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Added 1 hour ago
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Route Service Representative - UniFirst Canada
UniFirst
Fort McMurray, AB
- Full-time
Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
Added 2 hours ago
Future Store Manager
David's Bridal
Vaughan, ON · Cambridge, ON · MB · AB
Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Added 2 hours ago
TH
Merchandise Project Associate Full Time (SAINT JOHN)
The Home Depot
Saint John, NB
- Full-time
…organization, and display/signage maintenance designed to enhance the customer experience. They are primarily assigned to projects and must ensure they are executed safely, accurately, and…
Added 2 hours ago
BB
Technical Service Representative (Part Time)
Best Buy Canada
Timmins, ON
- Part-time
Create an amazing customer experience at the service desk
Added 3 hours ago
HE
Outside Sales Representative
HighFire Energy Services
Redwater, AB
- Full-time
Role Description This full-time, on-site Outside Sales Representative role is based in Redwater, AB. The position is responsible for identifying and pursuing new business opportunities for…
Added 3 hours ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
- Gain real-world sales, negotiation, and customer experience skills
Added 3 hours ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
- Gain real-world sales, negotiation, and customer experience skills
Added 3 hours ago
Enterprise Account Executive - Toronto
Novisto
Toronto, ON
Initiate contact with prospects which have been generated by our Account Development Representative team, our marketing campaigns or from referrals.
Added 4 hours ago
U
Customer Service Representative - Bilingual (French)
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 6 hours ago
PD
Cleaning Technician
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
…deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we…
Added 6 hours ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
Take pride when your team completes projects on budget with an exceptional customer experience
Added 7 hours ago
VM
Outside Sales & Marketing Representative
Vantage Marketing Canada
Barrie, ON
- Full-time
You'll gain hands-on experience in customer acquisition, communication, negotiation, and business development while receiving consistent coaching and mentorship.
Added 8 hours ago
M
Client Portfolio Manager
ModernAdvisor
Vancouver, BC
- Full-time
…advice. Our team is committed to delivering an exceptional client experience while maintaining the highest standards of integrity, professionalism, and fiduciary…
Added 8 hours ago
MP
Funeral Director, Funeral Services
Mount Pleasant Group
Pickering, ON
- $41.4 to $46.43 CAD / hour
- Full-time
…scheduling, and venue setup, ensuring a respectful and seamless…
Added 8 hours ago
Operations Support Representative International Gateway
Purolator
Mount Hope, ON
The Support Representative, US & International Gateway, provides US/International service options to our customers by scanning, verifying shipper/receiver address, shipment contents,…
Added 9 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Langley (City), BC · Langley, British Columbia
- $18.25 to $20.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 10 hours ago
I
Seasonal Customer Experience Representative
Indigo
Langley (District), BC · City of Langley, BC
- $18.25 to $20.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 10 hours ago
MK
Sales Supervisor
Michael Kors
Ottawa, ON · Kanata
- Part-time
…individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Supervisor, you will strive to achieve personal and store sales goals while prioritizing…
Added 10 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
USG
Montreal, QC
- Other
1 à 3 ans d’expérience en service à la clientèle/vente, de préférence dans le secteur de l’amélioration résidentielle, des matériaux de construction ou de la construction.
Added 10 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Collingwood, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 11 hours ago
PM
Entry Level Sales Representative
Premium Merchant Funding
Montreal, QC
- Contract
Experience in sales, customer service, or client-facing roles is helpful, but drive and grit matter more
Added 11 hours ago
PM
Business Development Representative
Premium Merchant Funding
Montreal, QC
- Full-time
Experience in sales, customer service, or client-facing roles is helpful, but drive
Added 11 hours ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Mississauga, ON
- Full-time
Reliable Parts is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance…
Added 11 hours ago
CA
CUSTOMER SERVICE REPRESENTATIVE - FT
Cutter Aviation
Deer Valley, SK
- Full-time
Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter…
Added 11 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Aurora, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

Veolia Environnement SA

Administrative Assistant

13030 148 Street Northwest, Edmonton, AB, T5L 2H8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-4 years of professional experience working in a manufacturing environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework,

Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts as a critical liaison between customers, production teams, and internal stakeholders to facilitate timely order fulfillment while proactively identifying and resolving potential obstacles. The position requires strong organizational skills to accurately process orders, coordinate with plant operations for scheduling, and manage urgent expediting requests.

