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Added 4 hours ago
Credit Analyst II
TD
Brampton, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 hours ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
…experiences. This role owns the performance of the ESC , monitoring analyst productivity, response quality, and resolution metrics and drives ongoing improvements that reduce effort,…
Added 4 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 5 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 5 hours ago
XVA FRTB IT Lead Business Analyst
Citi
Mississauga, ON
Full-time
The XVA FRTB IT Lead Business Analyst is a senior technical leadership role responsible for bridging the gap between XVA business stakeholders and technology teams, ensuring clear and…
Added 5 hours ago
Associate, Private Investment Counsel
CIBC
Ottawa, ON
Full-time
Support the IC in the achievement of business development targets resulting in new CPIC clients - Under the direct supervision of the IC, understand the concepts and processes of the sales…
Added 6 hours ago
Accounting Analyst, Reconciliations
Circle K
Laval, QC
Full-time
As part of Alimentation Couche-Tard's Operational Accounting team, the Reconciliation Accounting Analyst will provide accounting support services to the stores under his/her responsibility.
Added 7 hours ago
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 8 hours ago
Data Analyst, Growth Analytics - Entry Level
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The Entry-Level Data Analyst will help measure and improve user acquisition, activation, engagement, and retention, partnering with growth,…
Added 8 hours ago
Senior QE Analyst
Royal Bank of Canada
Halifax, NS
Full-time
Conduct hands-on backend database testing using Oracle Database with SQL query development
Added 9 hours ago
Senior QE Analyst
RBC
Halifax, NS · Bedford, QC
Full-time
Conduct hands-on backend database testing using Oracle Database with SQL query development
Added 10 hours ago
Associate Director, Senior Quality Assurance Tester
Royal Bank of Canada
Montreal, QC
Full-time
Work closely with the development and other stakeholders to lead End to End Testing for eTrading and Pricing program with the Rates desks located across US, Canada, UK and AsiaPac
Added 11 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 11 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 11 hours ago
Senior Business Analyst – Level 3
Enterprise Solutions Inc.
Toronto, ON
Contract
We are seeking a Senior Business Analyst – Level 3 to support the design and delivery of complex digital solutions within a cross-functional Agile team.
Added 11 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 11 hours ago
Senior Information Management Analyst
Resonaite
Ottawa, ON
Contract
Our client in the public sector is seeking a Senior Information Management Analyst to support the continued evolution of its enterprise Information Management (IM) program. The consultant…
Added 12 hours ago
Operations Analyst, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Operations Analyst will turn operational and product data into clear insights, gathering requirements, analyzing business processes, and…
Added 12 hours ago
Business Analyst, Entry Level
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. As an Entry-Level Business Analyst, you will turn operational and product data into clear insights, gather requirements, analyze business…
Added 12 hours ago
Data Analyst, Business Intelligence - Entry Level
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. The Entry-Level Data Analyst will build reliable reporting and business-intelligence systems, helping teams understand company performance…
Added 15 hours ago
Business Analyst
Altimetrik
Mississauga, ON
Full-time
5+ years of experience as a Business Analyst in Banking/Financial Services.
Added 16 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 17 hours ago
Accounting Analyst/Consultant
OERP Canada
Toronto, ON
Full-time
…reconciliation, are perfectly aligned with accounting standards and business goals. As an Accounting Analyst/Consultant, you will translate complex financial requirements into functional…

Verisk

Business Analyst/Product Support

175 Commerce Valley Drive West, Suite 600, Markham, ON, L3T 7P6, Canada

Job type: Full-time
Experience: 2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Turn real user challenges into smarter product solutions. As a Business Analyst & Product Support Specialist on the Verisk Canada product team, you will combine analytical thinking, technical curiosity, and a customer-first mindset to help users succeed while shaping the continued evolution of our products.

