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Added 1 min ago
Financial Planning Practice Lead - Calgary/Vancouver
Scotiabank
AB · Calgary, AB
Work closely with the Senior Manager – Financial Planning Operations and Execution, and other members of the Practice Excellence team, to develop and implement enterprise-wide financial…
Added 1 min ago
S
Customer Success Manager
Sago
Remote, Canada
- Full-time
- Remote
· Collaborate with sales to understand client needs and provide proactive, tailored recommendations.
Added 1 min ago
F
Client Relationship Manager
Futurpreneur
Remote, Canada
- Full-time
- Remote
As a Client Relationship Manager, you will play an integral role in the continued growth of the organization’s overall success. You will be responsible for assisting young entrepreneurs…
Added 1 min ago
Principal Construction Manager
Mott MacDonald
Toronto, ON
Mott MacDonald is seeking a Principal Construction Manager to play a pivotal leadership role in advancing our Construction Management (CM) and Construction Administration (CA) capabilities…
Added 15 mins ago
A
Technology Change Control Analyst
Aviso
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Technology Change Control, the Technology Change Control Analyst supports the governance and coordination of IT changes across Aviso's technology environment.
Added 15 mins ago
R
Bilingual Senior HR Business Partner – Corporate Groups
Radio-Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 15 mins ago
H
HVAC Sales Manager
Hays
Vancouver, BC · Greater Vancouver, BC
- $145,000 to $170,000 CAD / year
- Full-time
Our client is a well-established HVAC organization with a strong presence across British Columbia. Known for its technical expertise, broad product offering and collaborative culture, the…
Added 15 mins ago
SF
Administrative and Payroll Assistant
SGGG Fund Services Inc.
Toronto, ON
- $58,000 to $63,000 CAD / year
- Contract
…tasks. The successful candidate will assist with preparing client invoices, performing data entry, completing basic fee calculations, and supporting both accounts receivable and accounts…
Added 15 mins ago
P
Accounts Receivable Specialist (1 year contract)
PointClickCare
Mississauga, ON
- $26.44 to $29.8 CAD / hour
- Contract
Preparation of monthly account breakdowns and analysis, as required by the Manager and customers.
Added 16 mins ago
A
Account Manager, Emerging Growth
Absorb
Remote, Canada
- Full-time
- Remote
…strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned…
Added 16 mins ago
ML
Hospitality Manager
MAPLE LEAF LOUNGE
ON · MISSISSAUGA, ON
- Full-time
The Hospitality Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of the retail…
Added 16 mins ago
MT
Legal Research Specialist
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 29 mins ago
TA
Practice Manager, TELUS Cattle Professional Services - Southern Alberta
TELUS Agriculture & Consumer Goods
Lethbridge, AB
- Full-time
As our clinics continue to grow and evolve, this Practice Manager role will unify operations and create seamless coordination across the Brooks, Taber and Lethbridge locations. You'll be…
Added 29 mins ago
EC
Cruise Sales Manager
Expedia Cruises in Nanaimo
Nanaimo, BC
- Full-time
The Cruise Sales Manager plays a key leadership role in driving the success of our Travel Center. This position is responsible for achieving sales growth, recruiting and onboarding new…
Added 29 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
Client service and advisory. You will be the trusted advisor to small and owner-managed businesses. That means meeting with clients regularly about year-end results, cash flow, bookkeeping…
Added 29 mins ago
JG
Outside Regional Sales Representative
Joyful Group Ltd.
Moncton, NB
- Full-time
…payments, and coordinate the final delivery with our Operations…
Added 31 mins ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Timmins, ON
…Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on…
Added 46 mins ago
CS
Manager, Tax
Crowe Soberman
Toronto, ON
- Full-time
…intellectually curious self-starter to join our team as a Tax Manager. If you are as passionate about Tax as we are, we would like to hear from…
Added 46 mins ago
A
Senior Superintendent
Amico
Mississauga, ON
- Full-time
Contributing towards the success of major infrastructure developments through effective leadership and organizational skills.
Added 46 mins ago
A
Property Administrator (User Experience Partner)
Allied
Montreal, QC
- Full-time
Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.
Added 46 mins ago
V
Sr. Consultant, Client Success
Visa
Toronto, ON
- Full-time
The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational…
Added 46 mins ago
C
Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Toronto, ON · Ottawa, ON
- Full-time
Reporting to the Senior Manager, HR, you will be a key member of the People & Culture team, providing strategic Human Resources and Industrial Relations (HR/IR) consultation and operational…
Added 46 mins ago
P
Manager, Threat Hunting & Incident Response
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
…and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise…
Added 58 mins ago
WW
Account Executive - North America
Wello Worldwide
Toronto, ON
- Full-time
Working closely with the Solution Consultant and the Customer Success Manager, the AE will foster and grow relationships with existing clients
Added 1 hour ago
T
Contact Center Rep III, Loss Prevention
TD
Montreal, QC
- Full-time
…location for in-person team events and experiences. The hiring manager will provide more information about how this works for their…

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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