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Added 1 min ago
ServiceNow developer
ThoughtStorm
Toronto, ON
Contract
ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR)
Added 2 mins ago
011 - Program Specialist, Mental Wellness
Métis Nation of Ontario
ON · Timmins, ON · Sudbury, ON · Hamilton, ON · Barrie, ON · Dryden, ON · Thunder Bay, ON · Chapleau, ON · Kingston, ON · Atikokan, ON · Sault Ste. Marie, ON · Blind River, ON · Peterborough, ON · North Bay, ON · Mattawa, ON · London, ON · Toronto, ON · Fort Frances, ON · Windsor, ON · Ottawa, ON · Brampton, ON · Renfrew, ON · Bancroft, ON · Kitchener, ON · Gravenhurst, ON · Owen Sound, ON · Thorold, ON · Greater Napanee, ON · Midland, ON · Whitby, ON · Geraldton, ON · Haileybury, ON · Kenora, ON · Napanee, ON
The position supports the ongoing development, standardization, implementation, and continuous improvement of Mental Wellness programs by leading and coordinating the development, review,…
Added 30 mins ago
Senior Project Management Consultant
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
…Building. Other responsibilities include the development and implementation of restoration standards, guidelines and initiatives which will be used to authenticate and preserve…
Added 31 mins ago
Applications Specialist
Medavie
St. John's, NL · NL Head Office MHNL St. John's (NL)
Full-time
As an Application Specialist, you will work as part of the Provincial Medical Communications Centre (PMCC) team, with a primary focus on the administration, support, optimization, and…
Added 31 mins ago
Payroll and HCM Implementation Consultant
CMiC
Remote, Canada
Full-time · Remote
The Payroll and HCM Implementation Consultant is a subject matter expert (“SME”) in a unique element of the Human Capital Management application of the CMiC software. This element uses…
Added 1 hour ago
Payroll and HCM Implementation Consultant
CMiC
Toronto, ON
Full-time
The Payroll and HCM Implementation Consultant is a subject matter expert ("SME") in a unique element of the Human Capital Management application of the CMiC software. This element uses…
Added 1 hour ago
011 - Service Provider Liaison, Mental Wellness
Métis Nation of Ontario
Atikokan, ON
The position supports the ongoing development, standardization, implementation, and continuous improvement of Mental Wellness programs by leading and coordinating the development, review,…
Added 1 hour ago
IT & Business Application Support Specialist
Charton Hobbs Group
Montreal, QC
Full-time
We're looking for an IT & Business Application Support Specialist who is curious about how things work, enjoys solving problems and doesn't stop at simply getting a user back up and running.
Added 1 hour ago
Automation specialist
Kent
Fort MacKay, AB
Full-time
Kent is looking for an Automation Specialist to support the Kearl Project in Fort McKay, Alberta. The Automation Specialist plays a critical role in leading the development, planning, and…
Added 3 hours ago
Advisor, Recruitment Services
Provincial Health Services Authority
Vancouver, BC
Full-time
Reporting to the Director, Specialty Recruitment, the Specialist, Recruitment & Retention (RR) provides expert advice and guidance on a variety of recruitment & retention issues for both…
Added 4 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Provide post-implementation support, troubleshooting, and subject matter expertise to ensure successful adoption of implemented solutions.
Added 6 hours ago
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
Full-time
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
Added 10 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Provide post-implementation support, troubleshooting, and subject matter expertise to ensure successful adoption of implemented solutions.
Added 10 hours ago
Intermediate Specialist, Digital Marketing
University of Ottawa
Ottawa, ON · Tabaret Hall
Full-time
Website design and development: Coordinates the development and implementation of websites in accordance with the faculty or service’s strategic marketing and communications plan.…
Added 13 hours ago
Financial Planner, Scotia Financial Planning - Prince George
Scotiabank
Prince George, BC
Full-time
“Please note that Scotiabank offers various investment specialist opportunities. If you are interested in learning more about this role, please review our “Financial Advisor Investment and…
Added 14 hours ago
Building Automation Specialist, Campus Operations
University of Saskatchewan
Saskatoon, SK
The building automation specialist designs, programs, commissions, and supports building automation systems that monitor and control mechanical building systems across the university…
Added 16 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Provide post-implementation support, troubleshooting, and subject matter expertise to ensure successful adoption of implemented solutions.
Added 17 hours ago
Network and Systems Specialist
JENOPTIK AG
Barrie, ON
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
Added 1 day ago
ISO 42001 Consultant – AI Integration Specialist
Mirabilis ai
Montreal, QC
Full-time
We are seeking an ISO 42001 Consultant who is also an AI Integration Specialist. This unique role combines the precision of ISO standards with the dynamic world of AI.
Added 1 day ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
Provide post-implementation support, troubleshooting, and subject matter expertise to ensure successful adoption of implemented solutions.
Added 1 day ago
HACCP & CTPAT/PIP Specialist
Transx Ltd
Calgary, AB · Rosser, MB
Full-time
Work with key stakeholders and service providers on the successful and effective implementation of new software solutions.
Added 1 day ago
Safe School-Substance Use Prevention and Health Promotion
Burnaby School District - SD41
Burnaby, BC
Full-time
…struggling with substance use concerns. The District Safe School Specialist implements and adjusts individualized safety plans for children and youth with at risk behaviours and emerging…
Added 2 days ago
Clinical Sales Specialist(Winnipeg)
H.A.L.O Inc.
Winnipeg, MB
Full-time
As a Clinical Specialist, your role will encompass comprehensive oversight of clinical training, implementation, and adoption services for HALO customers. Reporting directly to the Chief…
Added 2 days ago
Project Specialist - Security Systems (Capital Projects)
Convergint Technologies Ltd
Mississauga, ON
$70,000 to $90,000 CAD / year
Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto, ON location. In…
Added 2 days ago
Configuration Management Specialist
PROVINCIAL AEROSPACE LTD
St. John's, NL · Halifax, NS · Ottawa, ON · Vaughan, ON
Full-time
The Configuration Management Specialist will work closely with the Programs, Engineering, Systems Engineering & Integration, Technical Services, IT, Supply Chain Management, and other…

