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Added 8 mins ago
SA
Project Manager (Junior)
Sarmaya AI
ON · Ontario, Canada
- Full-time
We're looking for a Junior Project/Delivery Coordinator to support project tracking and coordination across Sarmaya's client engagements, learning how enterprise delivery is managed…
Added 9 mins ago
MO
Endpoint Management Consultant
MSP OPERATIONAL CORP
Vancouver, BC
- $125,000 to $130,000 CAD / year
- Full-time
Working as a project delivery resource within a team of consultants under the direction of the technical lead and project manager or delivering on engagements as lead consultant; depending…
Added 9 mins ago
BC
Warehouse Coordinator
BELFOR CANADA INC.
Toronto, ON
- $25 to $28 CAD / hour
- Full-time
…control, and project logistics. Reporting to the Operations Manager, this position manages equipment maintenance and repairs, organizes and tracks inventory, and ensures timely delivery of…
Added 9 mins ago
BC
Project Manager
BELFOR CANADA INC.
Collingwood, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a Project Manager at BELFOR, you’ll oversee emergency and restoration projects from start to finish - ensuring quality, efficiency, and customer satisfaction. You’ll assess job sites,…
Added 9 mins ago
FE
Warehouse/Counter Clerk
Franklin Empire Inc
Windsor, ON
- Up to $40,000 CAD / year
- Full-time
Under the supervision of the manager and / or supervisor of the warehouse, the warehouse clerk has to perform tasks related to receiving, shipping, maintenance warehouse and merchandising…
Added 9 mins ago
FM
HR Superintendent
Foran Mining Corporation
Saskatoon, SK
- $140,000 to $155,000 CAD / year
- Full-time
Reporting to the HR & Payroll Manager, the HR Superintendent leads the delivery of HR services at the McIlvenna Bay Operation, providing strategic and operational leadership to the HR…
Added 9 mins ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
Keep work moving - Track assignments, handoffs, review stages, revisions and approvals by following up proactively and flagging stalled work before it affects delivery.
Added 9 mins ago
Manager, Client Services
FNF Canada
Mississauga, ON
Ensure all instruction, document delivery and review processes are fully documented and communicated
Added 9 mins ago
KH
Coordinator, Signature Events & Partnerships (Contract)
Kids Help Phone
Toronto, ON
- $45,900 to $48,000 CAD / year
- Full-time
- Contract
Reporting to the Manager, Signature Events & Partnerships, the Coordinator supports the successful planning and execution of Kids Help Phone’s events and national fundraising initiatives…
Added 9 mins ago
GW
Deskside Technician
Gowling WLG
Calgary, AB
- Full-time
…top talent who bring energy, passion and commitment to the delivery of outstanding client…
Added 12 mins ago
MB
Restaurant manager
Mary Brown's Chicken
Lindsay, ON
- From $37 CAD / hour
- Full-time
- On-site
Supervise and check delivery of food trolleys
Added 24 mins ago
AI
Project Manager - Security Installation Projects
Ainsworth Inc
Edmonton, AB
- Full-time
The Project Manager, Security Installation Projects, is responsible for leading and delivering security installation projects of varying size and complexity. This role oversees project…
Added 39 mins ago
Sales Associate
JD Sports / Livestock / Size?
Mississauga, ON
…global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and…
Added 43 mins ago
MR
Shift manager - fast food restaurant
McDonald's Restaurant of Canada
Burnaby, BC
- From $20.45 CAD / hour
- Full-time
- On-site
Supervise and check delivery of food trolleys
Added 54 mins ago
SC
shift supervisor - Store# 04800, BRANTFORD
Starbucks Coffee Company
Brantford, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 54 mins ago
SC
chef de quart - Store# 61239, DORVAL, 1250 HERRON
Starbucks Coffee Company
Dorval, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 54 mins ago
SC
shift supervisor - Store# 71734, FRONT & UNIVERSITY
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
CC
National Account Manager
Cogent Communications
Toronto, ON
- Full-time
…customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you unlimited…
Added 1 hour ago
M
Special Patient Program Lead
Medavie
Dartmouth, NS · NS Admin Office Dartmouth
- Full-time
Reporting to the Manager of Interprofessional Practice & Learning, the Special Patient Program (SPP) Lead shall be responsible for oversight of the EHS SPP, supporting the promotion of safe…
Added 1 hour ago
HI
Technical Sales Manager
Hillmar Industries Ltd.
Delta, BC
- Full-time
Oversee the sales cycle from quotation through to delivery and post-sales service.
Added 1 hour ago
Daycamp Site Director
YMCA of Northeastern Ontario
Sudbury, ON · Greater Sudbury, ON
Under the leadership of the Manager of Day Camps & Community Development, the Team Lead – Day Camp is responsible for assisting with the planning and development of day camp programs and…
Added 1 hour ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Oshawa, ON
- Full-time
Graybar Canada has an exciting career opportunity available. We are currently seeking an Account Manager (Electrical) to join our Oshawa, ON branch.
Added 1 hour ago
SC
shift supervisor - Store# 04849, BRIDGEPORT & NO 3 ROAD
Starbucks Coffee Company
Richmond, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 49679, Fort St. John
Starbucks Coffee Company
Fort St. John, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 04817, LAKESHORE & LESLIE DRIVE-THRU
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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