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Client Advisor - Greater Toronto Region
RBC
Toronto, ON
Full-time
As we have multiple branch locations across the region, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch…
Client Advisor - Greater Toronto Region
Royal Bank of Canada
Toronto, ON
Full-time
As we have multiple branch locations across the region, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch…
Financial Advisor - Greater Toronto Region
RBC
Aurora, ON · Brampton, ON · Markham, ON · Mississauga, ON · Newmarket, ON · Richmond Hill, ON · Toronto, ON · Vaughan, ON
Full-time
As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple candidates for this position. You will be required to be fully…
Financial Advisor - Greater Toronto Region
Royal Bank of Canada
Markham, ON · Mississauga, ON · Newmarket, ON · Richmond Hill, ON · Toronto, ON · Vaughan, ON · ON · AURORA, Ontario · BRAMPTON, Ontario
Full-time
As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple candidates for this position. You will be required to be fully…
Assistant Insurance Service Advisor - Greater Toronto Area
Scotiabank
Burlington, ON
Takes on Agent of Record for all orphaned policies within the region, which includes being the primary contact for those clients in managing their policies. This may also include doing the…
Advisor, IG Wealth Management, Corporate Channel (Mutual fund licensed) - Greater Montreal Area
IG Wealth Management
Ontario · Ontario, Canada
Full-time
Advisors in the Corporate Channel provide proactive outstanding planning and advice to clients leading with the IG Living Plan. The role provides a unique opportunity for financial planners…
Senior Project Manager – Drinking Water
Jacobs
Toronto, Ontario
$150,000 to $200,000 USD / year
Full-time
Demonstrated experience serving as Project Manager or Project Director for municipal clients such as the City of Toronto, York Region, Peel Region, Durham Region, Halton Region, or other…
Senior Project Manager – Wastewater
Jacobs
Toronto, Ontario
$150,000 to $200,000 USD / year
Full-time
Demonstrated experience serving as Project Manager or Project Director for municipal clients such as the City of Toronto, York Region, Peel Region, Durham Region, Halton Region, or other…
Banking Advisor - Brampton
RBC
Brampton, ON
Full-time
Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of…
Banking Advisor - Brampton
Royal Bank of Canada
ON · BRAMPTON, Ontario
Full-time
Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of…
Transportation Engineer
Dillon Consulting Limited
Vaughan, Ontario
Full-time
In-depth understanding of the Greater Toronto Hamilton Area (GTHA) transportation market and established client relationships.
Transportation Engineer
Dillon Consulting Limited
Toronto, Ontario
Full-time
In-depth understanding of the Greater Toronto Hamilton Area (GTHA) transportation market and established client relationships.
Transportation Engineer
Dillon Consulting Limited
North York, Ontario
Full-time
In-depth understanding of the Greater Toronto Hamilton Area (GTHA) transportation market and established client relationships.
Transportation Engineer
Dillon Consulting Limited
Oakville, Ontario
Full-time
In-depth understanding of the Greater Toronto Hamilton Area (GTHA) transportation market and established client relationships.
Transportation Engineer
Dillon Consulting Limited
Hamilton, Ontario
Full-time
In-depth understanding of the Greater Toronto Hamilton Area (GTHA) transportation market and established client relationships.
Transportation Engineer
Dillon Consulting Limited
Guelph, Ontario
Full-time
In-depth understanding of the Greater Toronto Hamilton Area (GTHA) transportation market and established client relationships.
Transportation Engineer
Dillon Consulting Limited
Kitchener, Ontario
Full-time
In-depth understanding of the Greater Toronto Hamilton Area (GTHA) transportation market and established client relationships.
ERP Sales Specialist – Infor CSI Manufacturing
NOVIPRO
Toronto, Ontario
Full-time
The incumbent plays a key role in identifying and qualifying new opportunities, developing strategic relationships with clients, partners, and consulting firms, and driving pipeline growth…
ERP Sales Specialist – Infor CSI Manufacturing
NOVIPRO
Toronto, Ontario
Full-time
The incumbent plays a key role in identifying and qualifying new opportunities, developing strategic relationships with clients, partners, and consulting firms, and driving pipeline growth…
Account Executive, Strategic, Customer Sales
Clio
Vancouver, BC · Toronto, ON
Full-time
…ecosystem. As an Account Executive, you’ll serve as a strategic advisor to our existing customers, guiding them toward greater efficiency and elevated client service. You’ll drive growth…
Added 1 day ago
Directeur ou Directrice, Ventes régionales (Montréal) | Manager Regional Sales (Montreal)
Fidelity Canada
Montreal, QC
Full-time
Le titulaire du poste est tenu de gérer une équipe de professionnels bilingues qui communiquent directement avec nos clients et nos collègues. Les clients doivent être servis dans la langue…
Manager Regional Sales
Fidelity Canada
Toronto, ON
Full-time
Works with the Regional Vice President and the sales teams to optimize the use and effectiveness of PM access, Due Diligence, conference participation and other events for the region. May…
Senior Underwriter, Management Liability (Vancouver)
Zurich Insurance Company Ltd.
Vancouver, BC
Reporting to the Underwriting Manager, Western Region (Management Liability – Middle Market Accounts), you will be responsible for developing and underwriting a profitable book of business…
Customer Success Manager (CSM)
Veriforce Canada
Toronto, Ontario · Greater Toronto Area, Canada
Full-time
Act as a trusted advisor to clients, providing strategic insights to guide business decisions, product development, and service improvements.
Customer Success Manager (CSM)
Veriforce Canada
Toronto, Ontario
Full-time
Act as a trusted advisor to clients, providing strategic insights to guide business decisions, product development, and service improvements.

