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Added 2 mins ago
S
Asset Protection Partner
sephora.com
Surrey, BC
- $25 to $30 CAD / hour
- Full-time
The Asset Protection Partner protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage.
Added 13 mins ago
SC
Vendor Manager IV
SPECTRAFORCE Canada
Toronto, ON
- Contract
The Procurement Manager, Sourcing & Contracting, is responsible for leading complex procurement initiatives from strategy development through sourcing, negotiations, approvals, and contract…
Added 16 mins ago
AC
Food Retail Brand Location Supervisor
Aramark Canada
Kingston, ON
- Part-time
Controls the labor costs by supervising daily staffing levels as needed while driving efficiency from all staff.
Added 33 mins ago
AC
Finance Manager
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
Our client is seeking an experienced finance leader to drive strategic finance initiatives, operational excellence, and business transformation. This role combines financial leadership,…
Added 47 mins ago
O
Cloud Network Architect
OnX
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Manager, Network Operations, the Network Engineer plays a lead role in the Network Administration team responsible for the design, implementation, and operational support…
Added 48 mins ago
S
Manager, IT Infrastructure
SGI
Regina, SK
- Full-time
Ensures that vendor delivery (solution and services) aligns to the needs of the business and the overall program.
Added 1 hour ago
EC
Intern, Field Service Representative (4/8 months) - Ottawa, ON
Eaton Corporation
Ottawa, ON
- Full-time
Eaton’s Electrical Sector, Americas Power Controls Systems (PCS) division is currently seeking a Field Service Representative Intern.
Added 1 hour ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
…team by operationalizing CTEM activities, integrating security controls into CI/CD pipelines, implementing and managing CSPM/CNAPP solutions, prioritizing security exposures based on risk,…
Added 1 hour ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…governance, stakeholder communications, and operationalizing security controls. The successful candidate will support the Director, Cyber Security Defence & Resilience, in strengthening…
Added 1 hour ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…governance, stakeholder communications, and operationalizing security controls. The successful candidate will support the Director, Cyber Security Defence & Resilience, in strengthening…
Added 1 hour ago
SM
RQ00824 – Security Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…governance, stakeholder communications, and operationalizing security controls. The successful candidate will support the Director, Cyber Security Defence & Resilience, in strengthening…
Added 1 hour ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
…team by operationalizing CTEM activities, integrating security controls into CI/CD pipelines, implementing and managing CSPM/CNAPP solutions, prioritizing security exposures based on risk,…
Added 1 hour ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
…team by operationalizing CTEM activities, integrating security controls into CI/CD pipelines, implementing and managing CSPM/CNAPP solutions, prioritizing security exposures based on risk,…
Added 1 hour ago
I
Operations Manager
Integricon
Ottawa, ON
- $85,000 to $115,000 CAD / year
- Full-time
…supplements, billing readiness and closeout. The Operations Manager owns team performance, coaches PMs, removes roadblocks and verifies follow-through. Project Controls provides reporting,…
Added 1 hour ago
LI
Project Manager/Leader
Lotus IT Solutions
Toronto, ON · North York, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a Senior Project Manager/Leader to lead large-scale, complex, and…
Added 1 hour ago
Senior Purchasing Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Reports to: Manager, Supply Chain Management Purchasing
Added 1 hour ago
BB
Central Repository Manager
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Job Summary: The Central Repository Manager leads the organization’s master data function and is accountable for the accuracy, integrity, security, and governance of vendor, subcontractor,…
Added 2 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 2 hours ago
RD
Branch Operations Manager
RBC Dominion Securities
Guelph, ON
- Full-time
The RBC Dominion Securities is seeking a Branch Operations Manager. You'll be the operational backbone of the branch, providing strategic and administrative leadership to the Branch…
Added 2 hours ago
WC
Assistant General Manager
Wingstop Canada
Toronto, ON · Greater Toronto Area, Ontario
- Full-time
If you're a high-performing Shift Lead hungry for more, or an emerging leader ready to own the business, then step up - this gig has your name all over it. You'll work shoulder-to-shoulder…
Added 3 hours ago
FT
Inside Sales - Inside Sales Specialist
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Regional Sales Manager – West, the Inside Sales Specialist is responsible for growing revenue and strengthening customer relationships within an assigned portfolio. The…
Added 3 hours ago
PI
Electrical Designer
Price Industries
Winnipeg, MB
- Full-time
…(www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality,…
Added 3 hours ago
DH
Restaurant General Manager
Drake Hotel Properties
Toronto, ON
- Full-time
The Restaurant General Manager role is responsible for the overall success of the Food + Beverage department of The Drake Hotel. They will have a strong focus on operational excellence,…
Added 4 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Winnipeg, MB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 4 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Saskatoon, SK
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

