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Added 12 mins ago
Senior Software Engineer
AltaML
Toronto, ON
$130,000 to $150,000 CAD / year
Full-time
Lead implementation of medium-to-large complexity features or epics, decomposing the work into tasks other engineers can pick up.
Added 12 mins ago
Medical Radiation Technologist (MRT) - X-ray & CT
The Hospital for Sick Children
Toronto, ON
Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 12 mins ago
Senior Software Developer, SharePoint & Microsoft Power Apps
Workplace Safety and Insurance Board (WSIB)
ON · Ontario, Canada
Full-time
…Power Platform and SharePoint Online within the Application Development and Services Branch. The role requires in-depth, hands-on experience in solution development across Power Apps…
Added 12 mins ago
Senior Associate, Real Estate
CPP Investments | Investissements RPC
Toronto, ON
Full-time
Lead development of sophisticated dynamic financial models to analyze investment opportunities (including testing assumptions and sensitivities)
Added 12 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 mins ago
Hospital to Home (H2H) Coordinator
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 mins ago
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 mins ago
Account Manager
Aversan Inc.
Mississauga, ON
Full-time
Assist the Business Development Manager with lead tracking, prospect research, and pipeline updates.
Added 12 mins ago
Senior Advisor, Operational and Closure Readiness / Conseiller(ère) principal)e) - Préparation opérationnelle et préparation à la clôture
Rio Tinto
Montreal, QC
Full-time
…and hypercare, working closely with the Move & Sell Readiness Lead, Regional Change Lead, local site representatives and SMEs, including trainers and…
Added 12 mins ago
Enterprise Ads Sales Specialist
TP
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
…business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around…
Added 12 mins ago
Ultrasound Technologist
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 13 mins ago
Director, Mainframe Innovation and AI
CIBC
Toronto, ON
Full-time
As the Director, Mainframe Innovation & AI at CIBC, you'll lead the Mainframe Operations team in shaping and executing our strategy for innovation, automation, and artificial intelligence…
Added 13 mins ago
Principal Greenfield Software Developer (Builder) - Digital Services
Boeing
Richmond, BC · CAN - Richmond, Canada
Full-time
Serve as Builder Lead – guiding, coaching, instructing a small team of developers (ex: organizing work, breaking down tasks, pairing on hard problems, and keeping the team moving).
Added 13 mins ago
Senior Product Manager, WinZip
COREL
Canada
$130,000 to $160,000 CAD / year
Full-time
We are transforming the WinZip portfolio, and we are hiring a Senior Product Manager in Canada to help lead that shift. You will own product areas end-to-end: roadmap, execution, and…
Added 13 mins ago
Manager, Member Education
Manulife
Toronto, ON · Waterloo, ON
Full-time
This is a unique opportunity for a strategic leader who thrives on client engagement and team development. You will shape the member experience for some of Canada’s most significant…
Added 13 mins ago
Director of National Key Accounts - Royal Canin
Mars
Guelph, ON · RGU-Royal Canin, Guelph, Canada
Full-time
Lead development and implementation of the customer strategy that transforms the entire business.
Added 13 mins ago
Senior Manager, Strategic Projects & Business Insights
Scotiabank
Toronto, ON
…while leveraging business insights and data to support strategy development, execution, and executive…
Added 13 mins ago
Director, HR Operational Excellence
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Lead the re-engineering of HR processes that are inefficient, fragmented, or poorly documented, applying structured improvement methodologies (Lean, Six Sigma) to achieve measurable gains…
Added 13 mins ago
Quality Engineer
Magna International
Toronto, ON
Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 27 mins ago
Technical Support Analyst (2 positions)
Vecima Networks Inc.
Saskatoon, SK
Full-time
…company growth. Together, we create the breakthroughs that lead the industry…
Added 27 mins ago
Senior Geotechnical Engineer
Pinchin in Canada
Toronto, ON
Full-time
…grow within an organization that supports long-term career…
Added 27 mins ago
Senior Geotechnical Engineer
Pinchin in Canada
Hamilton, ON
Full-time
…grow within an organization that supports long-term career…

Vecima Networks Inc.

Technical Support Analyst (2 positions)

Saskatoon, SK, Canada

Job type: Full-time
Experience: Minimum 2 years of experience in technical support, network operations, systems administration, telecommunications, or a related technical environment.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Vecima Networks Inc. (TSX: VCM) builds the intelligent infrastructure powering the next generation of connectivity. Through broadband access, content delivery, cloud-native software, automation, and AI-enabled solutions, Vecima helps service providers modernize cable and fiber networks, deliver exceptional broadband and video experiences, and operate more intelligent, efficient networks. As operators evolve toward AI-enabled, software-driven architectures, Vecima’s platforms simplify operations, accelerate innovation, and enable the reliable, high-performance networks that connect homes, businesses, and communities around the world. Learn more at vecima.com.

Position Summary:

The Technical Support Analyst, VBS is a key member of the Customer Support organization, responsible for delivering Tier 2 technical support for Vecima's Video, Broadband, and Passive Optical Network (PON) solutions deployed globally. This role supports customers throughout the installation, operation, and maintenance lifecycle by diagnosing technical issues, identifying root causes, and providing timely, effective resolutions.

