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Added 15 mins ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
At Baker Tilly, we care about the impact you make. That’s why we’re invested in your growth from day one - because the steps you take today define your tomorrow.
Added 15 mins ago
BC
Sales and Reservations Coordinator
Bella Coola Heli Sports
Bella Coola 1, BC
- Full-time
● Sales Targets - Achieving growth and hitting sales targets by successfully managing the sales and reservations program.
Added 15 mins ago
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
Our client, a Series B fintech with a team of 70+ members and 100%+ YoY growth, is hiring a Product Marketing Manager in Toronto. They’re building a financial platform that helps U.S. real…
Added 15 mins ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 15 mins ago
Partner Relationship Manager
Property Law Firm CB LLP
Oakville, ON
…strong relationships should ultimately translate into business…
Added 15 mins ago
Partner Relationship Manager
Property Law Firm CB LLP
Calgary, AB
…strong relationships should ultimately translate into business…
Added 30 mins ago
MC
Commercial Analyst
Meridian Credit Union
St. Catharines, ON
- $52,000 to $75,000 CAD / year
- Full-time
…penetration. A fast-paced and exciting environment in a high growth segment of our business will challenge successful…
Added 30 mins ago
MC
Commercial Analyst
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
…penetration. A fast-paced and exciting environment in a high growth segment of our business will challenge successful…
Added 30 mins ago
MC
Commercial Analyst
Meridian Credit Union
Owen Sound, ON · Barrie, ON
- $52,000 to $75,000 CAD / year
- Full-time
…penetration. A fast-paced and exciting environment in a high growth segment of our business will challenge successful…
Added 30 mins ago
U
Sr Community Developer - For Honor
Ubisoft
Montreal, QC
- Full-time
As a key strategic partner, they will prioritize global business growth opportunities by collaborating with transversal stakeholders as they lead the global community strategy, creating and…
Added 1 hour ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Sainte-Agathe-des-Monts, QC
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.
Added 1 hour ago
SR
Commercial Roofing Project Manager
Supers Recruitment Inc
Vancouver, BC
- $80,000 to $120,000 CAD / year
- Full-time
This is a Commercial Project Manager role with a top BC Roofing Contractor. Despite the name, you will handle both commercial and multi-family roofing projects (no single-family projects).…
Added 1 hour ago
F
School Supervisor
Fitzrovia
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
…recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous…
Added 2 hours ago
G
Social Media Manager
GRADIENT
Montreal, QC
- Full-time
…practical, high-impact training that supports long-term professional growth. Gradient positions itself as a movement shaping the future of barbering and hair architecture, providing a…
Added 2 hours ago
OR
Wireless Sales Associate - 3128 Temiskaming Shores
OSL Retail Services Inc
Temiskaming Shores, ON
- Other
…this is the place. Your success leads to our success, your growth leads to our…
Added 2 hours ago
OR
Wireless Sales Associate - 5878 Saskatoon S
OSL Retail Services Inc
Saskatoon, SK
- Other
Career Growth with Opportunities to Promote from Within
Added 2 hours ago
CD
Business Development Manager
Consolidated Dealers Co-Op Inc.
Winnipeg, MB
- Full-time
…& Account Management Representative to help accelerate our growth throughout Manitoba and…
Added 2 hours ago
C&
Senior Immigration Case Manager/Client Experience & Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
Contribute to practice growth and client engagement, including webinars, newsletters, client events, educational content and other market-facing initiatives
Added 3 hours ago
NB
Senior AI Scientist
National Bank of Canada
Montreal, QC
- Full-time
Within the Model Risk Management sector, you are part of a specialized growth team and report to the Senior Manager – AI Model Risk Management. Our team stands out for its combination of…
Added 3 hours ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
We're looking for a driven, technically skilled, and results-oriented Project Manager to join our growing team in Oakville, Ontario. In this role, you will lead the planning, coordination,…
Added 3 hours ago
NB
Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
…and providing sound recommendations that support profitable growth while protecting the Bank's…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 3 hours ago
W
Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
- Other
The Maintenance Manager assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment, execution of…

Vena Solutions

Senior Manager, Account Management

Remote, Canada

Remote

$144,585 to $195,615 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $144,585 to $195,615 CAD / year
Job type: Full-time
Workplace: Remote
Experience: Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Posting language: English
Posted: Nov 2, 2026

Original job description

Senior Manager, Account Management

Department: Account Management Leadership

Employment Type: Full Time

Location: Canada - Remote (0002)

Reporting To: Lauren Chisholm

Compensation: CA$144,585 - CA$195,615 / year

Description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely within Canada.

The Senior Manager, Account Management is responsible for leading a team of Account Managers to drive customer retention, expansion, and long-term value realization. This role ensures customers achieve outcomes aligned to their business goals while maximizing renewal rates and growth opportunities.

In addition to managing team performance, this role takes bigger ownership in segment-level outcomes (GRR, renewal risk, expansion) and operates as a strategic partner to Sales and CAM leadership.

How You'll Make an Impact

Provide ongoing performance feedback, coaching, and career development support.
Foster a high-performance, customer-centric culture aligned to company values.
Develop and coach future leaders, including Managers and senior ICs, with clear succession planning.
Align to and actively contribute to strategic workstreams that advance the overall Account Management function, beyond the needs of your individual segment or expansion targets.
Own segment-level renewal health and risk mitigation strategy, not just individual account execution.
Drive prioritization of resources (CAM, EMS, PS, Exec Outreach) across accounts to maximize impact.
Partner closely with Professional Services, EMS, Support, Product, and CAM team to support customer satisfaction.
Represent Account Management as needed in leadership planning, and cross-functional forums.
Operate and make decisions with a company-first mindset, balancing segment priorities with broader business objectives.
Monitor key performance metrics including expansion targets, renewal risk, customer health, and engagement.
Drive adoption of tools, processes, and best practices across the team.
Own operating cadence, reporting, and executive-ready updates for your segment.
Travel may be required for customer events

We'd Love to See

Experience leading a team of 5+ Account Managers or Sales Reps in a Manager capacity for more than 2 years
Excellent communication, coaching, and stakeholder management skills.
Ability to operate in a fast-paced, cross-functional environment.
Demonstrated ability to influence beyond direct reports and lead through ambiguity
Interest in AI and willingness to explore AI driven solutions to enhance performance and drive efficiencies

Base salary range 144,585 - 195,615 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Senior Manager leads a team of Account Managers to drive customer retention, expansion, and long-term value realization. They are responsible for segment-level outcomes, risk mitigation, and fostering a high-performance, customer-centric culture.

Requirements

Candidates must have over 2 years of experience leading a team of 5 or more Account Managers or Sales Representatives. Strong communication, coaching, and stakeholder management skills are required, along with the ability to operate in a fast-paced, cross-functional environment.

Skills

Team Leadership
Account Management
Customer Retention
Strategic Planning
Performance Coaching
Stakeholder Management
Risk Mitigation
Cross-functional Collaboration
Data Analysis
Communication Skills
Succession Planning
AI Literacy
Customer Satisfaction
Business Development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Hiring contact

Lauren Chisholm

Keywords

Account Management
Customer Retention
Renewal Rates
Expansion
Strategic Partner
Performance Feedback
Coaching
Succession Planning
Risk Mitigation
Professional Services
Product
Customer Health
Engagement
AI
Leadership
Cross-functional
Reporting
Operating Cadence

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