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Added 11 mins ago
OA
Lot Associate - Surrey Honda
OpenRoad Auto Group
Surrey, BC
- Full-time
…locations) with a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team…
Added 11 mins ago
T
Bilingual (FR/EN) Contact Centre Representative - Canadian Banking, Credit Cards
TD
Montreal, QC
- Full-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 11 mins ago
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Customer Experience Associate
TD
Winnipeg, MB
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 11 mins ago
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Customer Experience Associate
TD
Toronto, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 11 mins ago
BB
Assistant Retail Manager - Mobile
Best Buy Canada
Calgary, AB
- Full-time
You’ll love it here! We are hiring immediately for an assistant retail manager, which we call an assistant store leader. As an assistant retail manager, you will lead and coach a team of…
Added 25 mins ago
R
Business Analyst - Expert
Raise
Toronto, ON
- Full-time
…our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for…
Added 25 mins ago
GO
Fire Ranger 2 - Initial Attack Crew Member
Government of Manitoba
Lac du Bonnet, MB
- Full-time
Wildfire Service, Conservation and Wildfire Services
Added 25 mins ago
BC
Customer Service Representative, Retail Operations
Belron Canada inc
Grand Falls-Windsor, NL
- Full-time
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada…
Added 25 mins ago
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Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
- Full-time
Le groupe Veolia est un leader mondial des services à l’environnement, présent sur les cinq continents et comptant près de 218 000 collaborateurs. Spécialisé dans la gestion de l’eau, de…
Added 25 mins ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued…
Added 25 mins ago
BC
Service Centre Manager - Speedy Glass
Belron Canada inc
Hanover, ON
- Full-time
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada…
Added 26 mins ago
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Store Manager
Claire's
Sudbury, ON · Greater Sudbury, ON
- $25 to $26 CAD / hour
- Full-time
Customer-Centric Approach: You’re passionate about providing exceptional service and creating memorable shopping experiences.
Added 26 mins ago
AI
Class 1 Truck Driver
American Iron & Metal (AIM)
Granby, QC
- Full-time
…Canadian family-owned company that has grown into a global leader in metal recycling. Driven by a commitment to providing exceptional service, AIM Recycling specializes in the recovery and…
Added 26 mins ago
MC
Senior Sales Representative - KYC Solutions
Moody's Corporation
Toronto, ON
- Full-time
…Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action - enabling intelligence that…
Added 26 mins ago
AC
Allstate Sales Agent (Guelph)
Allstate Canada
Guelph, ON
- Full-time
…belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity…
Added 26 mins ago
AC
Application Engineer
Atlas Copco Group
Montreal, QC
- Full-time
…countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the…
Added 26 mins ago
AC
Application Engineer
Atlas Copco Group
Toronto, ON
- Full-time
…countries across the globe! We like to think of ourselves as a Leader in the industry and encourage our employees to think the…
Added 26 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 26 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 26 mins ago
II
Director, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
…Canadian and multinational clients. The Director acts as strategic leader for the project/account team and plays a key role in strengthening broader client…
Added 26 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
You are a natural leader who knows how to motivate a team;
Added 26 mins ago
OD
Admin Assistant / Front Desk Coordinator (Full-Time)
Open Door Media CA
Kingston, ON
- $22 to $23 CAD / hour
- Full-time
Since 1995, SafeStep Building Treatments Inc. has been an innovative leader in basement waterproofing, water control systems, concrete repairs, and concrete raising.
Added 26 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
You are a natural leader who knows how to motivate a team;
Added 26 mins ago
I
Human Resources Generalist
IntouchCX
Winnipeg, MB
- Full-time
About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled…
Added 26 mins ago
B
Human Resources Business Partner
Baycrest
Toronto, ON
- Full-time
Act as the lead customer service agent for Human Resources, receiving issues/complaints and facilitating timely resolution of these issues.

Veolia | North America

Administrative Assistant

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 3-4 years of professional experience working in a manufacturing environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework,

Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts as a critical liaison between customers, production teams, and internal stakeholders to facilitate timely order fulfillment while proactively identifying and resolving potential obstacles. The position requires strong organizational skills to accurately process orders, coordinate with plant operations for scheduling, and manage urgent expediting requests.

As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role encompasses mentoring new team members and spearheading process improvement initiatives to enhance operational efficiency and customer satisfaction. The ideal candidate will demonstrate excellent communication abilities, cross-functional collaboration skills, and a proactive approach to problem-solving in a fast-paced environment.