Veriforce Canada

Customer Success Manager (CSM)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Customer Success Manager will manage and grow a portfolio of key clients, ensuring their success through personalized support and proactive account management. This role involves developing strong client relationships, monitoring account health, and identifying growth opportunities.

Requirements

Candidates should have 2-5 years of experience in customer relationship management or customer service in a B2B environment. Strong communication skills and a good understanding of compliance and supplier management are preferred.

Experience

2 to 5 years

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

Customer Service
Communication Skills
Analytical Skills
Problem-Solving
Compliance
Supplier Management
Health & Safety
Account Management
Upselling
Cross-Selling
CRM Software
Client Relations
Training
Strategic Insights
Market Analysis

Benefits

Integrated Mental Health & Wellbeing Support
Vacation
Wellness Days & Annual Giving Day
Comprehensive Medical and Dental Coverage

Minimum pay

$75,000

Maximum pay

$90,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Hiring contact

Director, Customer Success

Keywords

Customer Success
B2B
Compliance
Supplier Management
Health & Safety
Account Management
CRM
Client Relations
Upselling
Cross-Selling
Market Analysis
Training
Strategic Insights
Problem-Solving
Communication Skills
Analytical Skills

Original job description

Department: Sales

Employment Type: Permanent

Location: Greater Toronto Area, Canada

Reporting To: Director, Customer Success

Compensation: $75,000 - $90,000 / year

Description

Creating safer workplaces while expanding your commercial impact.

We want to create a better working world by building a global network of responsible buyers and suppliers. Veriforce takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.

We are seeking a passionate and results-driven Customer Success Manager to manage and grow a portfolio of key clients. You will act as the primary point of contact for our customers, ensuring their success through personalized support, proactive account management, and optimized use of our products and services.

In this role, you will combine customer service excellence with strong commercial acumen - identifying growth opportunities, managing contract renewals, proposing upsell solutions, and strengthening client relationships to maximize the commercial value of your portfolio.

This role combines outstanding customer service with strong business insight, offering an opportunity to influence customer success while contributing to revenue growth.

What That Means Day-to-day

Develop and maintain strong, long-lasting relationships with a portfolio of key clients, ensuring satisfaction, loyalty, and account retention.
Act as a trusted advisor to clients, providing strategic insights to guide business decisions, product development, and service improvements.
Monitor industry trends, competitor activity, and market changes to proactively anticipate client needs and recommend tailored solutions.
Proactively manage account health by assessing satisfaction, resolving issues quickly, and optimizing the overall customer experience
Serve as the primary point of contact for assigned accounts, maintaining regular and responsive communication via email, phone, and virtual meetings.
Ensure accurate and thorough record-keeping in the CRM to support reliable reporting and transparent customer interactions.
Collaborate closely with Sales, Product, and Technical teams to resolve escalations and deliver seamless customer support.
Lead customer onboarding, conduct training sessions, and create resources to help clients maximize the value of our products and services.
Identify and leverage upsell and cross-sell opportunities to drive account growth and revenue.
Prepare and present clear reports on account status, product usage, and actionable recommendations for clients and internal stakeholders.
Manage escalations efficiently in line with company SLAs, maintaining client trust and satisfaction.

What You’ll Need To Be Successful

2–5 years of proven experience in customer relationship management or customer service in a B2B environment
Excellent communication skills and the ability to build long-term relationships with clients at various organizational levels
Strong results orientation with solid analytical and problem-solving abilities
Good understanding of compliance, supplier management, or health & safety issues (an asset)
Knowledge or experience with similar platforms (compliance, supplier management, GRC) is a plus

What You’ll Get In Return

Veriforce has a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

>🧠 Integrated mental health & wellbeing support

>🌴 Vacation – starting at 3 weeks

>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

>🩺 Comprehensive medical and dental coverage

> 😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

>🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self To Work.

Veriforce is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What You Can Expect If You Apply

A response to your application within 15 working days
An interview process consisting of:
An initial discovery call with the recruiter
A first stage interview via Microsoft Teams
Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

Compensation: The expected salary range for this role is $75,000 – $90,000 CAD + Variable annually, based on experience, skills, and qualifications.

Role Context: This opportunity is a new role created to support our team’s continued growth and success.

Use of AI in Hiring: We do not use

We’re excited to connect with candidates who share our values and are passionate about making an impact. If this role feels like a good fit, we’d love to hear from you.

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