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Added 1 hour ago
HR
Project Manager / Leader - I&IT
Hire Rightt - Executive Search & HR Advisory
Toronto, ON
- $65 to $70 CAD / hour
- Contract
Demonstrated ability to lead project teams and external vendors, ensuring timely delivery within agreed scope, budget and quality standards.
Added 1 hour ago
Manager, Salesforce
Affinity Credit Union
SK
Our Manager, Salesforce sits at the intersection of business, technology, and operations. You will act as the platform owner, defining the roadmap, translating business priorities into…
Added 1 hour ago
RT
Senior Data Architect
Ripotek Technologies Inc.
Calgary, AB
- Full-time
Experience across multiple industries (Energy, Finance, or Public Sector preferred)
Added 1 hour ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 2 hours ago
J
Senior Product Manager - Agentic Banking
Jobgether
Canada
- Full-time
…operations. You will work closely with engineering, sales, marketing, finance, compliance, and operations teams to transform customer needs into scalable, high-value solutions. By combining…
Added 2 hours ago
J
Manager, Operations Strategy & Insights
Jobgether
Canada
- Full-time
As Manager, Operations Strategy & Insights, you will drive strategic initiatives that improve business performance, operational efficiency, and sustainable growth across a large network of…
Added 3 hours ago
NP
Sr Manager, HR Services
Northland Power Inc.
Toronto, ON
- Full-time
The Sr Manager, HR Services is responsible for leading Northland’s global HR Services and Payroll functions, ensuring the delivery of efficient, scalable, compliant, and employee-centric…
Added 3 hours ago
D
General Management Assistant
Desjardins
Rimouski, QC · Caisse Desjardins de Rimouski
- Full-time
The incumbent supports the general manager and all managers of a large caisse in carrying out various administrative support and secretarial tasks. Activities include overseeing the…
Added 3 hours ago
L
Technical Account Manager
Leni
Toronto, ON
- Full-time
…systems such as Yardi, RealPage, Entrata, AppFolio, and Rent Manager to capture the full context behind portfolio performance, risk, and operational workflows. Over time, this creates a…
Added 4 hours ago
J
Manager, Operations Strategy & Insights
Jobgether
Canada
- Full-time
As Manager, Operations Strategy & Insights, you will drive strategic initiatives that improve business performance, operational efficiency, and sustainable growth across a large network of…
Added 4 hours ago
A
Senior Manager, Technology Transformation
Amyantek
Toronto, ON
- Contract
Note for the Recruiter: The profile of the candidate needs to be calibrated to the experience, qualifications, and delivery track record typical of a Manager in a top-tier consulting firm's…
Added 6 hours ago
S
Front End - Supervisor Front End - Full Time
Sobeys
Langford, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 6 hours ago
CF
Business Development Manager
CI Financial
Vancouver, BC
- Full-time
We are currently seeking a Business Development Manager (BDM) who will be responsible for sales and asset retention and brand promotion of all CI Global Asset Management investment…
Added 6 hours ago
RD
Accounting Manager
Regional District of Kootenay Boundary
Trail, BC
- Full-time
Reporting to the General Manager of Finance, the Accounting Manager is responsible for two key deliverables - transaction processing and financial reporting. Working with and through their…
Added 6 hours ago
MU
Accounting Technician ll - Accounts Payable, Financial Services
MacEwan University
AB · Edmonton, AB
- Full-time
…providing accounts payable expertise and a strong commitment to the delivery of service…
Added 7 hours ago
BC
Business Intelligence Analyst – Finance, Corporate Solutions
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll report to the Product Manager, Corporate IT Solutions, and play a key role in helping the organization get more value from its data. Your mission will be to turn data into strategic…
Added 7 hours ago
T
Professional Assistant Branch Manager Wealth
TD
Ottawa, ON
- Full-time
The role of Assistant Branch Manager reports directly to the Branch Manager and is one of the key leadership positions on the TD Wealth leadership team and an integral part of TD Bank’s…
Added 7 hours ago
B
Senior Developer
BMO
Toronto, ON · BMOPLACE
- Full-time
Develop an understanding of organizational complexity and engage appropriate teams to support solution delivery.
Added 7 hours ago
S
Clinical Informatics Analyst, Nurse
Sanya’k̓ula
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 7 hours ago
P
Portfolio Manager, Multi-Asset Wealth Solutions
Purpose
Toronto, ON
- Full-time
Purpose Investments is looking for a Portfolio Manager to own every investment solution on the Steadyhand and Harness wealth platforms - over $3.5B in AUM and growing - with full…
Added 7 hours ago
TU
Manager, Operations and Stakeholder Engagement
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…Climate Institute’s research team, and external stakeholders. The Manager provides governance and administrative leadership to support the Council and its Governance and Nominating…
Added 7 hours ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $85,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 7 hours ago
PC
Capital Markets and Accounting Advisory Services, Manager
Pwc Canada
Vancouver, BC
- Full-time
As a CMAAS Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn't limited to:
Added 8 hours ago
1
Senior Engagement Manager
15Rock
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
We’re looking for an Engagement Manager to lead client projects from the initial scope through to the final presentation. You’ll use our AI platform to carry out research and analysis,…
Added 8 hours ago
LH
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Program Manager is accountable for the end-to-end delivery of Lifemark’s centralized operating model supporting the WSIB programs.

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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