This role will report directly to the Plant Manager.

Key Characteristics

Proactive Communication Skills: Ability to anticipate issues, maintain consistent dialogue with customers and internal stakeholders, and provide timely updates throughout the order lifecycle to prevent roadblocks and manage expectations.
Cross-Functional Coordination: Strong capability to collaborate effectively across multiple departments (production, planning, sales) to ensure seamless order management from entry to delivery while balancing competing priorities.
Problem-Solving and Escalation Management: Skilled at quickly identifying obstacles, resolving customer concerns, handling urgent requests and escalations with composure, and implementing solutions that satisfy both customer needs and operational constraints.
Leadership and Continuous Improvement Mindset: Demonstrated ability to mentor and develop team members while driving process optimization initiatives that enhance efficiency, accuracy, and customer satisfaction.

Duties & Responsibilities

Process standard, complex, and key account orders accurately and efficiently in the system
Manage order-related issues and coordinate with internal teams to ensure on-time, in-full delivery to customers
Coordinate with plant/production teams to schedule and prioritize orders
Communicate proactively with customers regarding order status and potential issues
Identify and resolve potential roadblocks throughout the order fulfillment process
Collaborate with planning team to expedite urgent customer requests
Respond to customer inquiries via phone and written communication
Handle special customer queries, urgent requests, and escalations with professional and timely communication
Execute project billing activities and ensure accurate invoicing for customer accounts
Conduct root cause analysis to identify process gaps and implement improvements that enhance customer experience
Serve as gatekeeper for customer data integrity by coordinating with relevant departments to maintain accurate information in the ERP system
Contribute to IT projects and system enhancement initiatives to improve operational efficiency
Initiate and manage break-fix requests to resolve system or process issues
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Handle escalations from customers and sales team members
Provide support and assistance to key customer accounts
Train and mentor new team members on processes and procedures
Maintain regular communication with internal stakeholders throughout order lifecycle
Monitor order progress and proactively address delays or complications

Knowledge, Skills & Abilities

High level of attention to detail and documentation
Strong computer, math, and problem-solving skills
Ability to multitask and maintain focus in a fast-paced environment
Ability to work independently and make decisions and recommendations
Possess the verbal and written communication skills to proactively communicate with on-site personnel and remote team and respond to their concerns.
Ability to maintain composure during escalations and communicate complex information clearly.

Qualifications

Education & Experience

Required

Bachelor’s degree, associate degree (two-year college or technical school), or equivalent experience.
3-4 years of professional experience working in a manufacturing environment.

Preferred

Experience in Sales Force
Experience working in the chemical industry
SAP Experience

Compensation

Additional Information

The compensation range is tied to the market for similarly bench-marked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $20-30 CAD.

Artificial Intelligence (AI) Disclosure

We do not use Artificial Intelligence (AI) to screen, assess, or select applicants for this position.

Vacancy Status

This posting is for an existing vacancy.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

Medical, Dental, & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of

this posting. The Company reserves the right to modify this information at any time, subject to

applicable law.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will

not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have

a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes

and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry through delivery, coordinating with production, planning, sales, and other internal teams to support timely fulfillment. Communicate with customers, resolve inquiries and escalations, manage billing and data accuracy, and mentor colleagues while improving order-management processes.

Requirements

Requires a bachelor's degree, associate degree, or equivalent experience, along with 3–4 years of professional experience in a manufacturing environment. Candidates should have strong communication, organizational, computer, math, and problem-solving skills; Salesforce, chemical industry, and SAP experience are preferred.

Skills

Order Management
Customer Service
Cross-Functional Coordination
Proactive Communication
Problem-Solving
Escalation Management
Order Processing
Production Scheduling
Expediting
Project Billing
Invoicing
Root Cause Analysis
Process Improvement
ERP Data Integrity
Team Mentoring
Attention to Detail

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan With Employer Matching
Flexible Spending Account
Health Savings Account
Accidental Death and Dismemberment Insurance
Disability Insurance
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Manufacturing
Water Technology
Environmental Services
Customer Service
Order Processing
Order Fulfillment
Production Scheduling
Expediting
Salesforce
SAP
ERP
Project Billing
Invoicing
Customer Data Integrity
Root Cause Analysis
Process Improvement
System Enhancements
Break-Fix Requests
Cross-Functional Projects
Escalation Management
Key Account Support
Chemical Industry
Customer Communication
Team Training

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