Verisk

Business Analyst/Product Support

175 Commerce Valley Drive West, Suite 600, Markham, ON, L3T 7P6, Canada

Job type: Full-time
Experience: 2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Posting language: English
Posted: Sep 25, 2026

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Original job description

Turn real user challenges into smarter product solutions. As a Business Analyst & Product Support Specialist on the Verisk Canada product team, you will combine analytical thinking, technical curiosity, and a customer-first mindset to help users succeed while shaping the continued evolution of our products.

In this high-impact hybrid role, you will serve as a trusted connection among end users, clients, business stakeholders, and engineering teams. You will troubleshoot complex product and data issues, translate business needs into clear technical requirements, and use insights from support interactions to influence enhancements and roadmap priorities. This is an ideal opportunity for someone who enjoys solving problems, building strong relationships, working across technical and non-technical teams, and turning customer feedback into meaningful product improvements.

Responsibilities

Business Analysis & Requirements Gathering (50-70%)

Develop and document requirements and use cases for all changes to assigned products including associated test cases, matrices and approaches
Work with other departments to identify business needs and implement change while ensuring that business requirements for successful implementation of initiatives are accurately and thoroughly understood and defined
Create technical requirements documentation and aid in the design of solutions with developers
Liaise with internal and external stakeholders as an integral part of performing their responsibilities
Facilitate and participate in technical discussions with developer resources and data analysts
Understand the benefits and features of assigned product/service lines
Manipulate and work with large, complex data files
Support, and where required, create and update front line user documentation, FAQ’s, manual’s and technical documentation
Understand the benefits and features of an iterative approach to software development (Agile)
Work with stakeholders on strategic research and development of identified product lines
Provide summary reporting to management on their ongoing work, analysis and projects
Support other company projects as required
Participate in Agile/Scrum ceremonies (sprint planning, backlog grooming, daily standups, and retrospectives).
Assist in User Acceptance Testing (UAT) to validate that new features and bug fixes meet specified business requirements.

Product Support & Technical Troubleshooting (30-40%)

Act as a tier 2/3 escalation point for complex technical, functional, and workflow issues reported by users.
Investigate, reproduce, and diagnose product bugs, data discrepancies, and system errors.
Manage support tickets through resolution, maintaining clear and timely communication with users.
Maintain and update internal knowledge bases, user documentation, and FAQ guides.
Provide internal onboarding, training and walk-throughs for new feature rollouts.
Analyze support ticket trends, user feedback, and usage metrics to identify pain points and areas for product improvement.

Qualifications

2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Insurance or financial services experience is a bonus
Customer first attitude
Proven experience writing user stories, acceptance criteria, and process flow diagrams.
Proficiency in business analysis requirements, technical analysis and design requirements
Strong understanding of the software development lifecycle (SDLC), specifically requirements documentation and testing practices. CBAP preferred.
Strong understanding of Service Oriented Architecture (SOA)
Strong understanding of data interchange formats (XML, JSON, etc)
Proficient in database queries for a variety of databases (SQL, Mongo, Postgres, etc)
Comfort with Jira and Confluence for ticketing and documentation
Ability to assist with web service implementations, enhancements and customer support for clients
Ability to build and maintain good relationships with internal and external stakeholders.
Written and oral fluency in English.
Detail, analytical and process oriented.
Ability to prioritize and complete tasks with strong attention to detail and accuracy
Strong analytical problem-solving ability with a keen eye for detail.
Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
Empathy for user experience combined with a structured, data-driven mindset.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property and Restoration Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Verisk Employee Privacy Notice

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More about this job

Responsibilities

The role involves gathering business requirements, documenting use cases, and facilitating technical discussions to shape product evolution. Additionally, it requires acting as a tier 2/3 escalation point for complex technical issues and analyzing support trends to drive product improvements.

Requirements

Candidates must have 2+ years of experience in technical product support or business analysis within a software environment. Proficiency in requirements documentation, SDLC, database querying, and strong communication skills are essential for this position.

Skills

Business Analysis
Product Support
Technical Troubleshooting
Requirements Gathering
SQL
Jira
Confluence
Agile
Scrum
User Acceptance Testing
Data Analysis
SaaS
Technical Documentation
Service Oriented Architecture
JSON
XML

Benefits

Health Insurance
Retirement Plan
Disability Benefits
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Product Support
SaaS
Agile
Scrum
SQL
Mongo
Postgres
Jira
Confluence
Requirements Gathering
UAT
Technical Documentation
SOA
XML
JSON
Data Analytics
Insurance
Financial Services
SDLC
CBAP
Troubleshooting
User Stories
Process Flow Diagrams
Stakeholder Management

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