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Added 13 mins ago
AH
Health Care Aide - Transition Care Unit
Alberta Health Services
Grande Prairie, AB
- Temporary
…or from one care setting to another. Reporting to the Care Manager, the HCA will assist clients with personal health care needs to promote and maintain their ADLs at Mackenzie Place. The…
Added 13 mins ago
AH
Registered Nurse
Alberta Health Services
Drayton Valley, AB
- Temporary
…Physicians, Unit Clerks, and Health Care Aides. Reporting to the Unit Manager, the RN will be committed to providing open communication and feedback with respect for colleagues, care…
Added 13 mins ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 13 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…care. As an Emergency Department RN, you will report to the ED Manager in a fast-paced environment that will challenge the ability to balance varying patient acuity levels and priorities.…
Added 13 mins ago
AH
Administrative Support V
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…highly organized administrative support to the Patient Care Manager (PCM) and key program leaders, including two Unit Managers (Inpatient and Ambulatory Units), a Clinical Nurse Specialist,…
Added 13 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Reporting to the Manager of ER, the Licensed Practical Nurse performs a variety of nursing duties in a fast-paced, high stress environment. The successful candidate will administer safe and…
Added 13 mins ago
AH
Administrative Support III
Alberta Health Services
AB · Edmonton, AB
- Temporary
Reporting to the Manager, the Administrative Support III is responsible for performing a range of clerical duties to support the operations of the various diagnostic imaging areas at the…
Added 13 mins ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…care. As an Emergency Department RN, you will report to the ED Manager in a fast-paced environment that will challenge the ability to balance varying patient acuity levels and priorities.…
Added 13 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Handle guest questions, concerns and complaints professionally and notify a manager as required
Added 13 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 13 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 13 mins ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of Food and Beverage Manager; Event Supervisor duties will include, but are limited to oversees all aspects of a events, including set-up, food service, bar service and…
Added 13 mins ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of the House Manager, Shift Supervisor or Dual Shift Supervisor, the Hostess/Cashier is responsible for greeting and seating guests within the buffet in a…
Added 13 mins ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 13 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 13 mins ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 13 mins ago
AH
Licensed Practical Nurse
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Neuromuscular, General Surgery, and HPTP. Reporting to the Unit Manager, you will provide nursing care across multiple outpatient clinic areas and support operational requirements as…
Added 13 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 13 mins ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Stage Bar, Gaming Floor and the Hot…
Added 13 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 59 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 59 mins ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
- From $60,000 CAD / year
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 hour ago
FA
Payroll and Benefits Administrator
Flair Airlines
Toronto, ON
- Full-time
…support employees across the organization. Reporting to the Manager, Payroll, the Payroll & Benefits Administrator is responsible for the accurate and timely administration of payroll and…
Added 1 hour ago
FA
Finance Business Partner
Flair Airlines
Calgary, AB
- Full-time
Reporting to the Manager, Business Partnering, the Finance Business Partner provides financial insights and strategic support to operational leaders across the organization. The position is…
Added 1 hour ago
GT
Assistant Manager
Golf Town
Laval, QC
- Full-time
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture,…

Vena Solutions

Senior Manager, Account Management

Remote, Canada

Remote

$144,585 to $195,615 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $144,585 to $195,615 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior Manager, Account Management

Department: Account Management Leadership

Employment Type: Full Time

Location: Canada - Remote (0002)

Reporting To: Lauren Chisholm

Compensation: CA$144,585 - CA$195,615 / year

Description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.

The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.

In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.

How You'll Make an Impact

Provide ongoing performance feedback, coaching, and career development support.
Foster a high-performance, customer-centric culture aligned to company values.
Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
Represent Account Management as needed in leadership planning, and cross-functional forums.
Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
Drive adoption of tools, processes, and best practices across the team.
Own operating cadence, reporting, and executive-ready updates for your segment.
Travel may be required for customer events

We'd Love to See

Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Excellent communication, coaching, and stakeholder management skills.
Ability to operate in a fast-paced, cross-functional environment.
Demonstrated ability to influence beyond direct reports and lead through ambiguity
Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies

Base salary range 144,585 - 195,615 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

Apply About employer

More about this job

Responsibilities

The Senior Manager leads a team of Account Managers to drive customer retention, expansion, and long-term value realization. They are responsible for segment-level outcomes, risk mitigation, and fostering a high-performance, customer-centric culture.

Requirements

Candidates must have over 2 years of experience leading a team of 5 or more Account Managers or Sales Representatives. Strong communication, coaching, and stakeholder management skills are required, along with the ability to operate in a fast-paced, cross-functional environment.

Skills

Team Leadership
Account Management
Customer Retention
Strategic Planning
Performance Coaching
Stakeholder Management
Risk Mitigation
Cross-functional Collaboration
Data Analysis
Communication Skills
Succession Planning
AI Literacy
Customer Satisfaction
Business Development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Lauren Chisholm

Keywords

Account Management
Customer Retention
Renewal Rates
Expansion
Strategic Partner
Performance Feedback
Coaching
Succession Planning
Risk Mitigation
Professional Services
Product
Customer Health
Engagement
AI
Leadership
Cross-functional
Reporting
Operating Cadence

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