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Added 14 mins ago
G
Operations/Construction Manager 1
Ganotec
Oakville, ON
- Full-time
The Operations/Construction Manager acts as a key leader accountable for the comprehensive oversight of major industrial construction initiatives. This role ensures that all projects are…
Added 14 mins ago
J
Manager, Operations Strategy & Insights
Jobgether
Canada
- Full-time
…all applications and next steps. Our partner is looking for a Manager, Operations Strategy & Insights based in Toronto, Ontario,…
Added 29 mins ago
SH
Co-op student (Engineering)
Sotera Health
Ottawa, ON
- Full-time
…based out of the Nordion facility in Ottawa. Reporting to the Manager, Project Services, the Engineering student will support the various engineering…
Added 44 mins ago
NP
Sr Manager, HR Services
Northland Power Inc.
Toronto, ON
- Full-time
The Sr Manager, HR Services is responsible for leading Northland’s global HR Services and Payroll functions, ensuring the delivery of efficient, scalable, compliant, and employee-centric…
Added 59 mins ago
SC
Senior Environmental Project Manager
SLR Consulting
Saskatoon, SK
- Full-time
As our new Senior Environmental Project Manager, you will play an important role on our Land Quality and Remediation team in Saskatoon.
Added 1 hour ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…promotion dossiers) and genuine scientific participation in the design and interpretation of studies. This is a central position on a small, collaborative team, and the incumbent will…
Added 1 hour ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 1 hour ago
J
Manager, Operations Strategy & Insights
Jobgether
Canada
- Full-time
…all applications and next steps. Our partner is looking for a Manager, Operations Strategy & Insights based in Toronto, Ontario,…
Added 1 hour ago
A
Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
This role will lead the design and execution of our client transition from a project-centric Digital Technology organization to a product-based operating model. This role will own the…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 1 hour ago
PROJECT MANAGER ECS
City of Toronto
Toronto, ON
As a Project Manager in Linear Underground Infrastructure, you'll provide project management and engineering support to ensure reliable, economical and effective/efficient City-wide…
Added 2 hours ago
PH
Marketing project manager
Prime Health Ltd.
Maple Ridge, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Added 2 hours ago
Sr. Mgr, Regional Network Impl
Rogers Communications
Surrey, BC
Rogers is seeking a Sr. Network Implementation Manager to provide leadership support to the Vancouver East wireline Implementation team. With a keen focus on team leadership mentoring and…
Added 2 hours ago
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Responsable des ventes internes - Entreprises
MaintainX (An Autodesk Company)
Remote, Canada
- $136,000 to $220,000 CAD / year
- Full-time
- Remote
…FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running…
Added 2 hours ago
N
UI/UX Designer (12 mos. Contract)
NETGEAR
Remote, Canada
- $42 to $60 CAD / hour
- Temporary
- Remote
NETGEAR (Consumer division) is building an in-house creative team to own digital design work end to end. The team is small on purpose: a Creative Lead, a UI Designer, a Graphic Designer,…
Added 2 hours ago
N
Graphic Designer (12 mos. Contract)
NETGEAR
Remote, Canada
- $42 to $60 CAD / hour
- Temporary
- Remote
Design assets across web, social, paid ads, email templates, campaign work, retail signage, event graphics, and sales collateral, working from briefs and alongside the UI Designer and…
Added 2 hours ago
F
Store manager - retail
FIELDS
Salt Spring Island, BC
- Full-time
- On-site
Added 2 hours ago
DR
Design Lead
DMC Recruitment Group
Vancouver, BC
- Full-time
You do not need to already be a Design Manager. The company is equally interested in a strong Senior Designer or Design Lead ready to take the next step into formal leadership, with…
Added 2 hours ago
PC
Design Engineer
Port City Young Professionals, LLC
Engineer, BC
- Full-time
The Design Engineer is responsible for the due diligence investigations as well as preliminary design and engineering analyses of various types of retail, commercial, industrial and…
Added 2 hours ago
CG
Inside Sales Representative
Consolidated Gypsum Supply Ltd.
Saskatoon, SK
- Full-time
Design Showroom for client purchase optimization
Added 2 hours ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
HDR is seeking a Program Manager (Water/Wastewater) with a proven track record in the development and delivery of large water/wastewater capital programs. This role will be responsible for…
Added 2 hours ago
RV
Communications strategist
Ramesh Verma Realtor
Calgary, AB
- From $38 CAD / hour
- Full-time
- On-site
Design, conduct and analyze quantitative and qualitative research projects
Added 2 hours ago
GA
Back-of-House Supervisor, Armani Caffè (FT)
Giorgio Armani
Vancouver, BC
- Part-time
As the Back of House Supervisor, you will support the General Manager with kitchen readiness, menu execution, production planning, service flow, inventory control, and culinary team…
Added 2 hours ago
DC
Project Manager – Community-Based Research & Engagement
DIVERSEcity Community Resources Society
Surrey, BC
- Full-time
Job Title: Project Manager – Community-Based Research & Engagement

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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