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Added 1 min ago
AF
Branch Manager - Office 1705
Attain Finance
North Vancouver, BC
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 1 min ago
Bilingual Business Development Representative
DHL Express (Canada), Ltd.
Montreal, QC · Lachine, Quebec
Added 1 min ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 1 min ago
M
Sales Development Representative (Data Partnerships & Robotics)
Mecka
Remote, Canada
- $70,000 to $110,000 CAD / year
- Full-time
- Remote
We also put robots to work. Through our Robots-as-a-Service model, we deploy robots into real businesses, closing the loop between real-world data and deployed hardware. We're backed by…
Added 1 min ago
AO
Director, Language & Learning/Directeur(trice), Langues et apprentissage – Affichage
Assembly of First Nations
Ottawa, ON
- Full-time
…the recruitment process, please advise the Human Resources representative when you are invited to meet regarding this employment…
Added 1 min ago
EM
Représentant.e des ventes-HVAC-Ottawa
EPM Mecanic
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
EPM Mecanic is seeking an HVAC Sales Representative to join its Ottawa team.
Added 1 min ago
GL
Financial Service Representative
goeasy Ltd.
Selkirk, MB
- Full-time
A day in the life of a Financial Service Representative:
Added 16 mins ago
TG
Planet Fitness - Member Services Representative - Full Time - Oshawa
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- Full-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 16 mins ago
Sales Representative - Packaging & Facility Solutions
Imperial Brady
Blainville, QC
…Newfoundland and Vancouver, British Columbia - ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that…
Added 16 mins ago
Employment Consultant - Integrated Employment Services (Brampton)
ACCES Employment
Brampton, ON
Advocate on behalf of clients whenever necessary, including support in areas of employment, skills training, social assistance, and equitable access to services.
Added 16 mins ago
LH
2600002910 - Service Associate
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Oshawa, ON
- Internship
The Service Associate (SA) is an integral member of the patient care unit, health care team, and environmental services program. The SA works in close collaboration with other team members…
Added 16 mins ago
LH
2600002928 - Service Associate
Lakeridge Health
Bowmanville, ON
- Internship
The Service Associate (SA) is an integral member of the patient care unit, health care team, and environmental services program. The SA works in close collaboration with other team members…
Added 16 mins ago
IG
Field Service Representative
Insight Global
BC · British Columbia, Canada
- $40 to $50 CAD / hour
- Full-time
We are seeking an experienced Field Service Representative (FSR) to provide hands-on technical support for the Halifax Class Integrated Platform Management System (IPMS).
Added 16 mins ago
TP
Sales Representative - Southwestern Ontario
Teva Pharmaceuticals
Toronto, ON
- Full-time
Teva Canada is currently looking for an experienced Sales Representative for Southwestern Ontario. You will be responsible for presenting our generic portfolio while maintaining a leading…
Added 16 mins ago
BV
Media Sales Representative
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Real support: structured training, daily live coaching, and a local leadership team from day one - you’re in business for yourself, never by yourself.
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Vast auto Distribution

Customer Service Representative

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: High school diploma completed and 2 years of relevant experience in customer service.
Posting language: English
Posted: Nov 4, 2026

Original job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

As a unionized employee of the customer service team, the customer service agent is responsible for answering incoming calls from all Vast-Auto Distribution customers and diligently handling customer inquiries and orders. This role requires interaction with multiple departments to provide quality service to both internal and external customers.

Job description:

Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.

Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).

Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).

Enter orders from various sources into the systems.

Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).

Manage customer OTRS requests and resolve tickets generated by the system.

Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.

Job requirements:

High school diploma completed and 2 years of relevant experience in customer service.

Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.

Proficiency in Microsoft Office Suite (Outlook, Excel).

Required skills:

Strong collaboration skills and a team-oriented mindset.

Comfortable with IT systems: ability to navigate different systems and software simultaneously.

Excellent customer service skills: listening, patience, politeness, empathy, quick execution.

Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.

Problem-solving ability and a strong sense of urgency.

Multitasking skills and a high level of autonomy.

Ability to work under pressure.

Probationary period as per the collective agreement (3 months).

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
Career growth opportunities through our Promote from Within philosophy.
Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes

Apply About employer

More about this job

Responsibilities

Handle incoming and outgoing customer calls, respond to inquiries, provide support on pricing and billing, and enter orders from multiple sources. Complete customer service administration, manage and resolve OTRS tickets, coordinate with other departments, and meet departmental KPIs.

Requirements

A high school diploma and two years of relevant customer service experience are required. Candidates must have excellent written and spoken English and French, proficiency with Microsoft Outlook and Excel, and strong customer service, collaboration, problem-solving, multitasking, and IT system navigation skills.

Skills

Customer Service
Active Listening
Patience
Politeness
Empathy
Problem-Solving
Collaboration
Teamwork
Multitasking
Autonomy
Working Under Pressure
Urgency
Microsoft Outlook
Microsoft Excel
Data Entry
Bilingual Communication

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Long-Term Disability Insurance
RRSP
Additional Employee Benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Auto Parts Distribution
Incoming Calls
Outgoing Calls
Customer Inquiries
Order Entry
Pricing
Billing
Customer Satisfaction
Administrative Tasks
Data Entry
OTRS
Ticket Resolution
Key Performance Indicators
Microsoft Office
Microsoft Outlook
Microsoft Excel
English
French
Bilingual Communication
Internal Customers
External Customers
Departmental Coordination
Unionized Workplace

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