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Added 12 mins ago
SA
RIS PACS Administrator
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
Reporting to the Manager, Diagnostic Imaging, the RIS PACS Administrator is responsible for the support, maintenance, optimization, and operation of Diagnostic Imaging information systems,…
Added 12 mins ago
MP
Territory Manager
MacEwen Petroleum Inc.
Ottawa, ON
- Full-time
Reporting to the Director, Retail Store Operations, the Territory Manager is responsible for leading and managing a territory of company-controlled convenience stores, gasoline facilities,…
Added 16 mins ago
EJ
Food services manager
Edo Japan
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 24 mins ago
P4
Food services manager
PAR 4 KITCHEN & BAR
Surrey, BC
- From $39 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 24 mins ago
MN
Key Account Manager
Minth North America, Inc.
ON · Ontario, Canada
- $115,000 to $125,000 CAD / year
- Full-time
Our Sales team is expanding and looking to add a Key Account Manager for our customers. We are looking for a dynamic and driven candidate who is interested in joining a fast-growing global…
Added 25 mins ago
Project Manager (Interim Infrastructure)
PACT
ON · Mississauga, Ontario
The Project Manager for our Interim Infrastructure Sub-Program will oversee large-scale infrastructure revitalization and interior fit-out initiatives within active, live operational…
Added 30 mins ago
CM
Restaurant manager
Cataline Motor Inn and Tony's Restaurant
Fraser Lake, BC
- From $28 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 41 mins ago
PL
Restaurant manager
PHOXPRESS LTD.
Leduc, AB · Edmonton, AB
- From $36 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 41 mins ago
K
Project Manager (Netsuite, Salesforce CPQ) - FTC until end of June 2027
Keyloop
Montreal, QC
- Contract
Project Manager – Lead to Cash (Netsuite, Salesforce CPQ)
Added 41 mins ago
TC
Manager, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
…project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design…
Added 41 mins ago
TC
Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
…project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design…
Added 41 mins ago
TC
Manager, Data, Reporting & Platform Enablement
The Citco Group Limited
Toronto, ON
- Full-time
…project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design…
Added 41 mins ago
TC
Manager, Digital Workflow, Automation & AI
The Citco Group Limited
Toronto, ON
- Full-time
…project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design…
Added 56 mins ago
TI
Delivery Lead
Techpros IT Solutions Inc.
Toronto, ON
- Contract
5+ years leading engineering teams/squads (manager/lead role), including coaching, performance, and hiring; experience leading multiple pods is an asset.
Added 56 mins ago
O
Senior Organizational Change Management Specialist – AI Transformation
Onepoint
Ottawa, ON · Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 56 mins ago
W
Senior Organizational Change Management Specialist – AI Transformation
Wepoint
Ottawa, ON · Montreal, QC
- Full-time
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental,…
Added 56 mins ago
B
Portfolio Manager, TPS
BMO
Vancouver, BC · FBT
- Full-time
…existing clients while ensuring regulatory compliance. Monitors implementation activities to ensure alignment with timelines. Provides tailored treasury management solutions and optimizes…
Added 56 mins ago
MI
Senior Buyer
Magna International
Toronto, ON
- Full-time
Ensures successful and timely implementation of approved engineering changes by closure of all commercial issues with suppliers
Added 56 mins ago
Project Manager Sr
Insight Enterprises, Inc.
Calgary, AB
As Project Manager Sr, you will be responsible for managing, directing and overseeing the operations and administration of assigned projects and programs. We will count on you to provide…
Added 1 hour ago
RM
Supervisor, Early Years & Child Care
Regional Municipality of Peel
Brampton, ON
- Other
Supports mandated role of service manager to assist providers to further strengthen their capabilities in relation to matters such as governance, financial/operational management and the…
Added 1 hour ago
LK
restaurant manager
Louise's Kitchen
Smithers, BC
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
VA
Manager, Compensation and Benefits
Vancouver Airport Authority
Vancouver, BC
- Full-time
We have an opportunity for a permanent, full-time Manager, Compensation & Benefits on the People & Culture team. Reporting to the Director, People Operations, the Manager leads YVR’s…
Added 1 hour ago
TC
Senior Vice President, Operating Model, Product & Client Solutions
The Citco Group Limited
Toronto, ON
- Full-time
…project execution, business analysis, operational initiatives and implementation support into one team, reducing the delivery burden on BAU Operations and maintaining ownership from design…
Added 1 hour ago
T
Senior Business Information Management Analyst (HR Data Management)
TD
Toronto, ON · Montreal, QC
- Full-time
…governance and technology partners. Formal business ownership and implementation decisions remain with the relevant Data Owners and delivery…
Added 1 hour ago
CG
Laboratory Technician II - Gas Appliances
CSA Group
Toronto, ON
- $2,823.64 to $3,274.9 CAD / week
- Full-time
Acts as a liaison with other departments as required by Lab Manager.

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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