Velocity Truck Centers

Service Manager

BC, Canada
British Columbia, Canada, Canada

$110,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $110,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Position :Service Manager

Type : Fulltime Permanent

Location : Saanichton, BC

What We Offer:

Work-Life Balance: Generous accrued vacation time.
Financial Security: Plan for the future with employer RRSP matching. Bonus plan.
Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs.

Position Overview:

The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.

Duties and Responsibilities:

Leadership & Team Management

Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
Effectively communicates job expectations to the service team.
Conducts frequent team huddles to ensure strong communication within department.
Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
Partners with the location and Human Resources in the recruitment and selection of talent.
Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
Maintains technician file for apprenticeship documentation and other payroll matters.
Manages all payroll documentation.
Builds genuine employee passion for all brands and champions elite customer service as follows:
Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
Participate and encourage a culture of continuous improvement Business Strategy.
Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
Proactively manages departmental budget, including:
Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls
Regularly monitor actual performance to plan and ascertain reasons for variances.
Reviewing daily budget and department performance reports
Studying trends to determine how to increase profitability of department.
Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

Sales and Marketing

Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives.
Stay up to date with all technological advances in product and tooling.
Contacts vendor representatives for assistance when the need arises Customer Experience
Constant focus on developing, maintaining, and improving customer relations.
Actively bids on new tenders.
Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews.
Visits customers on a regular basis.

Required Qualifications

Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
Minimum 3 years demonstrated experience in successfully leading diverse teams.
Strong verbal and written communication skills.
Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
Possesses a strong understanding of business principles, and sound business judgement.
Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
Proficient with Microsoft Office Suite.
Experience working in a customer service focused, high-volume, fast-paced environment.

Asset Qualifications

Journeyperson Commercial Transport, Heavy-Duty technician, HD Mechanic or Diesel Mechanic.
Training in Business Management or a related field.

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.

Apply About employer

More about this job

Responsibilities

Lead the service department's daily operations, including team supervision, staffing, payroll documentation, customer relations, and service delivery. Develop and monitor budgets and sales goals, analyze performance and variances, and implement strategies to improve productivity, profitability, and customer retention.

Requirements

Requires at least eight years of experience as a service technician or in a comparable dealership or trucking industry role, plus at least three years of experience leading diverse teams. Candidates should have strong communication, analytical, business judgment, customer service, and Microsoft Office skills; commercial transport or heavy-duty mechanic credentials and business management training are assets.

Skills

Team Leadership
Employee Coaching
Recruitment and Selection
Performance Management
Budget Management
Financial Analysis
Sales Strategy
Customer Relations
Customer Service
Business Planning
Problem-Solving
Written and Verbal Communication
Microsoft Office
Payroll Administration
Continuous Improvement
Multi-Tasking

Benefits

Accrued Vacation
Employer RRSP Matching
Bonus Plan
Extended Health Coverage
Medical Insurance
Dental Insurance
Vision Coverage
Basic Life Insurance
Disability Coverage
Wellness Programs

Visa sponsorship

Not detected in the job text

Keywords

Service Department
Truck Transportation
Dealership
Service Technician
Commercial Transport
Heavy-Duty Technician
Diesel Mechanic
Team Leadership
Recruitment
Training
Performance Reviews
Payroll Documentation
Budgeting
Budget Variance Analysis
Productivity
Revenue
Gross Profit Margins
Expense Controls
Warranty Chargebacks
Sales Goals
Customer Relations
Customer Service
Tender Bidding
Microsoft Office Suite
Business Planning
Continuous Improvement
Apprenticeship Documentation
Vendor Relations

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