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Jobs in Canada

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Added 1 min ago
BC
Office manager
BAWA CONSTRUCTION INC
Brantford, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 2 mins ago
SA
Office manager
S and R Gill Carrier Transport Ltd
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Added 10 mins ago
SN
Project Manager - Mobility
Starlim North America
London, ON
- Full-time
…that meet the highest standard of performance, safety, and…
Added 15 mins ago
O
Restaurant manager
ONroute
Dutton, ON
- $54,392 to $69,000 CAD / year
- Full-time
- On-site
Added 19 mins ago
BI
Product manager - marketing
Biomaterials Innovation Inc.
Leamington, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Added 23 mins ago
TC
Adobe Site Reliability Engineer
Tata Consultancy Services
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Own third-party scripts and tag governance as a reliability control. Tags are the dominant cause of performance regressions and are added by teams outside engineering change control; you…
Added 23 mins ago
SS
Site Reliability Engineer – CDN & Web Performance
Staffmax Staffing & Recruiting
Toronto, ON
- Full-time
The platform uses Adobe Experience Manager (AEM) Edge Delivery Services to deliver public-facing web experiences. This role will focus on CDN and edge reliability, web performance,…
Added 23 mins ago
HS
Senior Software Engineer, Dentrix Ascend
Henry Schein One UK
Surrey, BC
- Full-time
…scalable features, improve system performance, and strengthen the reliability of a modern, cloud-native…
Added 23 mins ago
RS
Bilingual Customer Service Representative
RONCO Safety (PPE Manufacturing)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…providing occupational safety solutions that combine quality, reliability and comfort to the food, industrial and healthcare industries. Founded in 1996 and headquartered in Concord,…
Added 25 mins ago
MC
Café manager
Mukasi Coffee
Abbotsford, BC · New Westminster, BC
- $38.5 to $39 CAD / hour
- Full-time
Added 25 mins ago
A
Manager, restaurant
A&W
Elmsdale, NS · Goffs, NS
- $21.95 to $22 CAD / hour
- Full-time
- On-site
Added 25 mins ago
AB
Warehouse manager
ACIRASSI BOOKS LTD.
Pitt Meadows, BC · Aldergrove, BC
- From $45 CAD / hour
- Full-time
- On-site
Added 25 mins ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Alma, QC · Jonquière, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Added 25 mins ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Jonquière, QC · Alma, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Added 25 mins ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Jonquière, QC · Alma, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Added 50 mins ago
TS
Office manager
Techroute Services Inc.
Vancouver, BC
- From $37 CAD / hour
- Full-time
- On-site
Added 53 mins ago
DQ
restaurant manager
Dairy Queen
St. Paul, AB
- Full-time
Added 53 mins ago
Aircraft Technician - Avionics
Westerkirk
Calgary, AB
…aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 2,400 employees across British Columbia,…
Added 59 mins ago
CM
Restaurant manager
Cataline Motor Inn and Tony's Restaurant
Fraser Lake, BC
- From $28 CAD / hour
- Full-time
- On-site
Added 1 hour ago
PL
Restaurant manager
PHOXPRESS LTD.
Leduc, AB · Edmonton, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 1 hour ago
O
Senior Organizational Change Management Specialist – AI Transformation
Onepoint
Ottawa, ON · Montreal, QC
- Full-time
…tools and new ways of working, including role-based training, manager enablement, champion networks, pilot initiatives, and reinforcement…
Added 1 hour ago
W
Senior Organizational Change Management Specialist – AI Transformation
Wepoint
Ottawa, ON · Montreal, QC
- Full-time
…tools and new ways of working, including role-based training, manager enablement, champion networks, pilot initiatives, and reinforcement…
Added 2 hours ago
XT
Chauffeur Classe 1 - TP - Soir
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Added 2 hours ago
SS
Production Manager
Summit Search Group
Winnipeg, MB
- Full-time
Summit Search Group has been retained by Naleway Foods on the recruitment of their next Production Manager / Training and Compliance Practitioner. Naleway Foods is a Winnipeg-based frozen…
Added 2 hours ago
T-
Team Lead and Technical Manager - Functional Testing
Thorens - Executive Search Specialists
Montreal, QC
- Full-time
Our client, Octasic, is looking for a Team Lead and Technical Manager -Functional Testing to oversee the functional testing department. This key role combines technical expertise, team…

Vena Solutions

Technical Adoption Manager

Remote, Canada

Remote

$85,459 to $115,621 CAD / year · Full-time

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Job details

Pay: $85,459 to $115,621 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Posting language: English
Posted: Oct 8, 2026

Original job description

Technical Adoption Manager

Department: Customer Adoption Management

Employment Type: Full Time

Location: Canada - Remote (0002)

Compensation: CA$85,459 - CA$115,621 / year

Description

The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following implementation. Leveraging deep product and systems expertise, this role provides hands-on technical guidance to enable effective workflows, resolve configuration and performance challenges, and ensure customers continue to realize value from their Vena solution.

