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Added 16 mins ago
RB
Director EIAM Strategy &Technical Product Management (Global Security)
Royal Bank of Canada
Toronto, ON · Vancouver, BC · NS · BEDFORD, Nova Scotia
- Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 27 mins ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Toronto, ON
- Full-time
…that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a…
Added 27 mins ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Calgary, AB
- Full-time
…that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a…
Added 58 mins ago
D
Manager, Finance Transformation (Banking & Capital Markets)
Deloitte
Toronto, ON
- Full-time
As a Manager within Deloitte's Banking & Capital Markets Consulting practice, you will lead engagements and workstreams that help leading financial institutions address complex business,…
Added 59 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
L
Assistant Manager, Guest Experience | Promenade St-Bruno | CONTRAT
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 2 hours ago
AI
Group Lead, Controls Engineering
ATS Industrial Automation
Cambridge, ON
- Full-time
…we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever…
Added 2 hours ago
SS
Industrial Sales Specialist
Sprung Structures
Aldersyde, AB
- Full-time
An extensive training program and traveling with our existing Business Development Managers and our Regional Manager to ensure the candidate understands what is expected of them on trips…
Added 2 hours ago
ES
Line Producer - EA SPORTS™ FC
EA SPORTS
Vancouver, BC
- Full-time
You will partner with the development directors to establish new and/or improve existing processes, enable the program schedule and milestones deliverables.
Added 3 hours ago
OR
Outbound Sales Representative
OSL Retail Services
Mississauga, ON
- Full-time
Our team is expanding and recruiting for Outbound Sales Representatives on the New Tenant Residential Program (NTRP) and New Construction Sales Team (NCST). The job is fast-paced with high…
Added 3 hours ago
OA
Field Marketing Manager-Acheson, AB
Oldcastle APG
Acheson, AB
- Other
The Regional Marketing Manager leads planning, development, and execution of market-specific strategy and tactics to drive the success of our building products, customer engagement and…
Added 3 hours ago
SE
Senior AI Application Development Specialist
Schneider Electric
Montreal, QC
- $114,750 to $162,000 CAD / year
- Full-time
Join a new Montréal-based team focused on turning emerging AI capabilities into reliable, maintainable product experiences. As part of the Energy Intelligence initiative, you will…
Added 4 hours ago
HC
Bilingual Account Manager
Hilti Canada
Montreal, QC
- Full-time
Employee Assistance Program (EAP), company-paid wellness screenings
Added 4 hours ago
HC
Account Manager
Hilti Canada
Mississauga, ON
- Full-time
Employee Assistance Program (EAP), company-paid wellness screenings
Added 4 hours ago
SE
Senior AI Data Engineering Specialist
Schneider Electric
Montreal, QC
- $114,750 to $162,000 CAD / year
- Full-time
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our…
Added 4 hours ago
D|
Compounding Team Leader-Morning Shift
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON · Etobicoke, ON
- Full-time
NPD/EPD execution: Actively work on new and existing product development batches; train technicians on new procedures and technologies.
Added 4 hours ago
S
Red Seal Heavy Duty Mechanic
Sandvik
Vancouver, BC · Leduc, AB · Edmonton, AB · Calgary, AB · BC · British Columbia
- Full-time
…Field Service Technician (Underground) is also responsible for new equipment commissioning and training at customer…
Added 4 hours ago
R
Director EIAM Strategy &Technical Product Management (Global Security)
RBC
Toronto, ON · Vancouver, BC
- Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.
Added 5 hours ago
Vendor Manager, Canada Hardlines, Canada Hardlines - Toys, Sports & Outdoor
Amazon
Toronto, ON
- 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
Added 5 hours ago
H
Workplace Project Manager
Harvey
Remote, Canada
- $76,000 to $114,000 CAD / year
- Full-time
- Remote
As a Workplace Project Manager, you'll take our workplace playbooks and standards and turn them into delivered projects and programs on the ground - office moves and openings, and global…
Added 5 hours ago
Vendor Manager, Canada Hardlines
Amazon
Toronto, ON
- 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
Added 5 hours ago
NC
Outside Sales Representative
NAPA Canada
Bridgenorth, ON
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 5 hours ago
P
VIP Account Manager, Digital Collectibles
Punt
Vancouver, BC
- $70,000 to $75,000 CAD / year
- Full-time
As a VIP Account Manager, you will be responsible for managing relationships with high-value players and collectors across digital collectibles, including Pokémon, sports cards, Magic: The…
Added 5 hours ago
IW
Sales Manager
Islands West Produce
Victoria, BC
- $100,000 CAD / year
- Full-time
If you love developing people, winning new business and knowing your numbers, this role is for you.
Added 5 hours ago
NI
Business Analyst Staff - Sales
NORSAT INTERNATIONAL INC
Richmond, BC
- $40,000 to $50,000 CAD / year
- Full-time
Contribute to marketing efforts including new product introduction, pricing, promotional activities, collateral development, and feature requests

Velan Inc.

