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Added 11 mins ago
FR
Customer Success Manager
Fiat Republic
ON · Toronto, Ontario
- Full-time
We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our…
Added 26 mins ago
Senior Manager, Leadership Recruiting
Bain & Company
Toronto, ON
As a Senior Manager within our Leadership Recruiting (LR) team, you will partner with senior stakeholders, including Regional Practice Leads, Global Practice Leads and Office Heads, and…
Added 26 mins ago
M
RQ00829 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
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Added 26 mins ago
M
RQ00828 - Software Developer - Full Stack - Senior
Maarut
Toronto, ON
- Contract
…standards and provincial services, including the Hospital Report Manager (HRM) Standard, Provider Registry, Client Registry, and eReferral, covering message transformation, validation,…
Added 41 mins ago
Technical Solutions Development Manager, Workspace, Google Cloud
Google
Waterloo, ON
Good understanding of the Workspace or equivalent products and a clear, business-oriented grasp of its principles and potential, be able to translate complex technical concepts into…
Added 42 mins ago
N
Department Manager, Administration
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes…
Added 56 mins ago
AI
GCP Architect
AllianceIT Inc
Canada
- Contract
…Vertex AI, Cloud Load Balancing, VPC/Shared VPC, IAM,Secret Manager, Cloud…
Added 56 mins ago
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Customer Success Manager
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ON · Ontario, Canada
- Full-time
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Added 1 hour ago
Land and Resource Coordinator
Amrize
Winnipeg, MB · Saskatoon, SK
…Resource Coordinator will work closely with the Land and Resource Manager and cross-functional teams and gain experience in land management, resource development, permitting, strategic…
Added 1 hour ago
Security Site Manager - Victoria Shopping Centre (Guardteck)
Kandor
Victoria, BC
Portfolio Focus: The Site Manager position, which reports to the Account Manager designated by Guardteck Operations, is important in ensuring that the site is performing at a high level of…
Added 1 hour ago
Account Manager - Calgary (Guardteck)
Kandor
Calgary, AB
Guardteck is seeking an Account Manager to manage client relationships and service delivery across a portfolio of security sites in Calgary, AB. This is a client-facing operations role…
Added 1 hour ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
Guardteck is seeking a Senior Account Manager to lead and develop our account management team in Burnaby, BC. This is a senior, client-facing operations role responsible for leading account…
Added 1 hour ago
L
Acting Retail Store Manager
Lovisa
Winnipeg, MB
- Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 1 hour ago
DE
Civil Design Project Manager
Davis Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
…experienced individual to fill the position of Engineering Project Manager. The ideal candidate will have 5+ years of experience completing residential subdivision and commercial design and…
Added 2 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
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Kitchener, ON · Toronto, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 3 hours ago
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(CAN) Asset Protection Associate
Walmart
Hamilton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 3 hours ago
NS
Manager, Financial Reporting
Nova Scotia Power
Halifax, NS
- Full-time
Are you a financial reporting leader who thrives in a fast-paced, highly regulated environment? As Manager, Financial Reporting, you will play a critical role in ensuring the integrity,…
Added 3 hours ago
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Distribution Asset Strategy Engineer
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Halifax, NS
- Full-time
Reporting to the Manager, Asset Performance, the Distribution Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset…
Added 3 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 3 hours ago
A
Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Toronto, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 3 hours ago
A
Senior Manager, Platform Technology Partnerships
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Vancouver, BC
- Full-time
…narratives, and provides guidance and informal leadership to the Manager of Technology…
Added 3 hours ago
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General Manager – Boutique Hotel
Renard International Hospitality Search Consultants
Vancouver, BC
- Full-time
The General Manager will have overall responsibility for the hotel's operations, financial performance, sales strategy, guest experience, and food & beverage outlets. A major focus of the…
Added 3 hours ago
A
Forward Deployed Engineer
Antasphere
Brussels, ON
- Contract
Not a project manager role either: you build, you do not just coordinate.
Added 3 hours ago
IH
Medical Office Manager
Infini Health
Calgary, AB
- Full-time
We are seeking a dedicated and experienced Medical Office Manager to oversee the efficient operations of our medical practice in Ontario. The ideal candidate will be responsible for…

Vector Institute

Senior Office Experience Ambassador

Toronto, ON, Canada

$51,500 to $64,400 CAD / year · Full-time

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Job details

Pay: $51,500 to $64,400 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 3-5 years of experience in office operations, workplace experience, facilities coordination, event operations, or a similar role;
Posting language: English
Posted: Oct 27, 2026

Original job description

Senior Office Experience Ambassador (In-Person)

Position Summary

Working onsite as part of the Office Experience team, the Senior Office Experience Ambassador supports workplace operations, facilities coordination, and community engagement, while providing day-to-day operational leadership and mentorship to other Ambassadors. The role takes ownership of complex operational activities and projects and serves as a senior point of contact for operational matters. The Senior Ambassador works closely with the Office Experience Manager and provides operational guidance and mentorship to other Office Experience Ambassadors, without formal people-management responsibilities.

