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Added 16 mins ago
MC
SALES REPRESENTATIVE
McDonald Chevrolet Buick GMC Ltd.
Taber, AB
- Full-time
At McDonald Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.…
Added 16 mins ago
AH
Administrative Support III
Alberta Health Services
Drayton Valley, AB
- Part-time
This Administrative Support III position is required to be on site at Drayton Valley CHC and is not a remote working opportunity. Reporting to the CAS Area Coordinator/Manager, this…
Added 16 mins ago
MM
Quality Manager
Modine Manufacturing Company
Calgary, AB
- Full-time
The Quality Manager is responsible for leading the quality assurance and continuous improvement efforts within a Product Line in the manufacturing plant. This role ensures that the product…
Added 46 mins ago
P
restaurant manager
Petro-Canada
Clarenville, NL
- Full-time
Added 46 mins ago
CC
Pharmacist - Signing Bonus Available
CareRx Corporation
Victoria, BC
- $60 to $65 USD / hour
- Full-time
CareRx is looking for a Pharmacist to join our Victoriate am. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 46 mins ago
BH
Registered Nurse – Critical Care #516-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager of Critical Care and Respiratory Therapy, the registered nurse focuses on the promotion of health and the assessment of the provision of care of and the treatment…
Added 46 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 46 mins ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Abbotsford, BC
- Full-time
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 46 mins ago
GC
Department Manager – Garden Supplies - Burnaby-Lougheed
GARDENWORKS Canada
Lougheed, AB
- Full-time
…guest service, and operational excellence. As the Department Manager for Garden Supplies, you’ll oversee the daily operations of the department - ensuring efficient inventory flow,…
Added 46 mins ago
T
Personal Banking Associate Trainee
TD
Temiskaming Shores, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 46 mins ago
Events Assistant
Health Sciences North
Sudbury, ON
…effectively coordinated. This role will work closely with the Manager to support the successful delivery of fundraising initiatives while allowing the Manager to focus on strategy, revenue…
Added 46 mins ago
S
Operations Lead - Full Time
Sephora
Lethbridge, AB
- $20 to $23.55 CAD / hour
- Full-time
…management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall…
Added 1 hour ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
…chiro, accounting, or a related professional service focused on customer service are also encouraged to…
Added 1 hour ago
GS
FT- Property Manager Assistant (Toronto)
Good Shepherd Hamilton & Toronto
Toronto, ON
- Full-time
This position will report to the Property Manager. The Property Manager Assistant enhances the dignity and quality of life of our clients, visitors and staff by providing support to the…
Added 1 hour ago
J
Senior Product Manager - Agentic Banking
Jobgether
Canada
- Full-time
…marketing, finance, compliance, and operations teams to transform customer needs into scalable, high-value solutions. By combining deep banking knowledge with emerging AI capabilities, you…
Added 1 hour ago
HB
Store Manager - HUGO Outlet, Vaughan Mills Outlet
HUGO BOSS Canada, Inc.
Toronto, ON
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 hour ago
HB
Assistant Store Manager - BOSS Store, Laval
HUGO BOSS Canada, Inc.
Laval, QC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 hour ago
HB
Assistant Manager - BOSS Store, Fairview
HUGO BOSS Canada, Inc.
Toronto, ON
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 hour ago
HB
Assistant Manager - BOSS Store, Guildford 1
HUGO BOSS Canada, Inc.
Surrey, BC
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 hour ago
HB
Assistant Manager - BOSS Store, West Edmonton Mall
HUGO BOSS Retail, Inc.
Edmonton, AB
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 hour ago
HB
Store Manager - BOSS Store, Halton HIlls
HUGO BOSS Canada, Inc.
Halton Hills, ON
- Other
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Added 1 hour ago
AF
Facility operations manager
ADROIT FACILITIES SERVICES INC
Peterborough, ON
- From $49 CAD / hour
- Full-time
- On-site
Consult with clients after sale to provide ongoing support
Added 1 hour ago
MU
ADMINISTRATIVE STAFF SPECIALIST I (BAND LEVEL 4)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
Reporting to the Manager of Finance and Administration and the Associate Director of Student Engagement and Events, the Administrative Staff Specialist I will play a vital role in providing…
Added 1 hour ago
CC
Pharmacist - Signing Bonus Available
CareRx Corporation
Victoria, BC
- $60 to $65 USD / hour
- Full-time
CareRx is looking for a Pharmacist to join our Victo riateam . Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 1 hour ago
AU
Security Guard - Retail Centre - Full Time
Allied Universal
Calgary, AB
- Full-time
We are seeking a professional, reliable, and customer-focused Security Guard - Retail Centre at Calgary,Alberta to provide security services.The successful candidate will be responsible for…

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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