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Added 27 mins ago
Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
$60,000 to $75,000 CAD / year
Full-time
…Research (Investment, Operational and Quantitative Due Diligence), Data & Analytics, and Implementation (Middle and Back Office) services. We are committed to non-discretionary advice,…
Added 27 mins ago
Billing Business Analyst
Insight Global
Toronto, ON
$50 to $60 CAD / hour
Contract
5-10 years of experience as a Business Analyst and/or Business Systems Analyst supporting enterprise technology or transformation initiatives.
Added 27 mins ago
Technical Project Manager
LER TechForce
Ottawa, ON · Kanata, ON
Full-time
…initiative sits at the intersection of embedded systems, cloud services, diagnostics, observability, and AI/ML engineering. Do you want to help define the future of AI-enabled diagnostics…
Added 28 mins ago
011 - Service Provider Liaison, Mental Wellness
Métis Nation of Ontario
Atikokan, ON
…improvement opportunities; analyze program information and data; develop evidence-informed solutions; and support consistent program practices across Adult and Child and Youth Mental…
Added 43 mins ago
QC Analyst Lead - Weekend Shift
Bimeda
Cambridge, ON
Full-time
Verifies and processes analytical data for method transfer; writes technical documents such as methods, specifications, SOPs, method validation protocols and reports, and method transfer…
Added 57 mins ago
Senior Business Systems Analyst (BSA) – Infrastructure & Developer Platform
Flow Global Technology
Vancouver, BC
Contract
8+ years as a Business Systems Analyst, Technical Analyst, Platform Product Owner, or similar role, including at least 3 years supporting infrastructure, cloud, or DevOps teams.
Added 58 mins ago
Analyst, Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
The Analyst, Enterprise IT VMO plays a key role in the day-to-day operations of McKesson Technology's Vendor Management Office, providing commercially and operationally informed analytical…
Added 58 mins ago
Sr Analyst, Enterprise IT VMO
McKesson
Mississauga, ON
Full-time
…healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of…
Added 58 mins ago
Analyst/Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Vancouver, BC
Full-time
Previous experience within a corporate environment preferred, ideally within financial services.
Added 58 mins ago
Senior Analyst, Business Operations
WTW
Toronto, ON
$70,000 to $100,000 CAD / year
Full-time
WTW is seeking a Senior Analyst, Business Operations to play a critical role in enabling the effective execution of priorities across the Investments business in North America.
Added 58 mins ago
Labour Relations Analyst (Contract)
LCBO
Toronto, ON
Full-time
…Relations leadership team by conducting a variety of research, data analysis and special projects to support strategic decisions on policy, collective agreement proposals, administration…
Added 1 hour ago
Senior Business Intelligence Analyst
TD
London, ON · Toronto, ON
Full-time
May as a subject matter expert, to provide advisory or consultative services for supported colleagues and/or businesses regarding multi-format data visualization techniques
Added 3 hours ago
Senior Business Analyst, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
Full-time
The Senior Business Analyst (SBA), Clinical Informatics reports to the Executive Director or designate, functions as a member of the management team and is responsible for providing…
Added 3 hours ago
Senior Business Analyst, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
Full-time
The Senior Business Analyst (SBA), Clinical Informatics reports to the Executive Director or designate, functions as a member of the management team and is responsible for providing…
Added 3 hours ago
Senior Business Analyst, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
Full-time
The Senior Business Analyst (SBA), Clinical Informatics reports to the Executive Director or designate, functions as a member of the management team and is responsible for providing…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 5 hours ago
Workday HCM Functional Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
Reporting to the Workday HCM Manager, the Workday HCM Functional Analyst is responsible for supporting, configuring, enhancing, and optimizing Workday Human Capital Management (HCM)…
Added 5 hours ago
Analyst - Controls Assurance & Accounting and Reporting Advisory, Assurance- Co-op/Intern - 2027
Deloitte
Toronto, ON
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 8 hours ago
McMaster (DeGroote School of Business) Recruitment Event - September 28, 2026
TD
Hamilton, ON · Brantford, ON · Toronto, ON · Burlington, ON
Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.…
Added 10 hours ago
RESEARCH ANALYST 3
City of Toronto
Toronto, ON
The Research Analyst 3 will join the Transportation Services Policy, Data & Strategic Initiatives Section to support advancing various programs and projects. This role reports to the…
Added 12 hours ago
Sr Anlst, Procurement
Vale
Canada
Full-time
As the Senior Analyst, Category Procurement, you will execute the procurement of materials, equipment and services at the lowest total cost of ownership (TCO) possible while incorporating…
Added 12 hours ago
Business Analyst - Regulatory Affairs and Delivery Modernization
Real Estate Council of Ontario
Toronto, ON
…Ontario and enhances consumer confidence in the real estate services sector. RECO’s commitment to pursuing trust in every transaction means consumers can navigate the real estate market…
Added 13 hours ago
Financial Analyst
JUMP Math
Toronto, ON
Full-time
Position Summary: The Financial Analyst (Compliance & Inventory) plays a vital hybrid role balancing non-profit governance with the commercial mechanics of a charitable social enterprise…
Added 13 hours ago
Senior HR Systems Analyst
Richardson International
Winnipeg, MB
Full-time
…Richardson, we are committed to enhancing our facilities and services and investing in our people and our…

