.

Excellent customer service skills: listening, patience, politeness, empathy, quick execution.

Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.

Problem-solving ability and a strong sense of urgency.

Multitasking skills and a high level of autonomy.

Ability to work under pressure.

Probationary period as per the collective agreement (3 months).

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
Career growth opportunities through our Promote from Within philosophy.
Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes

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More about this job

Responsibilities

Handle incoming and outgoing customer calls, respond to inquiries, provide support on pricing and billing, and enter orders from multiple sources. Complete customer service administration, manage and resolve OTRS tickets, coordinate with other departments, and meet departmental KPIs.

Requirements

A high school diploma and two years of relevant customer service experience are required. Candidates must have excellent written and spoken English and French, proficiency with Microsoft Outlook and Excel, and strong customer service, collaboration, problem-solving, multitasking, and IT system navigation skills.

Skills

Customer Service
Active Listening
Patience
Politeness
Empathy
Problem-Solving
Collaboration
Teamwork
Multitasking
Autonomy
Working Under Pressure
Urgency
Microsoft Outlook
Microsoft Excel
Data Entry
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
RRSP
Additional Employee Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Auto Parts Distribution
Incoming Calls
Outgoing Calls
Customer Inquiries
Order Entry
Pricing
Billing
Customer Satisfaction
Administrative Tasks
Data Entry
OTRS
Ticket Resolution
Key Performance Indicators
Microsoft Office
Microsoft Outlook
Microsoft Excel
English
French
Bilingual Communication
Internal Customers
External Customers
Departmental Coordination
Unionized Workplace

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