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Added 11 mins ago
Receptionist - Administrative Assistant II / Réceptionniste - Assistant(e) Administratif(ve) II
Zebra Technologies
Montreal, QC
Full-time
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally…
Added 11 mins ago
Underground Heavy Duty Mechanic
New Gold Inc.
Emo, ON
Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…
Added 11 mins ago
Mill Operator (14x14 rotation)
New Gold Inc.
Emo, ON
Full-time
…Columbia, Canada. In addition, Coeur owns the Silvertip silver-zinc-lead exploration project in British…
Added 11 mins ago
Chief AI Officer
Axial Search
Canada
Full-time
…boardroom-ready communication skills, a track record of building scaled technical teams, and experience navigating organizational change at the executive…
Added 11 mins ago
Client Partner
Tata Consultancy Services
Calgary, AB
Full-time
Lead client presentations, business reviews, and strategic discussions to establish long-term partnerships.
Added 11 mins ago
Project Implementation Specialist
AssetWorks Inc
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Lead multiple AW GPS implementation projects from initiation through successful go-live.
Added 11 mins ago
Guidewire ClaimCenter Lead
Nityo Infotech
Toronto, ON
Contract
Join our team as a Guidewire ClaimCenter Solution Designer and Tech Lead, where you'll bring deep Guidewire and Jira expertise to design and deliver innovative insurance solutions. We're…
Added 11 mins ago
Engineering Technologist
Randstad Canada
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Serving as the technical backbone of the company’s Finishing Division (Powder Coating, Liquid Finishing, & Adhesives), this position bridges technical design and sales. Working alongside…
Added 11 mins ago
Integrator engineer
Zodiac Solutions, Inc
Montreal, QC
Full-time
1. Lead SecDesign deep dives with the requestor of the assessment.
Added 11 mins ago
AI Solution Architect
Bombardier
Dorval, QC
Full-time
Mentor developers, lead technical design reviews, and raise engineering capability through coaching, documentation, and communities of practice.
Added 11 mins ago
202609-123735 PT Learning Business Partnering Lead
Roche
Mississauga, ON
Full-time
Critical senior leadership role in the Pharma Technical (PT) Global Learning Hub, responsible for driving network-wide adoption of Learning solutions based on business needs. Also…
Added 11 mins ago
Chef d’équipe – Installation de câblage ferroviaire
ISC Applied Systems Corp ~ The Passenger Experience
Pointe-Claire, QC
Full-time
The Team Lead serves as the technical point of reference in the field. They oversee the installation, integration, testing, troubleshooting and commissioning of electrical and communication…
Added 11 mins ago
Senior Cloud Platform Engineer, DevOps
ProCogia
Vancouver, BC
Full-time
Lead or support production troubleshooting, incident response, root-cause analysis, and long-term remediation.
Added 11 mins ago
Solution Engineer, Public Sector, Canada
Salesforce
Toronto, ON
Full-time
The Solution Engineer must have a strong desire to demonstrate their technical, presentation, and persuasive skills related to positioning Salesforce solutions, including the ability to…
Added 11 mins ago
NPI Program Manager
Inpho
Ottawa, ON · Kanata, ON
$115,000 to $150,000 CAD / year
Full-time
We are seeking an NPI Program Manager to lead and drive the successful transition of Inpho’s products from design through to volume manufacturing. This role will manage products through the…
Added 12 mins ago
Culinary Supervisor
CookUnity
Toronto, ON
Staff Training and Development: Lead technical training programs covering hygiene, culinary procedures, and emergency protocols.
Added 12 mins ago
Senior Site Reliability Developer
Vena Solutions
Remote, Canada
Full-time · Remote
…iterative improvement that is key to both product quality and technical…
Added 12 mins ago
Solutions Architect - Onsite
Mariner
Halifax, NS
Lead architecture discussions and provide technical guidance throughout project lifecycles.
Added 12 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
Lead the design, implementation, and enhancement of OT and industrial control system solutions to support operational and business objectives.
Added 12 mins ago
OmniaBio: Senior Manager, Manufacturing
CCRM and OmniaBio
Hamilton, ON
…operations. This position serves as the operational counterpart to Technical Operations and may require support outside regular business hours to meet manufacturing and client…
Added 12 mins ago
Principal Engineer
Enercare
Markham, ON
Lead with Heart: Mentor and inspire our talented team of engineers, helping them grow while fostering a collaborative and fun environment.
Added 12 mins ago
Solutions Architect (Onsite)
Mariner
Halifax, NS
Lead architecture discussions and provide technical guidance throughout project lifecycles.
Added 12 mins ago
Principal Architect
Pivotree
Canada
Pivotree is seeking to hire a Master Data Management (MDM) Technical Architect. The MDM Technical Architect is responsible for the successful design and delivery of MDM solutions and…
Added 26 mins ago
Safety & Skills Development Specialist
K-Line Group of Companies
AB · Alberta, Canada
Full-time
Promote and lead a strong safety culture through visible leadership, regular engagement, and consistent reinforcement of safe work practices at all levels of the organization.
Added 26 mins ago
Gestionnaire des opérations éoliennes - Dégélis, QC (75498)
Vestas
Dégelis, QC
$115,000 to $130,000 CAD / year
Full-time
…performance, safety, and customer satisfaction. In this role, you will lead a team to promote the organization's core values and ensure optimal performance in their respective functions.…

