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Added 6 mins ago
TG
Planet Fitness - Fitness Trainer - Full Time - Merivale
Taymax Group
Ottawa, ON
- Full-time
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
Added 6 mins ago
TG
Planet Fitness - Member Services Representative - Full Time - Oshawa
Taymax Group
Oshawa, ON
- Full-time
…positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and…
Added 6 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Ottawa, ON
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home…
Added 6 mins ago
Administration & Systems - Manager Administration
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
…strategy and image. Coach and develop the team to provide superior customer service and shopping experiences through execution of strategy, customized for the local market, while achieving…
Added 6 mins ago
Management - Area Leader Production
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
Facilitate the transfer of product and service knowledge to teammates within Production and other store departments so they are better equipped to answer customer questions.
Added 6 mins ago
Shipping/Receiving Administrator (6 months Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
The Administrator Shipping/Receiving Clerk provides administrative assistance and direct support to the Team Leaders. The clerk also provides indirect support to the Operations Team at the…
Added 6 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Montreal, QC
Veiller au bon fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable;
Added 6 mins ago
CONSEILLER.ÈRE SAISONNIER.ÈRE
Boutique La Vie En Rose
Saint-Sauveur, QC
Programme de reconnaissance pour les années de service;
Added 6 mins ago
CONSEILLER.ÈRE À LA VENTE
Boutique La Vie En Rose
Sherbrooke, QC
Added 6 mins ago
Pharmacist
Neighbourly Pharmacy
Sault Ste. Marie, ON
Opportunity for career growth and professional development support
Added 6 mins ago
Software Engineer IV, Viper Engineering
ACV
Toronto, ON
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
Added 6 mins ago
Sales Associate
JD Sports / Livestock / Size?
Toronto, ON · Scarborough, ON
Our Retail team is looking for a Sales Associate at our Scarborough Town Centre location. Come be a part of our quickly growing and developing team at JD Sports Canada. You will have the…
Added 6 mins ago
Warehouse Leadhand Kitchener
Tepperman's
Kitchener, ON
You take pride in handling products properly, working independently with minimal supervision, and delivering professional customer service.
Added 6 mins ago
Sales Consultant Windsor
Tepperman's
Windsor, ON
1–3 years of experience in customer service, sales, or other people-facing roles.
Added 6 mins ago
TP
Sales Representative - Southwestern Ontario
Teva Pharmaceuticals
Toronto, ON
- Full-time
Establish a sales-call cycle based on customer availability
Added 6 mins ago
BV
Media Sales Representative
Best Version Media
Richmond Hill, ON
- Full-time
…required, though: if you’ve spent your career serving the public - retail, hospitality, education, healthcare - you already have the core skill: taking care of people. What our top…
Added 6 mins ago
BV
Media Sales Representative
Best Version Media
Saskatoon, SK
- Full-time
…required, though: if you’ve spent your career serving the public - retail, hospitality, education, healthcare - you already have the core skill: taking care of people. What our top…
Added 6 mins ago
BV
Media Sales Representative
Best Version Media
Regina, SK
- Full-time
…required, though: if you’ve spent your career serving the public - retail, hospitality, education, healthcare - you already have the core skill: taking care of people. What our top…
Added 6 mins ago
BV
Media Sales Representative
Best Version Media
Sarnia, ON
- Full-time
…required, though: if you’ve spent your career serving the public - retail, hospitality, education, healthcare - you already have the core skill: taking care of people. What our top…
Added 6 mins ago
BV
Media Sales Representative
Best Version Media
Markham, ON
- Full-time
…required, though: if you’ve spent your career serving the public - retail, hospitality, education, healthcare - you already have the core skill: taking care of people. What our top…
Added 6 mins ago
L
5747 - Seasonal Sales Help
Lids
Oshawa, ON
- $17.95 USD / hour
- Temporary
Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our…
Added 6 mins ago
L
7703 - Seasonal Sales Help
Lids
Markham, ON
- $17.95 USD / hour
- Temporary
Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our…
Added 6 mins ago
BV
Media Sales Representative
Best Version Media
Mississauga, ON
- Full-time
…required, though: if you’ve spent your career serving the public - retail, hospitality, education, healthcare - you already have the core skill: taking care of people. What our top…
Added 6 mins ago
BV
Media Sales Representative
Best Version Media
Victoria, BC
- Full-time
…required, though: if you’ve spent your career serving the public - retail, hospitality, education, healthcare - you already have the core skill: taking care of people. What our top…
Added 6 mins ago
L
5767 - Seasonal Sales Help
Lids
Peterborough, ON
- $17.95 USD / hour
- Temporary
Our retail salespeople are the heartbeat and energy of the Lids brand. These cap experts are committed to fostering a passion for sporting and fashion goods by meeting the needs of our…

Vast auto Distribution

Customer Service Representative

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: High school diploma completed and 2 years of relevant experience in customer service.
Posting language: English
Posted: Nov 4, 2026

Original job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.

Job description:

Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.

Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).

Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).

Enter orders from various sources into the systems.

Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).

Manage customer OTRS requests and resolve tickets generated by the system.

Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.

Job requirements:

High school diploma completed and 2 years of relevant experience in customer service.

Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.

Proficiency in Microsoft Office Suite (Outlook, Excel).

Required skills:

Strong collaboration skills and a team-oriented mindset.

Comfortable with IT systems: ability to navigate different systems and software simultaneously.

Excellent customer service skills: listening, patience, politeness, empathy, quick execution.

Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.

Problem-solving ability and a strong sense of urgency.

Multitasking skills and a high level of autonomy.

Ability to work under pressure.

Probationary period as per the collective agreement (3 months).

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
Career growth opportunities through our Promote from Within philosophy.
Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes

Apply About employer

More about this job

Responsibilities

Handle incoming and outgoing customer calls, respond to inquiries, provide support on pricing and billing, and enter orders from multiple sources. Complete customer service administration, manage and resolve OTRS tickets, coordinate with other departments, and meet departmental KPIs.

Requirements

A high school diploma and two years of relevant customer service experience are required. Candidates must have excellent written and spoken English and French, proficiency with Microsoft Outlook and Excel, and strong customer service, collaboration, problem-solving, multitasking, and IT system navigation skills.

Skills

Customer Service
Active Listening
Patience
Politeness
Empathy
Problem-Solving
Collaboration
Teamwork
Multitasking
Autonomy
Working Under Pressure
Urgency
Microsoft Outlook
Microsoft Excel
Data Entry
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
RRSP
Additional Employee Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Auto Parts Distribution
Incoming Calls
Outgoing Calls
Customer Inquiries
Order Entry
Pricing
Billing
Customer Satisfaction
Administrative Tasks
Data Entry
OTRS
Ticket Resolution
Key Performance Indicators
Microsoft Office
Microsoft Outlook
Microsoft Excel
English
French
Bilingual Communication
Internal Customers
External Customers
Departmental Coordination
Unionized Workplace

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