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Added 3 mins ago
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Environmental Lead
Amico
Toronto, ON · North York, ON
- Full-time
As the Environmental Lead (Soils and Contamination), you will focus on the development, implementation and management of TGP’s soils and contamination sampling and Environmental Site…
Added 3 mins ago
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Accounts Receivable Escalations Analyst
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- Full-time
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Escalate suspected compliance issues, losses, discrepancies, product quality concerns, or process failures promptly to the Warehouse Manager and Regulatory department.
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Sr. Consultant, Client Success
Visa
Toronto, ON
- Full-time
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Added 3 mins ago
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Key Holder
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Key Holder - Premium Outlets Montréal
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Lifecycle Optimization Manager
BGIS
Markham, ON
- Full-time
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Added 16 mins ago
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IT Recruiter
Insight Global
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- Full-time
Experience recruiting for technical skill sets such as Software Development, Cloud, Infrastructure, Data, DevOps, Business Analysis, Cybersecurity, or related disciplines.
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Project Manager II Digital and Information Services
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The Digital Project Manager II is responsible for planning and delivering medium-scale digital health initiatives within the Digital Project Management Office. Working in partnership with…
Added 16 mins ago
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Estimator
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- Full-time
Reporting to the Director of Construction, the Estimator will be responsible for preparing reliable conceptual, schematic, design-development, and pre-tender estimates; managing trade…
Added 16 mins ago
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Intraday Analyst - Moncton, NB - Tangerine (18-month contract)
Tangerine
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- Contract
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Added 16 mins ago
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Accounts Receivable Escalations Analyst
PointClickCare
Mississauga, ON
- $56,000 to $62,000 CAD / year
- Contract
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Added 16 mins ago
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Human Resources Analyst (Learning & Development) (12-month contract)
T&T Supermarket
Richmond, BC
- $44,000 to $55,000 CAD / year
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Reporting to the Manager, Learning and Development, this position is responsible for providing comprehensive administrative and operational support across Human Resources functions, with a…
Added 16 mins ago
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Financial Planning and Analysis Manager
Altis
Vaughan, ON
- $115,000 to $120,000 CAD / year
- Full-time
Are you a finance leader who enjoys turning complex data into clear insights that shape business decisions? Our client, a large national organization with a growing services portfolio, is…
Added 16 mins ago
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IT Risk & Control Assurance Project Manager
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Montreal, QC
- Full-time
Advanced Microsoft Excel, PowerPoint, and SharePoint skills for data analysis and reporting
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Senior FP&A Analyst
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Montreal, QC
- Full-time
We are looking for a driven, insights-oriented finance professional to join the Financial Planning & Analysis team at Stella Jones, a leading North American manufacturer and distributor of…
Added 16 mins ago
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Head of RISK IRC Canada
BNP Paribas
Montreal, QC
- Full-time
Supervise North American Model Governance by managing regional processes and reporting to address Canadian and US regulatory needs.
Added 16 mins ago
OP
Sr Data Analyst (Equity/Social Identity)
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 16 mins ago
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Regulatory and Revenue Specialist
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- Full-time
Our client is a local distribution company. They are looking for a Regulatory and Revenue Specialist who will be responsible for the company’s regulatory accounting and financial reporting…
Added 18 mins ago
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Data Scientist II
TD
Toronto, ON
- Full-time
We work with Small Business Banking partners to address their analytics needs by providing end-to-end support of data, reporting, analytics, insights, artificial intelligence and partnering…
Added 18 mins ago
MU
Administrative Manager
McGill University
ON
- Full-time
Reporting to the Associate Director Administration, the Administrative Manager is responsible for planning, developing and implementing business processes related to finance, human…
Added 18 mins ago
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Stagiaire bilingue, gestionnaire associé(e) des ventes (4 mois)
Kenvue
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- Full-time
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Added 18 mins ago
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Audit Manager I
Citi
Mississauga, ON
- Full-time
Controls Assessment, Data Analysis, Industry Knowledge, Issue Management, Laws and Regulations, Risk Management Lifecycle, Root Cause Analysis.

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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