Vecima Networks Inc.

Technical Support Analyst (2 positions)

Saskatoon, SK, Canada

Job type: Full-time
Experience: Minimum 2 years of experience in technical support, network operations, systems administration, telecommunications, or a related technical environment.
Posting language: English
Posted: Sep 22, 2026

Apply About employer

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Original job description

Vecima Networks Inc. (TSX: VCM) builds the intelligent infrastructure powering the next generation of connectivity. Through broadband access, content delivery, cloud-native software, automation, and AI-enabled solutions, Vecima helps service providers modernize cable and fiber networks, deliver exceptional broadband and video experiences, and operate more intelligent, efficient networks. As operators evolve toward AI-enabled, software-driven architectures, Vecima’s platforms simplify operations, accelerate innovation, and enable the reliable, high-performance networks that connect homes, businesses, and communities around the world. Learn more at vecima.com.

Position Summary:

The Technical Support Analyst, VBS is a key member of the Customer Support organization, responsible for delivering Tier 2 technical support for Vecima's Video, Broadband, and Passive Optical Network (PON) solutions deployed globally. This role supports customers throughout the installation, operation, and maintenance lifecycle by diagnosing technical issues, identifying root causes, and providing timely, effective resolutions.

Working independently with minimal supervision, the Technical Support Analyst manages support cases from initial intake through resolution, collaborates with internal teams on complex issues, and consistently meets established service levels and performance metrics. The successful candidate brings strong troubleshooting capabilities, technical curiosity, and a commitment to delivering an exceptional customer experience.

This position is based in Saskatoon, Saskatchewan, with the flexibility to work from our office, or in a hybrid arrangement, or remotely.

Duties include (but are not limited to):

Respond to customer inquiries and technical support requests via phone, email, chat, and customer portal systems.
Troubleshoot and resolve issues related to Vecima's Video, Broadband, and PON solutions, including software, hardware, configuration, and system integration issues.
Support customers during installation, operation, maintenance, and service restoration activities.
Analyze logs, alarms, diagnostic information, and system data to identify root causes and implement effective solutions.
Independently manage support cases from intake through resolution while meeting established service levels, KPIs, and customer satisfaction targets.
Escalate complex technical issues as required and collaborate with Engineering, Product Management, and Tier 3 support teams.
Document customer interactions, troubleshooting activities, resolutions, and knowledge articles to support continuous improvement initiatives.
Participate in on-call rotations and provide technical support outside normal business hours as required.
Maintain technical knowledge of assigned product lines and support all assigned products at a Tier 2 level.
Contribute to process improvement initiatives that enhance customer experience, product quality, and support efficiency.

