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Added 2 mins ago
CC
Manager, Change Management
Canadian Cancer Society
Vancouver, BC
- Full-time
Lead and support change management within projects at CCS
Added 2 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Lead the development of dashboards, operational reporting, and decision-support tools
Added 2 mins ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Act as the Corporate team’s lead representative in the Digital and Strategy (DAS) project discussions.
Added 2 mins ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Serve as the project lead for assigned national initiatives, pilot programs, process improvements, or resource development projects.
Added 2 mins ago
CC
Manager, Fundraising Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Lead the execution of communications and public relations for fundraising campaigns and events in Quebec, particularly the CIBC Run for the Cure, Relay For Life, the Montreal Daffodil Ball,…
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Calgary, AB
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Halifax, NS
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
St. John's, NL
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Quebec, QC
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 2 mins ago
CC
Director, Leadership Giving (BC)
Canadian Cancer Society
Vancouver, BC
- Full-time
Serve as the lead Leadership Giving fundraiser in British Columbia, helping shape and execute regional fundraising strategies aligned with CCS national priorities.
Added 2 mins ago
HR
Field Service Mechanic
Herc Rentals
Fort Saskatchewan, AB
- Full-time
…Equipment Mechanic is to utilize their mechanical expertise to lead fleet maintenance and repair operations at customer job sites, ensuring Herc Rentals equipment remains operational and on…
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Ottawa, ON
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 2 mins ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Prince George, BC
- Full-time
Lead content and communication strategy for integrated campaigns, products, segments and channels.
Added 2 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Lead the annual operating and capital budgeting processes, forecasting activities, and long-range financial planning.
Added 2 mins ago
C
Senior Silicon ML Engineer
Cognichip
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
Lead system architecture and integration with internal silicon design tools and workflows in LLM-based agentic systems
Added 2 mins ago
A
Power System Engineer
ABB
QC · Saint-Laurent, Quebec
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 16 mins ago
GD
Specialist, Trainer Maintenance
General Dynamics Land Systems–Canada
London, ON
- Full-time
Acts as a lead trainer and provide team leadership, instruct, monitor and advise trainers on site, when required
Added 16 mins ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 46 mins ago
G
Head of Tax & Asset Compliance
Geotab
Toronto, ON
- Full-time
Community & Strategic Leadership: Participate in practitioner communities (Engineering, Product, Design) and lead board-appointed, cross-functional initiatives across domains .
Added 46 mins ago
E
Relief Child and Youth Worker
EveryMind
Inglewood, ON
- Full-time
Work for an organization that is the lead agency in child and youth mental health services for Region of Peel, known for our excellence in providing quality services.
Added 46 mins ago
G
Head of Tax & Asset Compliance
Geotab
Waterloo, ON
- Full-time
Community & Strategic Leadership: Participate in practitioner communities (Engineering, Product, Design) and lead board-appointed, cross-functional initiatives across domains .
Added 47 mins ago
E
Director of Care - Full time - York
Extendicare
Sudbury, ON · LTC - York (York St.)
- Full-time
Cultivate - lead the resident care team, providing day-to-day guidance and fostering a positive work environment that encourages collaboration, accountability, drives high performance and…
Added 1 hour ago
L
Senior Software Engineer
lululemon
BC · British Columbia, Canada
- Full-time
As a Senior Software Engineer, you will lead the design and implementation of complex software systems and features spanning multiple services and components, establishing technical…
Added 1 hour ago
WI
Manager, Ethics and Integrity Program
WSP in Canada
Winnipeg, MB
- Full-time
…regimes. This Canada-wide opportunity offers the chance to lead complex global initiatives, collaborate across functions and regions, and continuously improve how the Ethics and Integrity…

Vena Solutions

Senior Manager, Account Management

Remote, Canada

Remote

$144,585 to $195,615 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $144,585 to $195,615 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior Manager, Account Management

Department: Account Management Leadership

Employment Type: Full Time

Location: Canada - Remote (0002)

Reporting To: Lauren Chisholm

Compensation: CA$144,585 - CA$195,615 / year

Description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.

The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.

In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.

How You'll Make an Impact

Provide ongoing performance feedback, coaching, and career development support.
Foster a high-performance, customer-centric culture aligned to company values.
Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
Represent Account Management as needed in leadership planning, and cross-functional forums.
Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
Drive adoption of tools, processes, and best practices across the team.
Own operating cadence, reporting, and executive-ready updates for your segment.
Travel may be required for customer events

We'd Love to See

Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Excellent communication, coaching, and stakeholder management skills.
Ability to operate in a fast-paced, cross-functional environment.
Demonstrated ability to influence beyond direct reports and lead through ambiguity
Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies

Base salary range 144,585 - 195,615 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Senior Manager leads a team of Account Managers to drive customer retention, expansion, and long-term value realization. They are responsible for segment-level outcomes, risk mitigation, and fostering a high-performance, customer-centric culture.

Requirements

Candidates must have over 2 years of experience leading a team of 5 or more Account Managers or Sales Representatives. Strong communication, coaching, and stakeholder management skills are required, along with the ability to operate in a fast-paced, cross-functional environment.

Skills

Team Leadership
Account Management
Customer Retention
Strategic Planning
Performance Coaching
Stakeholder Management
Risk Mitigation
Cross-functional Collaboration
Data Analysis
Communication Skills
Succession Planning
AI Literacy
Customer Satisfaction
Business Development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Lauren Chisholm

Keywords

Account Management
Customer Retention
Renewal Rates
Expansion
Strategic Partner
Performance Feedback
Coaching
Succession Planning
Risk Mitigation
Professional Services
Product
Customer Health
Engagement
AI
Leadership
Cross-functional
Reporting
Operating Cadence

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