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Added 8 mins ago
B&
Retail Assistant Manager (Assistant Brand Experience Leader)-MAYFAIR SHOPPING CENTRE
Bath & Body Works
Victoria, BC
- $22.75 to $28.55 CAD / hour
- Full-time
Career Development | Fun Stores | Free Product | 40% Discount | EAP
Added 8 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 8 mins ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 8 mins ago
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…Access ALS positions Canada as a global leader in ALS drug…
Added 8 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…the team by completing additional tasks as directed by the…
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Clinical Research Coordinator - CIM (Oncology)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the general supervision of the Manager oncology, for the Centre for Innovative Medicine (CIM), the incumbent is responsible to conduct clinic interventions following protocols,…
Added 8 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 8 mins ago
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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 8 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 8 mins ago
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Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 8 mins ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
Added 39 mins ago
BT
Supervisor, Audit and Assurance
Baker Tilly Canada
Courtice, ON
- Full-time
“There is no limit to the growth opportunities at Baker Tilly. We pride ourselves on promoting talent when we see it, and work with each professional to define what success means for them.”
Added 53 mins ago
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Hospitality Manager - Retail
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Toronto, ON
- Full-time
Lead performance management, onboarding, employee engagement, succession planning, and talent development initiatives.
Added 1 hour ago
LH
Physiotherapist
Lifemark Health Group
St. Catharines, ON
- $36.92 to $54.14 CAD / hour
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Stay current with best practices through continuous learning and professional development.
Added 1 hour ago
LH
Physiotherapist
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Walkerton, ON
- Internship
Stay current with best practices through continuous learning and professional development.
Added 2 hours ago
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Associate Manager, Subscriptions
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Vancouver, BC
- $56,000 to $62,000 CAD / year
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We are seeking a talented, driven, and enthusiastic arts administrator to join our team as the Associate Manager, Subscriptions. The ideal candidate is experienced in customer data…
Added 3 hours ago
C
Manager, Engineering
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Fredericton, NB
- Full-time
We’re looking for a hands-on Engineering Manager to lead one or more Registration sprint teams - someone who combines strong people leadership with technical credibility. You will be…
Added 4 hours ago
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- Full-time
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Added 4 hours ago
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Planning Manager
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- Full-time
We are seeking a Planning Manager to join our Edmonton team. This senior role is suited to an experienced planning professional with strong land development expertise, Alberta municipal…
Added 4 hours ago
CM
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Kenora, ON
- Full-time
Learning & professional development opportunities
Added 4 hours ago
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Kitchener, ON
- Full-time
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Added 4 hours ago
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Opportunities for professional development within a technical and innovative environment
Added 4 hours ago
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Richmond, BC
- Full-time
Reporting to the Manager, People & Culture, the Talent Acquisition Partner will be a hands-on, full-cycle recruiter with primary responsibility for a portfolio of General Fusion's…
Added 5 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 5 hours ago
HT
Senior Financial Analyst - Corporate Accounting
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Bolton, ON
- Full-time
…values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth…

Velocity Vehicle Group

Manager - Service Department (Heavy Duty)

Saanichton, BC, Canada

✅Compensation: $110,000 - $130,000+ / year (D.O.E)

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Job details

Pay: ✅Compensation: $110,000 - $130,000+ / year (D.O.E)
Posting language: English
Posted: Oct 29, 2026

Original job description

Velocity Truck Centres Saanichton BC. has stable, long-term career opportunity available for a Service Manager.

What Velocity offers:

✅Compensation: $110,000 - $130,000+ / year (D.O.E)

✅Service Manager Bonus Plan

📍Full-time permanent role (Monday – Friday)

📍Company paid Comprehensive medical, dental and vision benefits

📍Health spending account

📍Generous accrued vacation, sick time and company-paid holidays 📍Employer-matched RRSP and TFSA 📍Company-paid life insurance 📍Training, mentorship and internal growth plans 📍Employee discounts, company events and bonus programs

Velocity Truck Centres is one of North America’s largest DTNA supported dealerships, selling Daimler branded products globally throughout Western Canada, United States, Mexico, and Australia. At Velocity, you will find a workplace that supports your growth, provides you with competitive wages and benefits and ensures you have the knowledge and skills you need to succeed.

Velocity is proud to have been named as one of Canadian’s Best Places to Work 8 years in a row.

Position Overview:

The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.

Duties and Responsibilities:

Leadership & Team Management

Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties.
Effectively communicates job expectations to the service team.
Conducts frequent team huddles to ensure strong communication within department.
Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
Partners with the location and Human Resources in the recruitment and selection of talent.
Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
Maintains technician file for apprenticeship documentation and other payroll matters.
Manages all payroll documentation.
Builds genuine employee passion for all brands and champions elite customer service as follows:
- Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business.
- Participate and encourage a culture of continuous improvement Business Strategy.
Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments.
Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
Proactively manages departmental budget, including:
- Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls
- Regularly monitor actual performance to plan and ascertain reasons for variances.
- Reviewing daily budget and department performance reports
- Studying trends to determine how to increase profitability of department.
- Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.

Sales and Marketing

Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives.
Stay up to date with all technological advances in product and tooling.
Contacts vendor representatives for assistance when the need arises Customer Experience
Constant focus on developing, maintaining, and improving customer relations.
Actively bids on new tenders.
Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews.
Visits customers on a regular basis.

Required Qualifications

Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry.
Minimum 3 years demonstrated experience in successfully leading diverse teams.
Strong verbal and written communication skills.
Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
Possesses a strong understanding of business principles, and sound business judgement.
Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
Proficient with Microsoft Office Suite.
Experience working in a customer service focused, high-volume, fast-paced environment.

Asset Qualifications

Journeyperson Commercial Transport, Heavy-Duty technician, HD Mechanic or Diesel Mechanic.
Training in Business Management or a related field.

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.

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More about this job

Responsibilities

The Service Manager oversees daily operations, including budget management, scheduling, and maintaining high standards of customer service. They are also responsible for leading, mentoring, and managing the performance of the service department team.

Requirements

Candidates must have at least 8 years of experience as a Service Technician or in a comparable dealership role, plus 3 years of leadership experience. Proficiency in Microsoft Office and strong analytical and communication skills are required.

Skills

Service management
Budgeting
Team leadership
Customer relations
Personnel management
Strategic planning
Performance management
Recruitment
Technical troubleshooting
Data analysis
Business judgment
Microsoft Office Suite
Conflict resolution
Mentoring
Operations management
Warranty management

Benefits

Comprehensive medical
Dental
Vision
Health spending account
Accrued vacation
Sick time
Company-paid holidays
Employer-matched RRSP
Employer-matched TFSA
Company-paid life insurance
Training
Mentorship
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Heavy Duty
Dealership
Trucking Industry
Budgeting
Operations Management
Human Resources
Performance Reviews
Warranty Chargebacks
Customer Service
Microsoft Office
Apprenticeship
Payroll
Strategic Planning
Mentorship
Technical Training
Freightliner
Western Star
Diesel Mechanic
Journeyperson

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