Find work in Canada.

324,540 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. We have an ambitious growth strategy that means exceptional…
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. We have an ambitious growth strategy that means exceptional…
Added 8 hours ago
Credit Analyst II
TD
Brampton, ON
Full-time
…environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of…
Added 9 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 9 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 9 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 9 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. We have an ambitious growth strategy that means exceptional…
Added 9 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. We have an ambitious growth strategy that means exceptional…
Added 13 hours ago
Senior QE Analyst
Royal Bank of Canada
Halifax, NS
Full-time
…supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.…
Added 14 hours ago
Senior QE Analyst
RBC
Halifax, NS · Bedford, QC
Full-time
…supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.…
Added 15 hours ago
Associate Director, Senior Quality Assurance Tester
Royal Bank of Canada
Montreal, QC
Full-time
Technical Diploma and 4+ years of Quality Analyst experience with proficiency in QA processes, test deliverables, defining test plans
Added 15 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 15 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 15 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. We have an ambitious growth strategy that means exceptional…
Added 15 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. We have an ambitious growth strategy that means exceptional…
Added 15 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 21 hours ago
Project Business Analyst
doKumentive
Toronto, ON
Full-time
…visibility into their data. The team values collaboration, innovation, and customer-centric problem solving, and is committed to providing tailored solutions and ongoing…
Added 21 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 22 hours ago
Accounting Analyst/Consultant
OERP Canada
Toronto, ON
Full-time
…industries. Join us and be part of a dynamic team dedicated to innovation, excellence, and a "get-it-done"…
Added 23 hours ago
Analyst Intern (Nuclear)
Calian in Space & Technology
Ottawa, ON
Internship
Our Nuclear Analyst Interns will play a key technical role in the performance of various projects within the Calian Nuclear team. These Analysts Interns will support technical projects in…
Added 1 day ago
Senior Business Analyst / Data Analyst (Security Master)
Base Career
Toronto, ON
Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master.

Verisk

Business Analyst/Product Support

175 Commerce Valley Drive West, Suite 600, Markham, ON, L3T 7P6, Canada

Job type: Full-time
Experience: 2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Turn real user challenges into smarter product solutions. As a Business Analyst & Product Support Specialist on the Verisk Canada product team, you will combine analytical thinking, technical curiosity, and a customer-first mindset to help users succeed while shaping the continued evolution of our products.

In this high-impact hybrid role, you will serve as a trusted connection among end users, clients, business stakeholders, and engineering teams. You will troubleshoot complex product and data issues, translate business needs into clear technical requirements, and use insights from support interactions to influence enhancements and roadmap priorities. This is an ideal opportunity for someone who enjoys solving problems, building strong relationships, working across technical and non-technical teams, and turning customer feedback into meaningful product improvements.

Responsibilities

Business Analysis & Requirements Gathering (50-70%)

Develop and document requirements and use cases for all changes to assigned products including associated test cases, matrices and approaches
Work with other departments to identify business needs and implement change while ensuring that business requirements for successful implementation of initiatives are accurately and thoroughly understood and defined
Create technical requirements documentation and aid in the design of solutions with developers
Liaise with internal and external stakeholders as an integral part of performing their responsibilities
Facilitate and participate in technical discussions with developer resources and data analysts
Understand the benefits and features of assigned product/service lines
Manipulate and work with large, complex data files
Support, and where required, create and update front line user documentation, FAQ’s, manual’s and technical documentation
Understand the benefits and features of an iterative approach to software development (Agile)
Work with stakeholders on strategic research and development of identified product lines
Provide summary reporting to management on their ongoing work, analysis and projects
Support other company projects as required
Participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, daily standups, and retrospectives).
Assist in User Acceptance Testing (UAT) to validate that new features and bug fixes meet specified business requirements.

Product Support & Technical Troubleshooting (30-40%)

Act as a tier 2/3 escalation point for complex technical, functional, and workflow issues reported by users.
Investigate, reproduce, and diagnose product bugs, data discrepancies, and system errors.
Manage support tickets through resolution, maintaining clear and timely communication with users.
Maintain and update internal knowledge bases, user documentation, and FAQ guides.
Provide internal onboarding, training and walk-throughs for new feature rollouts.
Analyze support ticket trends, user feedback, and usage metrics to identify pain points and areas for product improvement.

Qualifications

2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Insurance or financial services experience is a bonus
Customer first attitude
Proven experience writing user stories, acceptance criteria, and process flow diagrams.
Proficiency in business analysis requirements, technical analysis and design requirements
Strong understanding of the software development lifecycle (SDLC), specifically requirements documentation and testing practices. CBAP preferred.
Strong understanding of Service Oriented Architecture (SOA)
Strong understanding of data interchange formats (XML, JSON, etc)
Proficient in database queries for a variety of databases (SQL, Mongo, Postgres, etc)
Comfort with Jira and Confluence for ticketing and documentation
Ability to assist with web service implementations, enhancements and customer support for clients
Ability to build and maintain good relationships with internal and external stakeholders.
Written and oral fluency in English.
Detail, analytical and process oriented.
Ability to prioritize and complete tasks with strong attention to detail and accuracy
Strong analytical problem-solving ability with a keen eye for detail.
Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
Empathy for user experience combined with a structured, data-driven mindset.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

Apply About employer

More about this job

Responsibilities

The role involves gathering business requirements, documenting use cases, and facilitating technical discussions to shape product evolution. Additionally, it requires acting as a tier 2/3 escalation point for complex technical issues and analyzing support trends to drive product improvements.

Requirements

Candidates must have 2+ years of experience in technical product support or business analysis within a software environment. Proficiency in requirements documentation, SDLC, database querying, and strong communication skills are essential for this position.

Skills

Business Analysis
Product Support
Technical Troubleshooting
Requirements Gathering
SQL
Jira
Confluence
Agile
Scrum
User Acceptance Testing
Data Analysis
SaaS
Technical Documentation
Service Oriented Architecture
JSON
XML

Benefits

Health Insurance
Retirement Plan
Disability Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Product Support
SaaS
Agile
Scrum
SQL
Mongo
Postgres
Jira
Confluence
Requirements Gathering
UAT
Technical Documentation
SOA
XML
JSON
Data Analytics
Insurance
Financial Services
SDLC
CBAP
Troubleshooting
User Stories
Process Flow Diagrams
Stakeholder Management

Report this job