Verisk

Business Analyst/Product Support

175 Commerce Valley Drive West, Suite 600, Markham, ON, L3T 7P6, Canada

Job type: Full-time
Experience: 2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Turn real user challenges into smarter product solutions. As a Business Analyst & Product Support Specialist on the Verisk Canada product team, you will combine analytical thinking, technical curiosity, and a customer-first mindset to help users succeed while shaping the continued evolution of our products.

In this high-impact hybrid role, you will serve as a trusted connection among end users, clients, business stakeholders, and engineering teams. You will troubleshoot complex product and data issues, translate business needs into clear technical requirements, and use insights from support interactions to influence enhancements and roadmap priorities. This is an ideal opportunity for someone who enjoys solving problems, building strong relationships, working across technical and non-technical teams, and turning customer feedback into meaningful product improvements.

Responsibilities

Business Analysis & Requirements Gathering (50-70%)

Develop and document requirements and use cases for all changes to assigned products including associated test cases, matrices and approaches
Work with other departments to identify business needs and implement change while ensuring that business requirements for successful implementation of initiatives are accurately and thoroughly understood and defined
Create technical requirements documentation and aid in the design of solutions with developers
Liaise with internal and external stakeholders as an integral part of performing their responsibilities
Facilitate and participate in technical discussions with developer resources and data analysts
Understand the benefits and features of assigned product/service lines
Manipulate and work with large, complex data files
Support, and where required, create and update front line user documentation, FAQ’s, manual’s and technical documentation
Understand the benefits and features of an iterative approach to software development (Agile)
Work with stakeholders on strategic research and development of identified product lines
Provide summary reporting to management on their ongoing work, analysis and projects
Support other company projects as required
Participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, daily standups, and retrospectives).
Assist in User Acceptance Testing (UAT) to validate that new features and bug fixes meet specified business requirements.

Product Support & Technical Troubleshooting (30-40%)

Act as a tier 2/3 escalation point for complex technical, functional, and workflow issues reported by users.
Investigate, reproduce, and diagnose product bugs, data discrepancies, and system errors.
Manage support tickets through resolution, maintaining clear and timely communication with users.
Maintain and update internal knowledge bases, user documentation, and FAQ guides.
Provide internal onboarding, training and walk-throughs for new feature rollouts.
Analyze support ticket trends, user feedback, and usage metrics to identify pain points and areas for product improvement.

Qualifications

2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Insurance or financial services experience is a bonus
Customer first attitude
Proven experience writing user stories, acceptance criteria, and process flow diagrams.
Proficiency in business analysis requirements, technical analysis and design requirements
Strong understanding of the software development lifecycle (SDLC), specifically requirements documentation and testing practices. CBAP preferred.
Strong understanding of Service Oriented Architecture (SOA)
Strong understanding of data interchange formats (XML, JSON, etc)
Proficient in database queries for a variety of databases (SQL, Mongo, Postgres, etc)
Comfort with Jira and Confluence for ticketing and documentation
Ability to assist with web service implementations, enhancements and customer support for clients
Ability to build and maintain good relationships with internal and external stakeholders.
Written and oral fluency in English.
Detail, analytical and process oriented.
Ability to prioritize and complete tasks with strong attention to detail and accuracy
Strong analytical problem-solving ability with a keen eye for detail.
Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
Empathy for user experience combined with a structured, data-driven mindset.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

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More about this job

Responsibilities

The role involves gathering business requirements, documenting use cases, and facilitating technical discussions to shape product evolution. Additionally, it requires acting as a tier 2/3 escalation point for complex technical issues and analyzing support trends to drive product improvements.

Requirements

Candidates must have 2+ years of experience in technical product support or business analysis within a software environment. Proficiency in requirements documentation, SDLC, database querying, and strong communication skills are essential for this position.

Skills

Business Analysis
Product Support
Technical Troubleshooting
Requirements Gathering
SQL
Jira
Confluence
Agile
Scrum
User Acceptance Testing
Data Analysis
SaaS
Technical Documentation
Service Oriented Architecture
JSON
XML

Benefits

Health Insurance
Retirement Plan
Disability Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Product Support
SaaS
Agile
Scrum
SQL
Mongo
Postgres
Jira
Confluence
Requirements Gathering
UAT
Technical Documentation
SOA
XML
JSON
Data Analytics
Insurance
Financial Services
SDLC
CBAP
Troubleshooting
User Stories
Process Flow Diagrams
Stakeholder Management

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