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VCA Animal Hospitals

Regional Client Care Support Agent, GTA Region

Toronto, ON, Canada
Scarborough, ON, Canada

Compensation: $18.00 to $25.00 depending on experience · Full-time

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Job details

Pay: Compensation: $18.00 to $25.00 depending on experience
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Regional Client Care Support Agent

Location: GTA

Employment Type: Full-Time

Role Type: Existing role

Compensation: $18.00 to $25.00 depending on experience

VCA Canada’s GTA region is seeking Regional Client Care Support Agents to provide dedicated phone support coverage for multiple clinics across the Greater Toronto Area. This team ensures clients receive timely, accurate, and compassionate assistance while helping clinics maintain smooth daily operations.

This role is ideal for individuals who excel in communication, multitasking, and problem‑solving, and who enjoy supporting both clients and clinic teams in a fast‑paced environment.

Key Responsibilities

Provide incoming call coverage for multiple VCA clinics within the GTA
Complete follow‑up calls, including appointment confirmations and client outreach
Manage appointment bookings, schedule adjustments, and client reminders
Answer client questions with professionalism, clarity, and empathy
Promote VCA services, programs, and preventive care initiatives
Support clinic workflows by accurately documenting client interactions
Collaborate with clinic teams to ensure seamless communication and service continuity
Occasionally assist with front‑facing responsibilities as needed

Qualifications

Strong customer service or call‑centre experience preferred
Veterinary or medical reception experience considered an asset
Excellent verbal communication and active listening skills
Ability to manage high call volumes and multitask effectively
Comfortable navigating multiple software systems and clinic workflows (Woofware experience is an asset)
Detail‑oriented, organized, and confident in problem‑solving

What We Can Offer You!

RRSP Employer 5 % Match Program – saving for your future just got easier!
A caring culture of Wellness and Appreciation!
Competitive wages and health/dental benefits!
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!
Compassionate, calm, and client‑focused approach

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

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More about this job

Responsibilities

Provide phone coverage for multiple GTA clinics, manage appointment bookings and follow-up calls, and respond to client questions with clarity and empathy. Document client interactions accurately and coordinate with clinic teams to support smooth workflows and service continuity.

Requirements

Customer service or call-centre experience is preferred, while veterinary or medical reception experience is an asset. Candidates should communicate well, listen actively, manage high call volumes and multiple tasks, navigate software systems, and demonstrate organization, attention to detail, and problem-solving ability.

Skills

Customer Service
Call-Centre Support
Verbal Communication
Active Listening
Multitasking
Problem-Solving
Appointment Scheduling
Client Outreach
Call Management
Client Documentation
Organization
Attention to Detail
Empathy
Clinic Workflow Coordination
Software Navigation
Veterinary Reception

Benefits

Employer RRSP Match
Wellness and Appreciation Culture
Competitive Wages
Health and Dental Benefits
Career Development Opportunities
Referral Bonus
Community Giving Opportunities
Pet Care Discounts
Shopping Discounts
Wellness Apps

Visa sponsorship

Not detected in the job text

Keywords

Veterinary Services
Client Care
Customer Service
Call-Centre Experience
Incoming Call Coverage
Appointment Confirmations
Client Outreach
Appointment Bookings
Schedule Adjustments
Client Reminders
Preventive Care
Clinic Workflows
Service Continuity
Veterinary Reception
Medical Reception
High Call Volumes
Active Listening
Problem-Solving
Woofware
Multiple Software Systems
Front-Facing Support
Compassionate Communication

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