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Added 1 min ago
Culinary Manager
Cogir Senior Living
Thornhill, ON · Glynnwood
Full-time
Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide…
Added 1 min ago
S&TCS Design Manager
Acciona
ON · CAN - Eglinton Crosstown West
Full-time
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 1 min ago
Customer Support Specialist, Infinity
Aquila
Remote, Canada
Full-time · Remote
Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the…
Added 1 min ago
Personal Banking Associate - St-Laurent, St-Louis (full-time)
TD
Montreal, QC
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
Manager - Stress Testing Data, Controls and Analytics
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 min ago
Tenant Account Coordinator
Choice Properties
Toronto, ON
Full-time
Experience with JDE or equivalent property management software (Yardi or SAP) is an asset.
Added 1 min ago
Data Delivery Manager
GIRO
Montreal, QC
Full-time
At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.
Added 1 min ago
Senior Manager, Digital Product Strategy
CIBC
Toronto, ON
Full-time
…needs, business priorities, and delivery planning. As a Senior Manager, Digital Product Strategy, you'll be a senior strategic voice on the team, owning the business case, roadmap, and…
Added 15 mins ago
Advocacy Officer
Government of Manitoba
Winnipeg, MB
Other
Reporting to the Program Manager, Advocacy Services, or designate, the incumbent acts as an Advocacy Officer in providing advocacy services to, or on behalf of children youth, and young…
Added 15 mins ago
General Duty Nurse (N2) - NICU
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 15 mins ago
Registered Nurse (N2) - Outpatient Surgery - Repost
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 15 mins ago
General Duty Nurse (N2) - NICU
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 15 mins ago
Senior Structural Engineer
Modern Technical Staffing Inc.
Kingston, ON
$110,000 to $130,000 CAD / year
Full-time
Our client is a well-established multidisciplinary engineering firm that specializes in land development engineering, structural engineering, and building services (mechanical and…
Added 15 mins ago
General Duty Nurse (N2) - NICU
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 15 mins ago
Manager, Guide Dog Training
CNIB
Carleton Place, ON
$85,556 to $106,945 CAD / year
Full-time
Reporting to the Director, Guide Dog Training & Apprenticeships, the Manager Guide Dog Training Team, supervises and oversees a team of Guide Dog training professionals in order to provides…
Added 15 mins ago
Technical QA Manager
Lumerate
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $110,000 CAD / year
Full-time
You are detail-oriented, thorough, and maintain a sharp focus on quality throughout the software development lifecycle.
Added 15 mins ago
Account Manager
Aversan Inc.
Mississauga, ON
Full-time
Assist the Business Development Manager with lead tracking, prospect research, and pipeline updates.
Added 15 mins ago
Vice President, Client Services & Operations
GPM Property Management Inc
Concord, ON
Full-time
· Proficiency with property management software (e.g., Condo Manager, Condo Control, SparcPay) and reporting analytics.
Added 15 mins ago
Account Manager, Scale
Hootsuite
Toronto, ON
Full-time
We’re looking for an Account Manager, Scale to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish…
Added 15 mins ago
[Dungeons & Dragons PC-Console] Producteur(trice) - Producer
Gameloft Montreal
Montreal, QC
Full-time
As a true project manager, the Producer will be responsible for overseeing various production stages with the entire team in terms of budget, deadlines, and content.
Added 16 mins ago
Clinical Manager, Acute Hospital Based, Mental Health Programs - Permanent Full Time (1.0)
CHEO
Ottawa, ON
Full-time
The Manager will provide operational management and co-ordination of assigned clinical areas. The manager is also responsible for the implementation of operational and strategic objectives.…
Added 16 mins ago
Principal Greenfield Software Developer (Builder) - Digital Services
Boeing
Richmond, BC · CAN - Richmond, Canada
Full-time
…vision and strategy of the product, and partner with a Product Manager and Designer to help execute the daily operations of your team. You will be accountable for the quality of what your…
Added 16 mins ago
Senior Product Manager, WinZip
COREL
Canada
$130,000 to $160,000 CAD / year
Full-time
WinZip is one of the world’s most recognized software brands, used by millions of people, businesses, and governments worldwide to manage, encrypt, compress, and share files.
Added 16 mins ago
General Duty Nurse (N2) - NICU
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 16 mins ago
Registered Nurse (N2) - Outpatient Surgery - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

Vecima Networks Inc.

Technical Support Analyst (2 positions)

Saskatoon, SK, Canada

Job type: Full-time
Experience: Minimum 2 years of experience in technical support, network operations, systems administration, telecommunications, or a related technical environment.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Vecima Networks Inc. (TSX: VCM) builds the intelligent infrastructure powering the next generation of connectivity. Through broadband access, content delivery, cloud-native software, automation, and AI-enabled solutions, Vecima helps service providers modernize cable and fiber networks, deliver exceptional broadband and video experiences, and operate more intelligent, efficient networks. As operators evolve toward AI-enabled, software-driven architectures, Vecima’s platforms simplify operations, accelerate innovation, and enable the reliable, high-performance networks that connect homes, businesses, and communities around the world. Learn more at vecima.com.

Position Summary:

The Technical Support Analyst, VBS is a key member of the Customer Support organization, responsible for delivering Tier 2 technical support for Vecima's Video, Broadband, and Passive Optical Network (PON) solutions deployed globally. This role supports customers throughout the installation, operation, and maintenance lifecycle by diagnosing technical issues, identifying root causes, and providing timely, effective resolutions.