As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role encompasses mentoring new team members and spearheading process improvement initiatives to enhance operational efficiency and customer satisfaction. The ideal candidate will demonstrate excellent communication abilities, cross-functional collaboration skills, and a proactive approach to problem-solving in a fast-paced environment.

This role will report directly to the Plant Manager.

Key Characteristics

Proactive Communication Skills: Ability to anticipate issues, maintain consistent dialogue with customers and internal stakeholders, and provide timely updates throughout the order lifecycle to prevent roadblocks and manage expectations.
Cross-Functional Coordination: Strong capability to collaborate effectively across multiple departments (production, planning, sales) to ensure seamless order management from entry to delivery while balancing competing priorities.
Problem-Solving and Escalation Management: Skilled at quickly identifying obstacles, resolving customer concerns, handling urgent requests and escalations with composure, and implementing solutions that satisfy both customer needs and operational constraints.
Leadership and Continuous Improvement Mindset: Demonstrated ability to mentor and develop team members while driving process optimization initiatives that enhance efficiency, accuracy, and customer satisfaction.

Duties & Responsibilities

Process standard, complex, and key account orders accurately and efficiently in the system
Manage order-related issues and coordinate with internal teams to ensure on-time, in-full delivery to customers
Coordinate with plant/production teams to schedule and prioritize orders
Communicate proactively with customers regarding order status and potential issues
Identify and resolve potential roadblocks throughout the order fulfillment process
Collaborate with planning team to expedite urgent customer requests
Respond to customer inquiries via phone and written communication
Handle special customer queries, urgent requests, and escalations with professional and timely communication
Execute project billing activities and ensure accurate invoicing for customer accounts
Conduct root cause analysis to identify process gaps and implement improvements that enhance customer experience
Serve as gatekeeper for customer data integrity by coordinating with relevant departments to maintain accurate information in the ERP system
Contribute to IT projects and system enhancement initiatives to improve operational efficiency
Initiate and manage break-fix requests to resolve system or process issues
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Handle escalations from customers and sales team members
Provide support and assistance to key customer accounts
Train and mentor new team members on processes and procedures
Maintain regular communication with internal stakeholders throughout order lifecycle
Monitor order progress and proactively address delays or complications

Knowledge, Skills & Abilities

High level of attention to detail and documentation
Strong computer, math, and problem-solving skills
Ability to multitask and maintain focus in a fast-paced environment
Ability to work independently and make decisions and recommendations
Possess the verbal and written communication skills to proactively communicate with on-site personnel and remote team and respond to their concerns.
Ability to maintain composure during escalations and communicate complex information clearly.

Qualifications

Education & Experience Required:

Bachelor’s degree, associate degree (two-year college or technical school), or equivalent experience.
3-4 years of professional experience working in a manufacturing environment.

Preferred:

Experience in Sales Force
Experience working in the chemical industry
SAP Experience

Additional Information

Compensation:

The compensation range is tied to the market for similarly bench-marked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $20-30 CAD.

Artificial Intelligence (AI) Disclosure:

We do not use Artificial Intelligence (AI) to screen, assess, or select applicants for this position.

Vacancy Status:

This posting is for an existing vacancy.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

Medical, Dental, & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of

this posting. The Company reserves the right to modify this information at any time, subject to

applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will

not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have

a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes

and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Contract type: Standard

Apply About employer

More about this job

Responsibilities

The Administrative Assistant manages end-to-end order fulfillment, acting as a liaison between customers and production teams to ensure timely delivery. They also lead process improvement initiatives and mentor team members to enhance operational efficiency.

Requirements

Candidates must have 3-4 years of professional experience in a manufacturing environment and hold at least an associate degree. Proficiency in order management processes and strong communication skills are essential for this role.

Skills

Order management
Customer service
Process improvement
Cross-functional collaboration
Problem-solving
Data integrity
ERP systems
Communication
Mentoring
Scheduling
Invoicing
Root cause analysis
Attention to detail
Multitasking
Escalation management

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending Account
Health Saving Account
AD&D Insurance
Disability Insurance
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Administrative Assistant
Order Management
Manufacturing
SAP
Salesforce
Chemical Industry
ERP
Customer Service
Process Optimization
Supply Chain
Billing
Invoicing
Root Cause Analysis
Plant Operations
Decarbonization
Environmental Services
Water Technology
Data Integrity
Project Coordination
Escalation Management

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