Working independently with minimal supervision, the Technical Support Analyst manages support cases from initial intake through resolution, collaborates with internal teams on complex issues, and consistently meets established service levels and performance metrics. The successful candidate brings strong troubleshooting capabilities, technical curiosity, and a commitment to delivering an exceptional customer experience.

This position is based in Saskatoon, Saskatchewan, with the flexibility to work from our office, or in a hybrid arrangement, or remotely.

Duties include (but are not limited to):

Respond to customer inquiries and technical support requests via phone, email, chat, and customer portal systems.
Troubleshoot and resolve issues related to Vecima's Video, Broadband, and PON solutions, including software, hardware, configuration, and system integration issues.
Support customers during installation, operation, maintenance, and service restoration activities.
Analyze logs, alarms, diagnostic information, and system data to identify root causes and implement effective solutions.
Independently manage support cases from intake through resolution while meeting established service levels, KPIs, and customer satisfaction targets.
Escalate complex technical issues as required and collaborate with Engineering, Product Management, and Tier 3 support teams.
Document customer interactions, troubleshooting activities, resolutions, and knowledge articles to support continuous improvement initiatives.
Participate in on-call rotations and provide technical support outside normal business hours as required.
Maintain technical knowledge of assigned product lines and support all assigned products at a Tier 2 level.
Contribute to process improvement initiatives that enhance customer experience, product quality, and support efficiency.

Position requirements:

Diploma, degree, or equivalent post-secondary education in Information Technology, Computer Science, Engineering, Telecommunications, or a related field preferred.
Minimum 2 years of experience in technical support, network operations, systems administration, telecommunications, or a related technical environment.
Experience troubleshooting software, networking, hardware, or telecommunications solutions.
Experience supporting customers in a fast-paced, customer-facing technical support environment.
Willingness to participate in a scheduled on-call rotation to support customer operations and service continuity.
Demonstrated ability to consistently meet service level agreements (SLAs) and customer satisfaction objectives.

Technical skills required:

Understanding of networking concepts including TCP/IP, DHCP, DNS, routing, switching, and VLANs.
Familiarity with Linux operating systems, command-line tools, and log analysis is considered an asset.
Knowledge of broadband, cable, fiber, PON, DOCSIS, video delivery, or telecommunications technologies is considered an asset.
Experience with ticketing systems, case management tools, and remote troubleshooting techniques.

Competencies required:

Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong organizational and time-management skills with the ability to manage competing priorities.
Customer-focused approach with a commitment to delivering exceptional service.

At Vecima, everyone contributes and makes an impact. We foster an open, caring, and innovative work environment where creativity and communication thrive. We always strive to be our best and recognize achievements and wins that fuel individual and company growth. Together, we create the breakthroughs that lead the industry forward.

Vecima offers a competitive compensation and benefits package and strives to provide a challenging work environment that can foster skill development and personal career growth for all employees.

We consider applicants for all positions without regard to race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

We are fueled by the innovation, leadership, and passion of today’s top talent. If you are looking for a challenging and rewarding career, we want to hear from you! Apply now!

Vecima Recruitment Process

Vecima takes great care to protect your privacy and personal information throughout the recruitment process.

All legitimate email communications and job offers will come from an @vecima.com email address. If you receive a suspicious message, please contact your Vecima representative directly to verify its legitimacy.

Submit your application

Follow the application instructions carefully
Complete all required fields and upload necessary documents

Initial Screening

If shortlisted, you will receive an email or phone call from a Vecima HR Business Partner for:
A brief conversation about your background
Basic questions about availability, salary expectations, and interest in the role

Interviews

Phone/Video Interviews: First round with HR or the hiring manager
Technical/Skills Assessments: If applicable, complete a test or assignment
In-Person or Final Interviews: Meet with hiring managers or team members; could be a panel

Reference & Background Checks

Provide professional references upon request
Be prepared for employment or education verification, and a criminal background check

Job Offer

All job offers will come from Vecima’s UKG Applicant Tracking System
Review the verbal and written offer carefully

Onboarding Preparation

Complete paperwork and pre-employment requirements
Get details on your first day, orientation, and whom to contact

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst provides Tier 2 support for video, broadband, and PON solutions by diagnosing and resolving technical issues throughout the product lifecycle. They manage support cases from intake to resolution while collaborating with internal teams and maintaining service level agreements.

Requirements

Candidates should have at least 2 years of experience in technical support or network operations and possess a relevant post-secondary diploma or degree. Strong troubleshooting skills in networking and telecommunications, along with the ability to participate in on-call rotations, are required.

Skills

Technical support
Troubleshooting
Networking
TCP/IP
DHCP
DNS
Routing
Switching
VLANs
Linux
Log analysis
Broadband
Cable
Fiber
PON
DOCSIS

Benefits

Skill development opportunities
Personal career growth

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Broadband
PON
DOCSIS
Networking
TCP/IP
DHCP
DNS
Routing
Switching
VLANs
Linux
Log Analysis
Telecommunications
Hardware
Software
System Integration
Ticketing Systems
Case Management
Remote Troubleshooting
SLA
KPI
Customer Experience
Video Delivery
Fiber

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