Veterinary Receptionist, Client Care, Horizon Vet Group
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Veterinary Receptionist, Client Care
Location: Calgary, Alberta
Horizon Vet Group is currently welcoming a customer service-focused Veterinary Receptionist, Client Care to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital.
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.
Click “Apply Now”
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Location: Calgary, Alberta
Horizon Vet Group is currently welcoming a customer service-focused Veterinary Receptionist, Client Care to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital.
- Create a warm and welcoming environment for our patient and pet parents
- Assisting veterinary staff with various tasks and treatments when required
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Respond and manage email correspondence; clients, referring veterinarians & internal office messages
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- Strong organizational skills
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.
Click “Apply Now”
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
More about this job
Responsibilities
Welcome clients and their pets, manage phone and email communications, schedule appointments, and handle patient admissions and discharges. Prepare estimates and invoices, process payments, assist veterinary staff as needed, and maintain clean reception and common areas.
Requirements
The posting emphasizes strong customer service, the ability to put clients at ease, and good organizational skills. Candidates should be willing to learn about veterinary services and medical office procedures and assist veterinary staff with tasks and treatments.
Skills
- Customer Service
- Appointment Scheduling
- Multiline Phone Systems
- Outbound Calling
- Email Correspondence
- Client Communication
- Organization
- Invoicing And Billing
- Payment Processing
- Creating Estimates
- Patient Admission And Discharge
- Reception Area Housekeeping
- Veterinary Staff Assistance
- Attention To Detail
Benefits
- Employer RRSP Match
- Student Loan Support
- Wellness And Appreciation Programs
- Medical Library Access
- Health And Dental Benefits
- Veterinary Technician/Technologist Scholarship Opportunity
- Annual Uniform Allowance
- Career Development Opportunities
- Referral Bonus
- Community Giving Opportunities
- Pet Care Discounts
- Shopping Discounts
- Wellness Apps
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
Keywords
- Veterinary Reception
- Client Care
- Veterinary Services
- Customer Service
- Appointment Scheduling
- Multiline Phone System
- Outbound Calls
- Email Correspondence
- Client Communication
- Referring Veterinarians
- Patient Admission
- Patient Discharge
- Invoicing
- Billing
- Estimates
- Payment Processing
- Veterinary Staff Assistance
- Medical Office Procedures
- Housekeeping
- Reception Area
- Pet Holding Areas
- Veterinary Hospital