Field Service Technician
Location: Edmonton, Alberta, Canada / Fort McMurray, Alberta, Canada
Role: Full Time
Work Arrangement: This position is mainly based in Fort McMurray, AB location and requires local and overnight travel to customer sites in the greater region of Alberta.
Flexible work from home days
Must be able to travel to job sites all across Alberta. 3 weeks will be on working on site in Fort Mc and 1 week in other Alberta locations.
Summary:
The technician will perform preventive and emergency maintenance, equipment installation, troubleshooting, and repair activities. The role requires strong problem-solving abilities, technical judgment, customer service skills, and the ability to work independently at customer sites. The position is primarily based in Fort McMurray, Alberta, with regular travel to other customer locations throughout Alberta. The anticipated schedule includes approximately three weeks in Fort McMurray and one week at other Alberta locations. When not working in the field, the technician may have flexible work-from-home days. The selected candidate must also complete comprehensive product and safety training program, which requires travel to the United States.
Key Responsibilities:
1. UPS & Battery Systems Maintenance
- Perform preventive and emergency maintenance on uninterruptible power supply (UPS) systems.
- Service and maintain battery technologies and related electronic-based products.
- Inspect electrical equipment and identify potential operational issues.
- Troubleshoot and diagnose equipment problems.
- Perform repairs and maintenance to ensure reliable equipment operation.
- Support customers operating electrical systems in high-voltage environments.
2. Field Service & Equipment Installation
- Perform onsite and in-house servicing and repair of company products.
- Conduct equipment installation, maintenance, and troubleshooting at customer facilities.
- Complete service assignments across Fort McMurray and other Alberta locations.
- Perform emergency and preventive maintenance on a regional, 24/7 on-call basis.
- Travel to customer locations, including overnight travel when required.
- Maintain service quality and follow applicable safety procedures.
3. Technical Support & Troubleshooting
- Provide technical assistance to customers regarding equipment operation and maintenance.
- Diagnose moderately complex equipment issues using technical judgment and problem-solving skills.
- Identify equipment malfunctions and recommend appropriate corrective actions.
- Serve as the primary customer contact for technical and service-related problems.
- Communicate technical findings, service updates, and maintenance recommendations.
4. Electrical Systems & Technical Knowledge
- Work with UPS systems, batteries, and electronic equipment.
- Apply basic knowledge of UPS rectifiers and inverters.
- Understand electrical distribution systems and related configurations.
- Follow electrical safety requirements when working in high-voltage environments.
- Apply technical training and manufacturer procedures when servicing equipment.
5. Customer Relationship & Service Delivery
- Build professional relationships with customer representatives.
- Respond to customer technical questions and service concerns.
- Demonstrate excellent customer service and communication.
- Manage field service assignments efficiently and independently.
- Maintain accurate service documentation and communicate work progress.
6. Training & Professional Development
- Complete Eaton's comprehensive product and safety training program.
- Travel to the United States for required product and safety training.
- Continuously develop knowledge of UPS systems, battery technologies, and electrical equipment.
- Apply training to field service assignments and customer support activities.
Professional Experience:
- Minimum one year of experience in at least one of the following: Uninterruptible Power Supply (UPS) systems/Battery technologies/Electronics.
- Demonstrated technical troubleshooting and problem-solving ability.
- Ability to perform moderately complex field service assignments.
- Ability to work independently at customer locations.
Preferred Qualifications:
- Proficiency with Microsoft Office Suite.
- Basic understanding of UPS rectifiers and inverters.
- Basic understanding of electrical distribution systems and electrical schemes.
- Experience servicing UPS equipment and industrial battery systems.
- Experience in electrical field service or industrial electronics maintenance.
- Experience providing technical support directly to customers.
Work Authorization & Licensing:
- Must be legally authorized to work in Canada without corporate sponsorship now or in the future.
- Must possess and maintain a valid and unrestricted driver's license.
- Must be willing and able to travel to the United States for product and safety training.
- Must be willing to travel throughout Alberta, including overnight travel.
