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Added 1 day ago
LC
Regional Pharmacy Director - 15 month contract
Loblaw Companies Limited
Toronto, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 1 day ago
A
Senior Human Resources Consultant
Altis
Toronto, ON
- $90 to $150 CAD / hour
- Contract
Oversee and provide strategic direction to the Senior Compensation Manager, critically reviewing compensation analyses, recommendations, financial models, and proposed program changes.
Added 2 days ago
TH
Search Engine Optimization Analyst (6 month contract)
The Home Depot Canada
Toronto, ON
- Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 2 days ago
CT
Financial Analyst, Corporate Accounting (15 Month Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
Reporting to the Manager, Corporate Accounting Retail, this position provides a unique insight into the results for key retail business units. The Financial Analyst, Retail is an essential…
Added 4 days ago
BI
Senior Patient Experience Manager
Boehringer Ingelheim
Burlington, ON
- Full-time
The Senior Manager, Patient Experience will lead the evolution from traditional patient support to a consumer-led, differentiated Patient Experience in Canada. Using evolving consumer…
Added 5 days ago
E
Senior Project Engineer
eTeam
Montreal, QC
- $82 to $88 CAD / hour
- Contract
We are looking for a Senior Project Engineer – Montreal Delivery to strengthen the Vaudreuil Program’s delivery capacity and support the Engineering Manager in delivering critical studies.
Added 5 days ago
E
Dental/Health Adjudicator - Dental Claims
Equitable
Waterloo, ON
- Full-time
Identify and resolve claim situations in a timely manner, through consultations with a Senior, Manager, or other departments within the Group division
Added 8 days ago
SD
Senior Program Manager (15-month Contract)
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- $120,000 to $154,000 CAD / year
- Full-time
The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic…
Added 9 days ago
TI
Cost Contract Manager
Transportation Investment Corporation
Vancouver, BC
- $83,000 to $114,000 CAD / year
- Temporary
Compiles and provides cost data from monthly payment valuations to Project Controls, Finance and Contract and Commercial to enable analysis, reporting and change valuation.
Added 9 days ago
MD
Director of Grants and Contracts / General Counsel 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Completion of a State leadership development program, such as Emerging Leaders Institute (ELI) or Senior Leadership Institute (SLI)
Added 9 days ago
S
Senior Manager, Commercial Partnerships, Automotive Finance - 15 Month Contract
Scotiabank
Toronto, ON
- Contract
The Senior Relationship Manager (SRM) manages the portfolio of Commercial Captive Manufacturer accounts and as such is responsible for contributing to the profitable growth and quality of…
Added 9 days ago
Senior Manager, Commercial Partnerships, Automotive Finance - 15 Month Contract
Scotiabank
Toronto, ON
The Senior Relationship Manager (SRM) manages the portfolio of Commercial Captive Manufacturer accounts and as such is responsible for contributing to the profitable growth and quality of…
Added 11 days ago
Senior Financial Analyst
Rogers Communications
Toronto, ON
Rogers Communications is currently looking for a Senior Financial Analyst to perform the accounting for and be a subject matter expert on projects relating to wireless equipment and…
Added 11 days ago
K
Program Manager, Data Governance Transformation
Kelly
Toronto, ON
- Contract
Our client is seeking an experienced Program Manager, Data Governance to lead enterprise-wide data governance transformation initiatives. This high-impact role will drive the adoption,…
Added 12 days ago
FC
Project Manager, Construction & Store Development
FIKA Company
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $100,000 CAD / year
- Full-time
We are growing quickly - through new builds, through acquisition, and through a multi-year program to consolidate our banners into a core set. This role exists because that volume has…
Added 12 days ago
Project Manager, Construction and Store Development
Fire & Flower Inc.
ON
…it is the constraint - the person who should be planning the program is on a site with tools in his…
Added 13 days ago
SD
Senior Program Manager (15-month Contract)
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic…
Added 16 days ago
SD
Senior Program Manager (15-month Contract)
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic…
Added 18 days ago
LL
Manager, Finance, Permanent Full-Time
Lac La Biche County
Lac la Biche, AB
- Full-time
We continuously strive to remain an employer of choice by offering a strong health and safety program, competitive pay, amazing benefits, opportunities for professional development, as well…
Added 18 days ago
EK
Manager, Technical Support (15-Month Contract)
Earls Kitchen + Bar
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Contract
Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and…
Added 18 days ago
D
Account Supervisor
DEPT®
Toronto, ON
- $70,000 to $80,000 CAD / year
This is a 12 month fixed term employee contract initially, with a likelihood of extension.
Added 19 days ago
AC
Commercial and Privacy Counsel
Allstate Canada
Toronto, ON
- Full-time
Role Designation: Hybrid, 2x a month & as needed.
Added 23 days ago
Manager, RMHC Marketing (15-month contract role)
McDonald's Corporation
Toronto, ON
The Manager, Brand Marketing is a maternity leave contract role reporting to the Director, Brand Engagement. This role is accountable for leading the planning and execution of national…
Added 23 days ago
Dental/Health Adjudicator - Dental Claims
Equitable
Waterloo, ON
Identify and resolve claim situations in a timely manner, through consultations with a Senior, Manager, or other departments within the Group division
Added 25 days ago
CR
Active Living Manager - 14 month contract
COGIR Real Estate
Burlington, ON
- Full-time
As our next Active Living Manager you are an energetic, vibrant, and creative leader who thrives on assessing residents' needs. You will be responsible for enhancing the quality of life for…

veritree

Director, Customer Success

Vancouver, BC, Canada

$150,000 to $200,000 CAD / year · Contract

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Job details

Pay: $150,000 to $200,000 CAD / year
Job type: Contract
Apply by: Jan 12, 2027
Posting language: English
Posted: Jul 15, 2026

