Clinical Assistant- Bilingual

Company Description Verismo Health Inc. is dedicated to transforming primary healthcare delivery across Ontario through patient-centered services, innovative technology, and strong clinical operations. The organization operates one of the largest and highest-rated networks of primary care and walk-in clinics in the province, with over 90 clinic sites offering family medicine, urgent care, and allied health services. By blending traditional in-person care with digital solutions and AI-enabled workflows, Verismo Health focuses on improving accessibility, efficiency, and health outcomes for diverse communities. Its model is grounded in evidence-based practice, advanced infrastructure, and streamlined clinic systems that enhance provider support and the patient experience at every touchpoint. Verismo Health is recognized as a trusted primary care provider and is committed to building a connected, patient-centered healthcare ecosystem across Ontario.

Role Description The Clinical Assistant – Bilingual role is a full-time, on-site position based in Casselman, ON. This role supports day-to-day clinic operations by assisting healthcare providers with patient intake, history collection, and documentation, including accurate use of medical terminology. The Clinical Assistant greets and prepares patients for visits, updates electronic medical records, and helps coordinate appointments, referrals, and follow-up care. Responsibilities include supporting patient education, answering questions in a clear and respectful manner in both languages, and ensuring a welcoming and efficient clinic environment. The role also involves collaborating with clinical and administrative teams, maintaining confidentiality, and adhering to clinic protocols and safety standards.

Qualifications

• Strong Communication skills, including clear verbal and written communication and the ability to interact respectfully with diverse patients and care teams.
• Proficiency in Medical Terminology and foundational knowledge of Medicine to support accurate documentation and effective provider assistance.
• Demonstrated Patient Care skills, including empathy, professionalism, and the ability to support individuals in a clinical setting.
• Ability to conduct basic Research related to patient information, clinic processes, or best practices as directed by clinical staff.
• Bilingual proficiency (English and French) required for effective communication in the Casselman, ON community.
• Previous experience in a clinical, primary care, or walk-in clinic environment is an asset.
• Familiarity with electronic medical records (EMR) systems and basic computer skills.
• Completion of a medical office assistant, clinical assistant, or related healthcare program, or equivalent experience.
• Strong organizational skills, attention to detail, and ability to work in a fast-paced, team-oriented environment.

Administration & OperationsFront desk coverage:

• Check‑in/out, OHIP/third‑party billing details at intake, appointment scheduling, and payment processing for uninsured services.
• Scan, index, and maintain accurate electronic charts; uphold PHIPA privacy/confidentiality.
• Inventory management: order, receive, and rotate supplies; maintain vaccine logs and cold chain records.
• Participate in continuous quality improvement (CQI), safety huddles, and process optimization.

Qualifications

• Medical Office Assistant diploma or equivalent experience preferred
• Strong communication, documentation, and organizational skills
• Ability to work in a fast-paced clinical environment
• Knowledge of EMRs and clinical workflows is an asset
• Phlebotomy experience is an asset (training may be provided)

What We Offer:

• Full-time, stable employment
• Supportive, multidisciplinary team environment
• Opportunities for professional growth within Verismo Health Inc.
• pay- $18.50-$19/hr