Amazon Connect Developer / Designer
- Toronto, ON, Canada
Contract
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Original job description
Job Title: Amazon Connect Developer / Designer
Location : Toronto, ON(Hybrid - 4 days Onsite in a Week)
Duration: 6+ months
Contract
Role Summary:
We are looking for an experienced, hands-on Amazon Connect Developer to join the Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.
Key Responsibilities:
- Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.
- Build and configure Amazon Connect Contact Flows and IVR journeys.
- Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.
- Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.
- Participate in end-to-end Amazon Connect implementations and migration activities.
- Troubleshoot technical issues and take end-to-end ownership of problems through resolution.
- Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.
Required Skills:
- Strong hands-on Amazon Connect implementation experience.
- Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.
- Experience integrating Amazon Connect with other AWS services and enterprise applications.
- Experience with Amazon Connect migration and production implementations.
- Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.
- AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.
More about this job
Responsibilities
Design, develop, configure, integrate, test, and maintain end-to-end Amazon Connect contact-center solutions, including Contact Flows, IVR journeys, Lambda functions, APIs, and backend integrations. Support implementations and migrations, customize agent and customer-experience capabilities, and take ownership of technical issues through resolution.
Requirements
Candidates need strong hands-on Amazon Connect implementation experience, including Contact Flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. Experience with production implementations and migrations is required; AWS certifications or Amazon Connect accreditation are preferred, as is familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens.
Skills
- Amazon Connect
- Contact Flows
- IVR
- AWS Lambda
- API Integrations
- AWS Services
- Enterprise Application Integration
- Contact Center Implementation
- Contact Center Migration
- Troubleshooting
- Customer Profiles
- Amazon Connect Tasks
- Amazon Q
- Contact Lens
- AWS Solution Architecture
- AWS SysOps
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
Keywords
- Amazon Connect
- AWS
- Contact Flows
- IVR
- AWS Lambda
- APIs
- Backend Integration
- Host Systems
- Enterprise Applications
- Contact Center Solutions
- Contact Center Migration
- Production Implementation
- Agent Desktop
- Customer Experience
- Customer Profiles
- Amazon Connect Tasks
- Amazon Q
- Contact Lens
- AWS SysOps Certification
- Amazon Connect Accreditation
- Troubleshooting
- Testing
- Integration
- Contact Center Transformation