Working independently with minimal supervision, the Technical Support Analyst manages support cases from initial intake through resolution, collaborates with internal teams on complex issues, and consistently meets established service levels and performance metrics. The successful candidate brings strong troubleshooting capabilities, technical curiosity, and a commitment to delivering an exceptional customer experience.

This position is based in Saskatoon, Saskatchewan, with the flexibility to work from our office, or in a hybrid arrangement, or remotely.

Duties include (but are not limited to):

Respond to customer inquiries and technical support requests via phone, email, chat, and customer portal systems.
Troubleshoot and resolve issues related to Vecima's Video, Broadband, and PON solutions, including software, hardware, configuration, and system integration issues.
Support customers during installation, operation, maintenance, and service restoration activities.
Analyze logs, alarms, diagnostic information, and system data to identify root causes and implement effective solutions.
Independently manage support cases from intake through resolution while meeting established service levels, KPIs, and customer satisfaction targets.
Escalate complex technical issues as required and collaborate with Engineering, Product Management, and Tier 3 support teams.
Document customer interactions, troubleshooting activities, resolutions, and knowledge articles to support continuous improvement initiatives.
Participate in on-call rotations and provide technical support outside normal business hours as required.
Maintain technical knowledge of assigned product lines and support all assigned products at a Tier 2 level.
Contribute to process improvement initiatives that enhance customer experience, product quality, and support efficiency.

Position requirements:

Diploma, degree, or equivalent post-secondary education in Information Technology, Computer Science, Engineering, Telecommunications, or a related field preferred.
Minimum 2 years of experience in technical support, network operations, systems administration, telecommunications, or a related technical environment.
Experience troubleshooting software, networking, hardware, or telecommunications solutions.
Experience supporting customers in a fast-paced, customer-facing technical support environment.
Willingness to participate in a scheduled on-call rotation to support customer operations and service continuity.
Demonstrated ability to consistently meet service level agreements (SLAs) and customer satisfaction objectives.

Technical skills required:

Understanding of networking concepts including TCP/IP, DHCP, DNS, routing, switching, and VLANs.
Familiarity with Linux operating systems, command-line tools, and log analysis is considered an asset.
Knowledge of broadband, cable, fiber, PON, DOCSIS, video delivery, or telecommunications technologies is considered an asset.
Experience with ticketing systems, case management tools, and remote troubleshooting techniques.

Competencies required:

Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong organizational and time-management skills with the ability to manage competing priorities.
Customer-focused approach with a commitment to delivering exceptional service.

At Vecima, everyone contributes and makes an impact. We foster an open, caring, and innovative work environment where creativity and communication thrive. We always strive to be our best and recognize achievements and wins that fuel individual and company growth. Together, we create the breakthroughs that lead the industry forward.

Vecima offers a competitive compensation and benefits package and strives to provide a challenging work environment that can foster skill development and personal career growth for all employees.

We consider applicants for all positions without regard to race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

We are fueled by the innovation, leadership, and passion of today’s top talent. If you are looking for a challenging and rewarding career, we want to hear from you! Apply now!

Vecima Recruitment Process

Vecima takes great care to protect your privacy and personal information throughout the recruitment process.

All legitimate email communications and job offers will come from an @vecima.com email address. If you receive a suspicious message, please contact your Vecima representative directly to verify its legitimacy.

Submit your application

Follow the application instructions carefully
Complete all required fields and upload necessary documents

Initial Screening

If shortlisted, you will receive an email or phone call from a Vecima HR Business Partner for:
A brief conversation about your background
Basic questions about availability, salary expectations, and interest in the role

Interviews

Phone/Video Interviews: First round with HR or the hiring manager
Technical/Skills Assessments: If applicable, complete a test or assignment
In-Person or Final Interviews: Meet with hiring managers or team members; could be a panel

Reference & Background Checks

Provide professional references upon request
Be prepared for employment or education verification, and a criminal background check

Job Offer

All job offers will come from Vecima’s UKG Applicant Tracking System
Review the verbal and written offer carefully

Onboarding Preparation

Complete paperwork and pre-employment requirements
Get details on your first day, orientation, and whom to contact

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst provides Tier 2 support for video, broadband, and PON solutions by diagnosing and resolving technical issues throughout the product lifecycle. They manage support cases from intake to resolution while collaborating with internal teams and maintaining service level agreements.

Requirements

Candidates should have at least 2 years of experience in technical support or network operations and possess a relevant post-secondary diploma or degree. Strong troubleshooting skills in networking and telecommunications, along with the ability to participate in on-call rotations, are required.

Skills

Technical support
Troubleshooting
Networking
TCP/IP
DHCP
DNS
Routing
Switching
VLANs
Linux
Log analysis
Broadband
Cable
Fiber
PON
DOCSIS

Benefits

Skill development opportunities
Personal career growth

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Broadband
PON
DOCSIS
Networking
TCP/IP
DHCP
DNS
Routing
Switching
VLANs
Linux
Log Analysis
Telecommunications
Hardware
Software
System Integration
Ticketing Systems
Case Management
Remote Troubleshooting
SLA
KPI
Customer Experience
Video Delivery
Fiber

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