Key Responsibilities

Provide day-to-day operational guidance to Office Experience Ambassadors, helping coordinate priorities and ensure consistent service delivery; support team onboarding, training, mentoring, and the sharing of best practices in collaboration with the Office Experience Manager;
Act as the first point of escalation for routine operational issues and provide tier-2 support for unresolved service concerns, community inquiries, and requests requiring additional experience or discretion, escalating complex or sensitive matters and management decisions to the Office Experience Manager;
Perform core Ambassador responsibilities, including front desk and visitor management, access control, mail and deliveries, supplies, room bookings, kitchen and common areas, and facility requests;
Coordinate maintenance with building management and vendors, following up on requests through to resolution;
Proactively monitor equipment, supplies, and facilities to identify risks, and support safety, security, and compliance protocols;
Lead assigned meetings, events, and operational projects, including space configuration, audiovisual needs, catering, vendors, and technology support;
Identify and implement improvements to processes, service delivery, and the workplace experience, and maintain operational procedures and knowledge resources;
Support the Office Experience Manager in implementing strategic and cross-functional initiatives;
Coordinate with HR, Research Operations, Scientific Computing, Business Computing, and other Vector work streams on workplace, technology, and event needs;
Support new member orientations, facility tours, and communication of facility updates and workplace policies;
Support budget tracking, purchasing, vendor coordination, and expense administration for assigned work streams; and,
Other related duties as assigned from time to time.

KEY SUCCESS MEASURES

Provides effective day-to-day operational leadership and mentorship to team members;
Delivers consistent, high-quality service to the Vector community, visitors, vendors, and partners;
Exercises sound judgment in resolving issues and appropriately escalating complex or sensitive matters;
Successfully delivers projects, events, and initiatives, prioritizing competing demands and managing resources responsibly;
Identifies operational risks and implements improvements that enhance service delivery, workplace operations, and procedural consistency; and,
Builds effective working relationships with building management, vendors, and internal work streams while contributing to an inclusive, welcoming, and collaborative workplace culture.

PROFILE OF THE IDEAL CANDIDATE

A college diploma or university degree in a related field is preferred;
3-5 years of experience in office operations, workplace experience, facilities coordination, event operations, or a similar role;
Demonstrated experience mentoring, coaching, or providing operational leadership to a small team or work group, including influencing others without formal authority;
Experience independently managing projects or areas of responsibility with limited day-to-day supervision;
Sound judgment and initiative, and practical problem-solving skills, including the ability to navigate changing priorities and resolve issues where established procedures may not exist;
Highly organized, with the ability to prioritize competing needs, coordinate multiple activities, and follow projects through to completion;
Strong attention to detail and a proactive approach to identifying potential issues and opportunities for improvement;
Strong written and verbal English communication skills and the ability to build effective relationships with staff, researchers, vendors, and building management;
Proficient in Microsoft Office 365 and Google Suite of services;
Enjoys collaborating with people from diverse personal and professional backgrounds in a dynamic, entrepreneurial, mission-driven, and results-oriented environment;
Strong customer service orientation and integrity, with a willingness to take a hands-on approach while maintaining awareness of broader team priorities; and,
Committed to fostering a respectful, welcoming, inclusive, and safe environment for staff and researchers.

TOTAL REWARDS: The expected salary for this position will be $51,500 - $64,400 per year, plus benefits if applicable. The final salary offer will reflect the successful candidate's experience, skills, and qualifications, in alignment with the Vector Institute's Compensation Policy and may differ from above.

The Vector Institute’s Total Rewards approach extends beyond traditional compensation and benefits. Full-time employees are eligible for a comprehensive suite of supports that recognize and value employees, including vacation time, floater days, GRRSP, a Health Spending Account, a Summer Hours program, and flexible work arrangements.

POSITION STATUS: This posting is for a new vacancy.

USE OF ARTIFICIAL INTELLIGENCE : Vector may use both internal and external third party AI-based tools to assist in the screening of applications for this posting. Any data collected will be used solely for recruitment purposes and handled in accordance with Vector’s External Privacy Policy and Use of AI-Based Tools in Recruitment and Selection Policy .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT: Vector believes AI powers possibility by advancing cutting-edge research and translating it into real-world impact through collaboration with research, industry, and government. Vector is committed to fostering a diverse and inclusive culture that reflects its values.

The Vector Institute welcomes applications from all qualified candidates, including those who are Indigenous, 2SLGBTQIA+, racialized persons/visible minorities, women, and people with disabilities.

If you require an accommodation at any stage of the recruitment or selection process, please contact hr@vectorinstitute.ai. The Vector Institute team will be happy to work with you to ensure your experience is as inclusive and accessible as possible.

JOIN OUR COMMUNITY: Check out the Vector Institute’s Careers Page to explore open opportunities at Vector and Follow Vector on X , LinkedIn , and Bluesky to stay connected with the latest developments in Ontario's AI ecosystem and the Vector Institute.

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More about this job

Responsibilities

Provide day-to-day operational guidance and mentorship to Office Experience Ambassadors while managing front desk services, facilities coordination, vendors, and workplace requests. Lead events and operational projects, improve procedures and service delivery, and coordinate workplace needs with internal teams and external partners.

Requirements

Candidates should have 3–5 years of experience in office operations, workplace experience, facilities coordination, event operations, or a similar field, with demonstrated mentoring or operational leadership experience. A related college diploma or university degree is preferred, along with strong organizational, communication, customer service, and problem-solving skills and proficiency in Microsoft Office 365 and Google Suite.

Skills

Office Operations
Workplace Experience
Facilities Coordination
Event Operations
Operational Leadership
Mentoring
Project Coordination
Customer Service
Problem-Solving
Prioritization
Vendor Coordination
Budget Tracking
Written Communication
Verbal Communication
Microsoft Office 365
Google Suite

Benefits

Vacation Time
Floater Days
Health Spending Account
Summer Hours Program
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Office Operations
Workplace Experience
Facilities Coordination
Event Operations
Front Desk
Visitor Management
Access Control
Mail And Deliveries
Room Bookings
Facility Requests
Building Management
Vendor Coordination
Safety Protocols
Security Protocols
Compliance
Audiovisual Support
Catering
Process Improvement
Operational Procedures
New Member Orientation
Budget Tracking
Purchasing
Expense Administration
Microsoft Office 365
Google Suite
Research Operations
Scientific Computing
Business Computing

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