Original job description

About Veritree

veritree is an award-winning climate tech company based in Vancouver. Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground up - elevating the credibility of global restoration projects and unlocking investment in nature. We're on our way to embedding nature into 100,000 businesses and planting one billion verified trees by 2030.

We're evolving from a founder-led sales function into a durable revenue organization. Customer Success has grown from three to seven people in the past year, and it now owns one of the company's most important mandates: proving that we retain and expand the customers we've worked so hard to win.

The role

The Director, Customer Success leads veritree's post-sale relationship with every customer - from go-live through renewal and expansion. You own veritree's core retention-and-growth mandate: retaining and expanding our existing customer base (targeting >100% net revenue retention, or NRR, each half) while building the team, playbooks, systems, and account strategy that make that performance repeatable at scale.

You lead a team of 6 Senior Customer Success Managers and Customer Success Managers, carry the full retention, upsell, cross-sell, and transactional re-sign number for the business, and stay close enough to our largest enterprise partners to step in and run calls when needed. You sit at the centre of the company - working across Sales, Marketing, Product, Forest, Operations, Finance, and People - to translate what customers need into what veritree delivers.

This is a builder's role in a high-growth, and often ambiguous environment. You are equally comfortable coaching a Customer Success Manager through a difficult renewal, presenting an impact review to a Fortune 500 sustainability lead, and designing the account-scoring model and CRM pipeline that run the whole function.

6 Month Key Outcomes (6m KOs)

Team & retention: Evolve and execute on retention strategy (at-risk triggers, save playbook, early-warning process) that delivers H2 NRR at or above 100% with no unplanned attrition among top-65 accounts.
Monetization strategy: Contribute towards successfully building the longer term renewal pricing and contract model - H2 pricing protocol plus a longer-term contract structure - documented, approved, and applied across 100% of H2 renewals.
Account health & expansion: Live, adopted account-health scoring with a special-management protocol for the top 65 accounts, backed by a tracked expansion pipeline with at least one qualified opportunity per 15 targeted accounts
Increase operational Efficiency Through Automation: Shift CS out of delivery/concierge work by installing the right systems and automations for delivery owners and a cross-functional launch checklist, freeing the team to operate at a strategic (not operational) level.
Customer voice & advocacy: A recurring, Marketing-integrated voice-of-customer program that reliably surfaces top accounts for co-marketing at least quarterly.

What you'll own

Retention, expansion & revenue

Own gross and net revenue retention across the existing customer base, targeting 100%+ NRR each half and protecting the multi-million-dollar existing-customer revenue cohort
Carry the team's upsell, cross-sell, and transactional re-sign targets; identify and close expansion opportunities (new project sites, new impact offerings, API and platform features) in partnership with Sales
Support the CS team as needed in renewals end-to-end - CS owns the renewal motion, from initiating conversations well ahead of contract end through negotiating pricing and inflationary increases
Own the customer segmentation and account-health scoring model (contract value × growth potential), refreshed on a regular cadence to sharpen prioritization and surface at-risk and high-potential accounts

Team leadership & enablement

Lead, coach, and grow the Customer Success team of Senior Customer Success Managers and Customer Success Managers; hire to plan, onboard new team members, and build career paths (including promotions and role progression)
Design and own the team's variable compensation and on-target earnings (OTE) structure in partnership with People and Finance, and submit team commission accruals each quarter in collaboration with Operations
Run the team operating rhythm - including a weekly CS sync redesigned around async pulse updates, shared learnings, and live coaching - and set consistent standards for call and email quality, objection handling, and prioritization
Build and maintain the CS knowledge base and enablement library (onboarding guides, playbooks, escalation guidelines) and champion AI and automation tooling to help the team scale

Customer relationships

Stay close to our largest enterprise partners as a senior point of support - ready to step into executive business reviews (EBRs), impact reviews, or key calls, and to travel to customer and project sites when needed
Support the CSMs with quarterly business reviews (QBRs) with the top revenue-generating customers, driving measurable relationship and account-health scores if needed
Deliver value early - ensure enterprise and high-potential partners see fulfillment and impact within their first months, supported by project storytelling and impact reporting
Serve as the escalation point for at-risk accounts, churn signals, and SLA risks, and determine when to escalate to executive leadership

