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Added 14 mins ago
WR
Sales Associate - Wine Merchant (Mer Bleue)
Wine Rack
Canada
- Part-time
To inspire every generation to savour the simple joys of life. As a Wine Merchant you will provide exceptional customer service, while we provide you with a strong wine education training…
Added 14 mins ago
AW
Senior Developer - R&D Tools & Systems
Arctic Wolf
Waterloo, ON · Office - CAN - Ontario, Waterloo
- $75,000 to $246,000 CAD / year
- Full-time
Enable self-service usage of lab environments for development teams
Added 14 mins ago
A
Planificateur Matières & Travaux - Atelier de Peinture / Work & Material Planner - PaintShop
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais et service médical sur site.
Added 14 mins ago
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Planificateur travaux et matière / Work & Material planner
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais et service médical sur site.
Added 14 mins ago
A
Spécialiste en fiabilité / Reliability Specialist
Airbus
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- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais et service médical sur site.
Added 14 mins ago
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Chef de service Magasin - HO Store Manager
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Mirabel, QC · Montreal, QC
- Full-time
Health & Well-being: Employee Assistance Program (EAP), discount program, on-site medical service, public shuttle service between Montreal and Mirabel, and a carpooling app.
Added 14 mins ago
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Dietary Aide Regular Part-time MQG DTA8 0.40 Queen's Garden
AgeCare
Hamilton, ON · Queens Garden
- Part-time
Assist in the set up and preparation for service of various items such as beverages, salads, desserts, etc.
Added 14 mins ago
AR
Cashier
A&W Restaurants
AB
- $15.1 to $16 CAD / hour
- Full-time
Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment,…
Added 14 mins ago
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Health & Safety Advisor
Agropur
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- Full-time
Recognition of years of service for vacation calculation;
Added 14 mins ago
VC
RVT - Martin Veterinary Hospital
VetCare Canada
Toronto, ON
- Part-time
…respectful in all interactions and providing exceptional customer service. The RVT also assists the Veterinarian with medical, surgical and dental procedures, by using a range of diagnostic…
Added 14 mins ago
WF
School Social Worker/Children's Mental Health and Substance Awareness Practitioner
Waycobah First Nation
Whycocomagh, NS
- Full-time
Identify emerging needs, service gaps, and opportunities for improvement.
Added 14 mins ago
VP
System Integration Project Manager
Vista Projects Limited
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- Full-time
…each project so the execution team can focus on exceptional service and technical excellence. Activities include estimation, planning/scheduling, change management, identification and…
Added 14 mins ago
PL
Laboratory Sample Custodian
Paracel Laboratories
Mississauga, ON
- Full-time
Paracel Laboratories Ltd. is a full-service environmental and Indoor Air Quality laboratory. Our main laboratory facilities are located in Ottawa and are supported by an environmental…
Added 14 mins ago
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Pharmacist, Hourly Full Time Flexible Shifts Greenlight Requisition
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Aurora, ON
- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 14 mins ago
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Pre-Owned Automotive Sales Representative
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- Full-time
If you’re a go-getter who’s ready to wow people with your amazing customer service and grow your career with a company that invests in its people - Pfaff Automotive wants to hear from you.…
Added 14 mins ago
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- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 14 mins ago
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Pharmacien(ne), rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
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- Full-time
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Added 14 mins ago
Manager, Store Vaughan Mills
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…efficient supervision, goal setting and phenomenal customer…
Added 14 mins ago
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Added 14 mins ago
RVT - CA Wards
University of Guelph
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If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Added 14 mins ago
I
Operations Coordinator
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- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 14 mins ago
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Warehouse Associate (PM start)
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Automatic pay rate progression as per the existing Union Collective Agreement to $30.11/hr. after 48 months of service
Added 14 mins ago
Customer Service and Logistics Manager
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Added 14 mins ago
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6 months of hands-on management experience in retail or service
Added 14 mins ago
Service Person
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Hourly Salary Range: UNIFOR_SERVICE_PERSON, MIN $23.16 - MAX $33.92

Vast auto Distribution

Customer Service Representative

Montreal, QC, Canada

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Applications open in a new tab.

Job details

Experience: High school diploma completed and 2 years of relevant experience in customer service.
Posting language: English
Posted: Nov 4, 2026

Original job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.

Job description:

Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.

Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).

Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).

Enter orders from various sources into the systems.

Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).

Manage customer OTRS requests and resolve tickets generated by the system.

Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.

Job requirements:

High school diploma completed and 2 years of relevant experience in customer service.

Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.

Proficiency in Microsoft Office Suite (Outlook, Excel).

Required skills:

Strong collaboration skills and a team-oriented mindset.

Comfortable with IT systems: ability to navigate different systems and software simultaneously.

Excellent customer service skills: listening, patience, politeness, empathy, quick execution.

Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.

Problem-solving ability and a strong sense of urgency.

Multitasking skills and a high level of autonomy.

Ability to work under pressure.

Probationary period as per the collective agreement (3 months).

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
Career growth opportunities through our Promote from Within philosophy.
Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes

Apply About employer

More about this job

Responsibilities

Handle incoming and outgoing customer calls, respond to inquiries, provide support on pricing and billing, and enter orders from multiple sources. Complete customer service administration, manage and resolve OTRS tickets, coordinate with other departments, and meet departmental KPIs.

Requirements

A high school diploma and two years of relevant customer service experience are required. Candidates must have excellent written and spoken English and French, proficiency with Microsoft Outlook and Excel, and strong customer service, collaboration, problem-solving, multitasking, and IT system navigation skills.

Skills

Customer Service
Active Listening
Patience
Politeness
Empathy
Problem-Solving
Collaboration
Teamwork
Multitasking
Autonomy
Working Under Pressure
Urgency
Microsoft Outlook
Microsoft Excel
Data Entry
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
RRSP
Additional Employee Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Auto Parts Distribution
Incoming Calls
Outgoing Calls
Customer Inquiries
Order Entry
Pricing
Billing
Customer Satisfaction
Administrative Tasks
Data Entry
OTRS
Ticket Resolution
Key Performance Indicators
Microsoft Office
Microsoft Outlook
Microsoft Excel
English
French
Bilingual Communication
Internal Customers
External Customers
Departmental Coordination
Unionized Workplace

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