In this high-impact hybrid role, you will serve as a trusted connection among end users, clients, business stakeholders, and engineering teams. You will troubleshoot complex product and data issues, translate business needs into clear technical requirements, and use insights from support interactions to influence enhancements and roadmap priorities. This is an ideal opportunity for someone who enjoys solving problems, building strong relationships, working across technical and non-technical teams, and turning customer feedback into meaningful product improvements.

Responsibilities

Business Analysis & Requirements Gathering (50-70%)

Develop and document requirements and use cases for all changes to assigned products including associated test cases, matrices and approaches
Work with other departments to identify business needs and implement change while ensuring that business requirements for successful implementation of initiatives are accurately and thoroughly understood and defined
Create technical requirements documentation and aid in the design of solutions with developers
Liaise with internal and external stakeholders as an integral part of performing their responsibilities
Facilitate and participate in technical discussions with developer resources and data analysts
Understand the benefits and features of assigned product/service lines
Manipulate and work with large, complex data files
Support, and where required, create and update front line user documentation, FAQ’s, manual’s and technical documentation
Understand the benefits and features of an iterative approach to software development (Agile)
Work with stakeholders on strategic research and development of identified product lines
Provide summary reporting to management on their ongoing work, analysis and projects
Support other company projects as required
Participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, daily standups, and retrospectives).
Assist in User Acceptance Testing (UAT) to validate that new features and bug fixes meet specified business requirements.

Product Support & Technical Troubleshooting (30-40%)

Act as a tier 2/3 escalation point for complex technical, functional, and workflow issues reported by users.
Investigate, reproduce, and diagnose product bugs, data discrepancies, and system errors.
Manage support tickets through resolution, maintaining clear and timely communication with users.
Maintain and update internal knowledge bases, user documentation, and FAQ guides.
Provide internal onboarding, training and walk-throughs for new feature rollouts.
Analyze support ticket trends, user feedback, and usage metrics to identify pain points and areas for product improvement.

Qualifications

2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Insurance or financial services experience is a bonus
Customer first attitude
Proven experience writing user stories, acceptance criteria, and process flow diagrams.
Proficiency in business analysis requirements, technical analysis and design requirements
Strong understanding of the software development lifecycle (SDLC), specifically requirements documentation and testing practices. CBAP preferred.
Strong understanding of Service Oriented Architecture (SOA)
Strong understanding of data interchange formats (XML, JSON, etc)
Proficient in database queries for a variety of databases (SQL, Mongo, Postgres, etc)
Comfort with Jira and Confluence for ticketing and documentation
Ability to assist with web service implementations, enhancements and customer support for clients
Ability to build and maintain good relationships with internal and external stakeholders.
Written and oral fluency in English.
Detail, analytical and process oriented.
Ability to prioritize and complete tasks with strong attention to detail and accuracy
Strong analytical problem-solving ability with a keen eye for detail.
Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
Empathy for user experience combined with a structured, data-driven mindset.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

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More about this job

Responsibilities

The role involves gathering business requirements, documenting use cases, and facilitating technical discussions to shape product evolution. Additionally, it requires acting as a tier 2/3 escalation point for complex technical issues and analyzing support trends to drive product improvements.

Requirements

Candidates must have 2+ years of experience in technical product support or business analysis within a software environment. Proficiency in requirements documentation, SDLC, database querying, and strong communication skills are essential for this position.

Skills

Business Analysis
Product Support
Technical Troubleshooting
Requirements Gathering
SQL
Jira
Confluence
Agile
Scrum
User Acceptance Testing
Data Analysis
SaaS
Technical Documentation
Service Oriented Architecture
JSON
XML

Benefits

Health Insurance
Retirement Plan
Disability Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Product Support
SaaS
Agile
Scrum
SQL
Mongo
Postgres
Jira
Confluence
Requirements Gathering
UAT
Technical Documentation
SOA
XML
JSON
Data Analytics
Insurance
Financial Services
SDLC
CBAP
Troubleshooting
User Stories
Process Flow Diagrams
Stakeholder Management

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