Systems, process & cross-functional leadership

Own the Customer Success pipeline and dashboard in the CRM (HubSpot); partner with Revenue Operations to keep account ownership, health, and forecasting accurate and reportable
Build and standardize CS playbooks - onboarding, business reviews (EBRs/QBRs), at-risk and low-engagement accounts, high-growth accounts - plus templates for success plans, business reviews, impact reports, and internal response/follow-up SLAs
Continue to build upon efficiencies within the CS team and inter-departmentally in order to scale team processes
Produce a quarterly cross-functional scorecard and voice-of-customer memo for the organization: what customers needed, what we delivered, where we fell short, what we learned, and what's changing next quarter
Represent the customer across the business - feeding insights to Product (roadmap, platform engagement), Marketing (case studies, co-marketing, events such as Climate Week), Field Operations (fulfillment and timing), and Sales (handoffs and expansion)

Requirements

What you bring

10+ years in Customer Success, account management, or a related B2B customer-facing function, including 5+ years leading and developing a Customer Success team
A demonstrated track record owning retention, net revenue retention, and expansion targets - and building the segmentation, playbooks, and metrics that deliver them
Experience managing executive-level relationships at enterprise accounts, with confident, polished communication over email, video, and in person
Strong commercial instincts: comfortable leading renewal negotiations, pricing conversations, and upsell/cross-sell strategy
Fluency with CRM, AI, and CS tooling - HubSpot strongly preferred - plus comfort standing up dashboards, pipelines, and process from scratch. SaaS experience is a strong asset
Experience in a high-growth, fast-changing environment; you thrive with ambiguity, prioritize ruthlessly, and build the process where none exists
Based in or able to work core hours in the PST time zone, and willing to travel to customer sites, planting sites, and the Vancouver office as required

Who you are

Mission-driven - genuinely energized by restoration, verification, and helping businesses do impact the right way
A relationship-builder first, who turns satisfied customers into advocates while still holding the commercial line
A people leader who coaches, gives clear feedback, and creates room for the team to grow
Data-informed and detail-oriented, blending judgment with the numbers to make good calls
Clear, direct, and calm under pressure - tech-forward and credible, never cliché

Why this role

You'll lead the function that proves veritree's flywheel works - turning hard-won customers into durable, growing, reference-able partnerships. You'll shape how a category-defining climate tech company retains and grows its base, with the autonomy to build the team and systems behind it, and the mandate to do work that measurably helps restore the planet.

Benefits

Benefits & Compensation Overview

At veritree, we recognize that compensation and performance development are key to attracting and retaining top talent. Our approach is grounded in fairness, transparency, and creating opportunities for growth as both our people and business scale.

Some highlights you can expect include:

Competitive salary with a performance-driven framework that ensures fair and consistent compensation reviews, tied to individual impact and business growth
Extended health, dental, and vision benefits
Additional Health Spending Account (HSA) / Lifestyle Spending Account (LSA) to support your well-being and lifestyle interests
A variety of time-off programs, including vacation, personal days, and a 4-week remote work program each year
Employee discount with tentree, our sister company
A flexible, hybrid work environment designed for collaboration and focus-driven impact

veritree ensures that compensation is reviewed fairly and consistently, with opportunities for salary progression tied to sustained performance. As such, the salary range for this role is $150,000 to $200,000 CAD/year with a 30-35% variable bonus.

This range is positioned around the 50th-75th percentile of market data we've collected, reflecting our commitment to competitive pay. Final offer amounts are based on individual experience and skillset of the candidate demonstrated during the recruitment process.

We reserve the >75th percentile of our salary ranges for internal employees who demonstrate sustained high performance and impact at veritree.

veritree is an equal opportunity employer. We are committed to building a team that represents diverse backgrounds, perspectives, and skills. All employment decisions are made on the basis of qualifications, merit, and business needs.

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More about this job

Responsibilities

The Director of Customer Success leads the post-sale relationship with customers, focusing on retention and expansion. This role involves building strategies, systems, and a team to ensure high net revenue retention and customer satisfaction.

Requirements

Candidates should have over 10 years of experience in Customer Success or related fields, with at least 5 years in a leadership role. A proven track record in managing retention and expansion targets, along with strong communication and negotiation skills, is essential.

Skills

Customer Success
Account Management
Retention Strategy
Upsell Strategy
Cross-Sell Strategy
CRM
Team Leadership
Coaching
Communication
Negotiation
Data Analysis
Process Improvement
SaaS
Automation
Relationship Building
Impact Reporting

Benefits

Health Insurance
Dental Benefits
Vision Benefits
Health Spending Account
Lifestyle Spending Account
Vacation
Personal Days
Remote Work Program
Employee Discount

Visa sponsorship

Not detected in the job text

Keywords

Climate Tech
Customer Success
Retention
Net Revenue Retention
Upsell
Cross-Sell
CRM
HubSpot
SaaS
Team Leadership
Impact Reporting
Automation
Process Improvement
Account Management
Data Analysis
Negotiation
Coaching
Communication
Relationship Building
High-Growth Environment
Enterprise Accounts
Business Reviews
Voice of Customer
Market Data
Performance Development
Health Benefits
Flexible Work Environment
Vancouver
Remote Work
Hybrid Work

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