Team Leader, Aftermarket

Montreal, QC, Canada

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Applications open in a new tab.

Job details

Experience: Minimum of 3-5 years of direct experience related to customer service, especially technical support and/or field services.
Posting language: English
Posted: Apr 16, 2026

Original job description

Velan is a global leader in the design and manufacture of industrial valves. Founded in Montreal, the company is recognized for the quality of its products, its technical expertise, and its human and collaborative corporate culture.

We are currently looking for an Aftermarket Team Leader who will report to the Director of Aftermarket, and will play a key role in assisting all customer service inquiries and service tickets. The incubator will work closely with department managers, technical specialists, and the aftermarket sales team to resolve customer issues.

Velan has global subsidiaries in several countries. It is common to collaborate with other colleagues from these subsidiaries and share resources.

What we offer

In addition to a job that matches your ambitions, including varied and learning-rich mandates, joining Velan means being part of a passionate team, and benefiting from exceptional working conditions:

Competitive salary and bonus
Generous insurance program
24/7 telemedicine service
5% employer contribution to a pension plan
Competitive vacation policy
Paid holiday leave
Reimbursement of professional order membership fees
Tuition reimbursement contribution
Reimbursement of annual gym fees and other wellness initiatives
Free on-site parking
Corporate events (health, family, sports, etc.)
Fast career path and professional development opportunities

Responsibilities

Manage service tickets and distribute them to customer service specialists for resolution.
Develop partnerships with cross-functional departments to solve complex customer problems.
Escalate important questions to senior management.
Manage departmental schedules.
Coordinate with the service manager to ensure fast and accurate resolution of service tickets.
Coordinate with service partner associates.
Develop monthly and quarterly incident reports focusing on related trends to ensure high-quality product operations.
Assist in the creation of departmental procedures to ensure traceability and accessibility of historical information.
Assist in the implementation of new software to replace the existing service system.
Assist in the implementation of project management practices for major technical customer service issues.
End-user-focused asset management for critical equipment.
Develop a growth strategy to generate significantly increased revenue through field service by leveraging third-party authorized service workshops, e.g. PS, F91.
Implement service revenue growth by targeting the installed base and proactively selling on-site services in the field.

Requirements

Minimum of 3-5 years of direct experience related to customer service, especially technical support and/or field services.
Ability to remain calm and collected when it comes to urgent customer issues.
Proven experience in motivating and managing a team to resolve technical customer service issues.
Demonstrates a good foundation in leadership, organization, planning, communication and time management.
Excellent communication skills in English, both oral and written. Functional French is also required. (Knowledge of the third language is an asset).
Understanding valve industry standards is a great asset, e.g. ASME B16.34, API 602, NACE; including:
- Solid knowledge of valve design,
- Understand and interpret technical specifications and resolve issues in a timely manner,
- Engineering plans, composition lists, material specifications,
- Understanding of welding processes, valve testing,
- Knowledge of machining, i.e. lathe, milling,

If you recognize yourself in this profile and want to take up this challenge, we will be delighted to learn more about you!

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More about this job

Responsibilities

The Team Leader will manage service tickets, coordinate with cross-functional departments, and oversee departmental schedules to ensure efficient customer service operations. Additionally, they will develop growth strategies for field services and implement new software and project management practices to improve service delivery.

Requirements

Candidates must have 3-5 years of experience in customer service, specifically in technical support or field services. Proficiency in English and functional French is required, along with strong leadership skills and knowledge of valve industry standards.

Skills

Customer service
Technical support
Field services
Team leadership
Project management
Valve design
Technical specifications
Welding processes
Valve testing
Machining
Communication
Time management
Organization
Planning
Problem solving
Data analysis

Benefits

Competitive salary
Bonus
Generous insurance program
24/7 telemedicine service
Competitive vacation policy
Paid holiday leave
Reimbursement of professional order membership fees
Reimbursement of annual gym fees
Wellness initiatives
Free on-site parking
Corporate events

Visa sponsorship

Not detected in the job text

Keywords

Aftermarket
Industrial valves
Customer service
Technical support
Field service
Team leadership
Project management
ASME B16.34
API 602
NACE
Valve design
Welding
Machining
Lathe
Milling
Service tickets
Asset management
Revenue growth
Technical specifications
Engineering plans
Traceability
Software implementation
Reporting
Communication
Time management
Planning
Organization
Leadership
Manufacturing
Quality control

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