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VBeyond Corporation

Amazon Connect Developer / Designer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Amazon Connect Developer / Designer

Location : Toronto, ON(Hybrid - 4 days Onsite in a Week)

Duration: 6+ months

Contract

Role Summary:

We are looking for an experienced, hands-on Amazon Connect Developer to join the Amazon Connect transformation initiative. The candidate should have strong end-to-end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact-center solutions.

Key Responsibilities:

Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.

Build and configure Amazon Connect Contact Flows and IVR journeys.

Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.

Support customized agent desktop and customer-experience capabilities where standard Amazon Connect functionality does not meet business requirements.

Participate in end-to-end Amazon Connect implementations and migration activities.

Troubleshoot technical issues and take end-to-end ownership of problems through resolution.

Work as a hands-on engineering contributor within the client's transformation team and deliver with limited supervision.

Required Skills:

Strong hands-on Amazon Connect implementation experience.

Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.

Experience integrating Amazon Connect with other AWS services and enterprise applications.

Experience with Amazon Connect migration and production implementations.

Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.

AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.

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More about this job

Responsibilities

Design, develop, configure, integrate, test, and maintain end-to-end Amazon Connect contact-center solutions, including Contact Flows, IVR journeys, Lambda functions, APIs, and backend integrations. Support implementations and migrations, customize agent and customer-experience capabilities, and take ownership of technical issues through resolution.

Requirements

Candidates need strong hands-on Amazon Connect implementation experience, including Contact Flows, IVR, AWS Lambda, API integrations, and connections to AWS services and enterprise applications. Experience with production implementations and migrations is required; AWS certifications or Amazon Connect accreditation are preferred, as is familiarity with Customer Profiles, Tasks, Amazon Q, and Contact Lens.

Skills

Amazon Connect
Contact Flows
IVR
AWS Lambda
API Integrations
AWS Services
Enterprise Application Integration
Contact Center Implementation
Contact Center Migration
Troubleshooting
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS Solution Architecture
AWS SysOps

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS
Contact Flows
IVR
AWS Lambda
APIs
Backend Integration
Host Systems
Enterprise Applications
Contact Center Solutions
Contact Center Migration
Production Implementation
Agent Desktop
Customer Experience
Customer Profiles
Amazon Connect Tasks
Amazon Q
Contact Lens
AWS SysOps Certification
Amazon Connect Accreditation
Troubleshooting
Testing
Integration
Contact Center Transformation

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