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Lead Field Service Representative
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Veolia | North America

Lead Field Service Representative

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 2+ years’ experience of service/maintenance OR equivalent in an industrial environment
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary:

As a Lead Field Service Representative, you’ll be responsible for both providing operations and maintenance expertise on water treatment systems, and coordinating the daily work and assisting in the mentorship and development of other Field Service Representatives. This mission critical role involves working on a variety of technologies including, media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, electro deionization, and ultrafiltration (UF), as well as working with varied and diverse team members.

Duties & Responsibilities

Carry out mechanical, electrical, and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
Consult with customer management and operations teams with confidence
Mentor and train new FSR’s on site, and coordinate coverage and work for team members in collaboration with the manager. May assist with contractor contact and support
Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements
Conduct maintenance and calibration activities for on site equipment
Review customer plant installations and compare against Water Tech reference drawings (P&IDs, electrical schematics, general arrangement, etc.)
Create and maintain site paperwork and provide customers with detailed technical summaries of work performed, often the first point of contact for customer concerns and troubleshooting
Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
Ensure contract compliance of volume and quality specifications
Provide customers with informal training around operation and maintenance of their system; serve as a reference and point of contact.
Other duties as assigned

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.

Qualifications

Knowledge, Skills & Abilities:

Excellent mechanical know how and problem-solving skills
Time management skills, both for yourself and in organizing the efforts of team members
Demonstrated ability to work independently and remotely with support teams
Good training and mentorship abilities

Required

Education & Experience:

High School Diploma / GED / Home School Certification OR international equivalent
2+ years’ experience of service/maintenance OR equivalent in an industrial environment
Valid Driver’s License

Preferred

Bachelor's or Associate's Degree in Science/Engineering (STEM) or technical certificate in Instrumentation
Experience in coordinating work activities of teams in an industrial setting

Working Conditions

80% Travel requirement across Canada as needed
Must be able to lift, push, and pull up to 50lbs
Work outside will expose you to inclement weather
Work will take place around potentially hazardous chemicals and loud environments

Additional Information

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers. Because our people are our greatest assets, we also offer competitive compensation and benefits.

Compensation

The compensation range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.

We offer...

Opportunity for advancement. A place to build a career!

Training in valuable skills

Opportunity for new challenges. We’re growing!

Strong leadership team!

Artificial Intelligence (AI) Disclosure

We do not use Artificial Intelligence (AI) to screen, assess, or select applicants for this position.

Vacancy Status

This posting is for an existing vacancy.

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Apply About employer

More about this job

Responsibilities

The Lead Field Service Representative provides operations and maintenance expertise for water treatment systems while coordinating daily work and mentoring team members. They act as a primary point of contact for customers, ensuring contract compliance and performing technical troubleshooting and analytical testing.

Requirements

Candidates must have a High School Diploma or equivalent and at least 2 years of service or maintenance experience in an industrial environment. A valid driver's license is required, and the ability to travel 80% of the time is essential.

Skills

Mechanical troubleshooting
Electrical troubleshooting
Water treatment systems
Mentorship
Team coordination
Analytical testing
Equipment maintenance
Calibration
Inventory management
Contract compliance
Technical documentation
Customer relations
Reverse osmosis
Ion exchange
Ultrafiltration
Time management

Benefits

Leadership development
Career advancement opportunities
Competitive compensation

Visa sponsorship

Not detected in the job text

Keywords

Water treatment
Media filtration
Softening
Reverse osmosis
Ion exchange
De-oxygenation
Electro deionization
Ultrafiltration
Mechanical maintenance
Electrical maintenance
Instrumentation
Turbidity
Hardness
Chlorine
PH
CO2
O2
SDI
TOC
P&IDs
Industrial environment
Environmental services
Decarbonization
Depollution
Resource regeneration

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