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Added 1 min ago
CC
Pharmacist - Signing Bonus Available
CareRx Corporation
Victoria, BC
- $60 to $65 USD / hour
- Full-time
CareRx is looking for a Pharmacist to join our Victoriate am. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 1 min ago
W
Senior Talent Acquisition Partner
WildBrain
Vancouver, BC
- Contract
Source and engage active and passive candidates through industry networks, referrals, online communities, events, schools, and direct outreach.
Added 2 mins ago
Events Assistant
Health Sciences North
Sudbury, ON
Reporting to the Manager, Community Engagement and Event Fundraising, the Events & Community Fundraising Coordinator will play a key role in the planning, coordination and successful…
Added 14 mins ago
FT
Restaurant assistant manager
Food to Go By Marsha
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 16 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 17 mins ago
HB
Store Manager - HUGO Outlet, Vaughan Mills Outlet
HUGO BOSS Canada, Inc.
Toronto, ON
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 17 mins ago
HB
Assistant Store Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 17 mins ago
HB
Assistant Manager - BOSS Store, Fairview
HUGO BOSS Canada, Inc.
Toronto, ON
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 17 mins ago
HB
Assistant Manager - BOSS Store, West Edmonton Mall
HUGO BOSS Retail, Inc.
Edmonton, AB
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 17 mins ago
HB
Store Manager - BOSS Store, Halton HIlls
HUGO BOSS Canada, Inc.
Halton Hills, ON
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 31 mins ago
MU
ADMINISTRATIVE STAFF SPECIALIST I (BAND LEVEL 4)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Manager of Finance and Administration and the Associate Director of Student Engagement and Events, the Administrative Staff Specialist I will play a vital role in providing…
Added 31 mins ago
CC
Pharmacist - Signing Bonus Available
CareRx Corporation
Victoria, BC
- $60 to $65 USD / hour
- Full-time
CareRx is looking for a Pharmacist to join our Victo riateam . Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 35 mins ago
AK
Restaurant manager
Amritsari Kulcha Point
Winnipeg, MB
- From $31.35 CAD / hour
- Full-time
- On-site
Added 47 mins ago
PV
Keyholder
Pet Valu
Westmount, QC
- Part-time
…partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives…
Added 47 mins ago
NP
Sr Manager, HR Services
Northland Power Inc.
Toronto, ON
- Full-time
The Sr Manager, HR Services is responsible for leading Northland’s global HR Services and Payroll functions, ensuring the delivery of efficient, scalable, compliant, and employee-centric…
Added 47 mins ago
D
Investment Fund Product Specialist
Desjardins
Montreal, QC
- Full-time
Continuously monitor portfolio manager performance relative to industry peers (commercial performance) and make recommendations to improve results. Work closely with the manager selection…
Added 47 mins ago
D
General Management Assistant
Desjardins
Rimouski, QC · Caisse Desjardins de Rimouski
- Full-time
The incumbent supports the general manager and all managers of a large caisse in carrying out various administrative support and secretarial tasks. Activities include overseeing the…
Added 53 mins ago
XB
Restaurant manager
Xo bistro + bar
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 1 hour ago
WS
Senior Talent Acquisition Partner
WildBrain Studios
Vancouver, BC
- Contract
Source and engage active and passive candidates through industry networks, referrals, online communities, events, schools, and direct outreach.
Added 1 hour ago
BC
Regional Sales Manager
Blue Cross Life / Croix Bleue Vie
Montreal, QC · MBC QC Local Office Montréal
- Full-time
Blue Cross Life Insurance Company of Canada (BCL) is looking for a driven and relationship-focused sales professional to join our team as Regional Sales Manager, Quebec.
Added 1 hour ago
FT
Human Resources Advisor - Recruitment
Fountain Tire
Edmonton, AB
- Other
…improve efficiency, consistency, and the candidate and hiring manager…
Added 1 hour ago
FD
Restaurant assistant manager
Famous Donair
Sherwood Park, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 1 hour ago
TH
Banquet manager
Thompson Hotel Ltd.
Kamloops, BC
- From $36.6 CAD / hour
- Full-time
- Contract
- On-site
Added 1 hour ago
HB
Assistant Manager - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Mirabel, QC
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.
Added 1 hour ago
HB
Assistant Store Manager - HUGO Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Cultivate a relationship with the community via personal involvement, PR events and advertising opportunities.

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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