Position requirements:

Diploma, degree, or equivalent post-secondary education in Information Technology, Computer Science, Engineering, Telecommunications, or a related field preferred.
Minimum 2 years of experience in technical support, network operations, systems administration, telecommunications, or a related technical environment.
Experience troubleshooting software, networking, hardware, or telecommunications solutions.
Experience supporting customers in a fast-paced, customer-facing technical support environment.
Willingness to participate in a scheduled on-call rotation to support customer operations and service continuity.
Demonstrated ability to consistently meet service level agreements (SLAs) and customer satisfaction objectives.

Technical skills required:

Understanding of networking concepts including TCP/IP, DHCP, DNS, routing, switching, and VLANs.
Familiarity with Linux operating systems, command-line tools, and log analysis is considered an asset.
Knowledge of broadband, cable, fiber, PON, DOCSIS, video delivery, or telecommunications technologies is considered an asset.
Experience with ticketing systems, case management tools, and remote troubleshooting techniques.

Competencies required:

Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision.
Strong organizational and time-management skills with the ability to manage competing priorities.
Customer-focused approach with a commitment to delivering exceptional service.

At Vecima, everyone contributes and makes an impact. We foster an open, caring, and innovative work environment where creativity and communication thrive. We always strive to be our best and recognize achievements and wins that fuel individual and company growth. Together, we create the breakthroughs that lead the industry forward.

Vecima offers a competitive compensation and benefits package and strives to provide a challenging work environment that can foster skill development and personal career growth for all employees.

We consider applicants for all positions without regard to race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status.

We are fueled by the innovation, leadership, and passion of today’s top talent. If you are looking for a challenging and rewarding career, we want to hear from you! Apply now!

Vecima Recruitment Process

Vecima takes great care to protect your privacy and personal information throughout the recruitment process.

All legitimate email communications and job offers will come from an @vecima.com email address. If you receive a suspicious message, please contact your Vecima representative directly to verify its legitimacy.

Submit your application

Follow the application instructions carefully
Complete all required fields and upload necessary documents

Initial Screening

If shortlisted, you will receive an email or phone call from a Vecima HR Business Partner for:
A brief conversation about your background
Basic questions about availability, salary expectations, and interest in the role

Interviews

Phone/Video Interviews: First round with HR or the hiring manager
Technical/Skills Assessments: If applicable, complete a test or assignment
In-Person or Final Interviews: Meet with hiring managers or team members; could be a panel

Reference & Background Checks

Provide professional references upon request
Be prepared for employment or education verification, and a criminal background check

Job Offer

All job offers will come from Vecima’s UKG Applicant Tracking System
Review the verbal and written offer carefully

Onboarding Preparation

Complete paperwork and pre-employment requirements
Get details on your first day, orientation, and whom to contact

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst provides Tier 2 support for video, broadband, and PON solutions by diagnosing and resolving technical issues throughout the product lifecycle. They manage support cases from intake to resolution while collaborating with internal teams and maintaining service level agreements.

Requirements

Candidates should have at least 2 years of experience in technical support or network operations and possess a relevant post-secondary diploma or degree. Strong troubleshooting skills in networking and telecommunications, along with the ability to participate in on-call rotations, are required.

Skills

Technical support
Troubleshooting
Networking
TCP/IP
DHCP
DNS
Routing
Switching
VLANs
Linux
Log analysis
Broadband
Cable
Fiber
PON
DOCSIS

Benefits

Skill development opportunities
Personal career growth

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Broadband
PON
DOCSIS
Networking
TCP/IP
DHCP
DNS
Routing
Switching
VLANs
Linux
Log Analysis
Telecommunications
Hardware
Software
System Integration
Ticketing Systems
Case Management
Remote Troubleshooting
SLA
KPI
Customer Experience
Video Delivery
Fiber

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