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Added 9 mins ago
T
Senior Manager, Analytics and Insights
TD
Toronto, ON
- Full-time
…and Mathematics (having already obtained or working towards a professional designation/certification). 10+ years of experience in business performance management, reporting, insights &…
Added 9 mins ago
T
TDS Operations Analyst II, Client Enablement
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Toronto, ON
- Full-time
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Added 9 mins ago
TG
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- Full-time
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Added 9 mins ago
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Health Assessment from Medical Professional and Immunizations Record
Added 9 mins ago
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Sales Representative - Southwestern Ontario
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Toronto, ON
- Full-time
…evaluation of job applications by analyzing for relevant skills, professional experience, and education, that best match the posted job qualifications. It is important to note that all…
Added 9 mins ago
NC
Administrative Assistant
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- $36,500 to $40,000 CAD / year
- Full-time
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Added 9 mins ago
R&
IT - Bus Systems Analyst III
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Toronto, ON
- Contract
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role.…
Added 9 mins ago
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Receptionist and administrative assistant
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- Full-time
In 2024, 2025 and 2026, ROBIC was recognized among the Best Workplaces in Professional Services in Canada, in addition to being proudly certified as a Great Place to Work for three…
Added 9 mins ago
F
Fulfillment Associate- 1st Shift (Monday to Friday, Days)
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- Full-time
Personal and professional development opportunities
Added 9 mins ago
F
Fulfillment Associate- 2nd Shift (Monday to Friday, Afternoons)
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Mississauga, ON
- Full-time
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Added 9 mins ago
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Added 9 mins ago
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IT Audit Manager
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Added 9 mins ago
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Customer Service Representative
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Added 9 mins ago
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Director, Talent Management & Workforce Insights
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Added 9 mins ago
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Bilingual Senior Talent Acquisition Specialist
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- Full-time
…people-first culture with a high priority on your personal and professional…
Added 9 mins ago
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Added 9 mins ago
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Operations Technical Writer - 12 month contract
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- Full-time
…evaluation of job applications by analyzing for relevant skills, professional experience, and education, that best match the posted job qualifications. It is important to note that all…
Added 9 mins ago
WO
Manager, HIS Applications
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- Full-time
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Added 9 mins ago
WO
Registered Nurse - Intensive Care Unit
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- Full-time
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Vast auto Distribution

Customer Service Representative

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: High school diploma completed and 2 years of relevant experience in customer service.
Posting language: English
Posted: Nov 4, 2026

Original job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.

Job description:

Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.

Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).

Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).

Enter orders from various sources into the systems.

Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).

Manage customer OTRS requests and resolve tickets generated by the system.

Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.

Job requirements:

High school diploma completed and 2 years of relevant experience in customer service.

Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.

Proficiency in Microsoft Office Suite (Outlook, Excel).

Required skills:

Strong collaboration skills and a team-oriented mindset.

Comfortable with IT systems: ability to navigate different systems and software simultaneously.

Excellent customer service skills: listening, patience, politeness, empathy, quick execution.

Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.

Problem-solving ability and a strong sense of urgency.

Multitasking skills and a high level of autonomy.

Ability to work under pressure.

Probationary period as per the collective agreement (3 months).

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
Career growth opportunities through our Promote from Within philosophy.
Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes

Apply About employer

More about this job

Responsibilities

Handle incoming and outgoing customer calls, respond to inquiries, provide support on pricing and billing, and enter orders from multiple sources. Complete customer service administration, manage and resolve OTRS tickets, coordinate with other departments, and meet departmental KPIs.

Requirements

A high school diploma and two years of relevant customer service experience are required. Candidates must have excellent written and spoken English and French, proficiency with Microsoft Outlook and Excel, and strong customer service, collaboration, problem-solving, multitasking, and IT system navigation skills.

Skills

Customer Service
Active Listening
Patience
Politeness
Empathy
Problem-Solving
Collaboration
Teamwork
Multitasking
Autonomy
Working Under Pressure
Urgency
Microsoft Outlook
Microsoft Excel
Data Entry
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
RRSP
Additional Employee Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Auto Parts Distribution
Incoming Calls
Outgoing Calls
Customer Inquiries
Order Entry
Pricing
Billing
Customer Satisfaction
Administrative Tasks
Data Entry
OTRS
Ticket Resolution
Key Performance Indicators
Microsoft Office
Microsoft Outlook
Microsoft Excel
English
French
Bilingual Communication
Internal Customers
External Customers
Departmental Coordination
Unionized Workplace

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