This role supports customers with elevated risk, complexity, or churn exposure and owns technical health and adoption outcomes for these accounts.

Acting as a trusted advisor, the Technical Adoption Manager partners closely with customers and Account Managers to support evolving business requirements, guide architectural and configuration decisions, and proactively identify risks and opportunities across the customer lifecycle. Through strong ownership of customer health and adoption outcomes, this role plays a key part in maximizing platform usage, supporting renewals and expansion, and mitigating churn through proactive technical enablement.

How You'll Make an Impact

Drive product usage and enable customers to effectively use their Vena solution to achieve intended business outcomes
Partner with customers and internal teams to create and execute adoption plans aligned to Customer Health and Renewal Playbook strategies
Shape and guide architectural and configuration changes to help customers fully realize the benefits of the Vena platform
Take ownership of adoption and retention-related KPIs, including NRR/GRR, product utilization metrics, and customer adoption score
Monitor product usage and customer health signals to identify risks, opportunities for improvement, and areas requiring intervention
Manage multiple customer health plans concurrently, ensuring timely delivery of activation, adoption, and value realization initiatives
Identify and address adoption challenges by working cross-functionally to deliver effective solutions
Serve as a trusted customer advocate and advisor, representing customer needs internally to influence product roadmaps, features, market offerings, and events while also guiding customers on best practices for reporting, planning and budgeting to maximize the platform
Lead and coordinate resolution of technical, configuration, and performance-related issues in partnership with Account Managers, Adoption Consultants, and Solution Architects
Identify and develop customer advocates while supporting customer education through training sessions, webinars, and enablement initiatives that showcase success stories and drive adoption
Travel as needed to client events and on-site engagements

We'd Love to See

5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Technical Consulting within a SaaS organization
Experience supporting complex customer environments, high-risk accounts, or retention-focused initiatives; FP&A or Accounting experience preferred
Hands-on experience implementing, configuring, or supporting complex SaaS solutions, with the ability to understand and explain end-to-end customer architectures
Proven experience leading technical discussions, troubleshooting issues, and guiding solution design or remediation efforts
Experience managing a portfolio of customers with a strong track record of delivering high-quality customer outcomes
Strong organizational, time management, and prioritization skills, with the ability to manage multiple workstreams and shifting priorities
Ability to meet milestones and deadlines while maintaining accuracy, reliability, and attention to detail
Comfortable working independently in a self-managed environment while collaborating effectively within cross-functional teams
Demonstrated problem-solving skills, including the ability to identify gaps in process or execution and proactively recommend improvements
Experience using CRM and Customer Success tools such as Salesforce, Gainsight, or similar platforms

Base salary range $85,459-$115,621 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

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More about this job

Responsibilities

The Technical Adoption Manager drives product adoption and technical health for assigned customers by providing hands-on guidance and optimizing workflows. They act as a trusted advisor to mitigate churn, support renewals, and ensure customers realize maximum value from the Vena platform.

Requirements

Candidates must have 5+ years of experience in Technical Account Management, Customer Success, or Professional Services within a SaaS environment. Strong expertise in complex solution architecture, troubleshooting, and managing customer portfolios is required.

Skills

Technical Account Management
Customer Success
SaaS
Product Adoption
Customer Retention
Solution Architecture
Configuration Management
Performance Optimization
Data Analysis
Project Management
Stakeholder Management
Salesforce
Gainsight
FP&A
Accounting
Technical Troubleshooting

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Technical Adoption Manager
SaaS
Customer Success
Technical Account Management
Professional Services
Product Adoption
Customer Retention
NRR
GRR
Solution Architecture
Configuration
Salesforce
Gainsight
FP&A
Accounting
Customer Health
Workflow Optimization
Technical Enablement
Performance Management
Business Outcomes
Account Management
Customer Lifecycle
Data Analysis
Strategic Planning
Budgeting
Reporting
Cross-functional Collaboration
Problem Solving
Technical Consulting
Vena

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