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Added 3 mins ago
B
Community Residential Manager
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- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 3 mins ago
AM
Clinic Manager
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- Full-time
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Added 17 mins ago
SC
Sales Associate
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AB · Red Deer County, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 33 mins ago
TC
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- $90,000 to $110,000 CAD / year
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Added 33 mins ago
W
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Added 33 mins ago
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Added 33 mins ago
TA
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Added 48 mins ago
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Added 48 mins ago
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Added 48 mins ago
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Added 1 hour ago
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- $80,000 to $120,000 CAD / year
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
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Added 2 hours ago
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(CAN) Directs Store Delivery Associate
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…timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play an important role in driving customer…

Veronica Beard

Sales Supervisor (Keyholder) | Toronto

ON, Canada

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Job details

Experience: 1+ years of retail sales experience in a high-touch, client focused environment
Posting language: English
Posted: Oct 22, 2026

Original job description

SALES SUPERVISOR (KEYHOLDER)

ABOUT THE ROLE

The Sales Supervisor (Keyholder) is an hourly, commission-eligible sales-floor leader who delivers exceptional client experiences while helping the store achieve its sales goals. You will spend the majority of your time working directly with clients - styling, selling, building relationships, and creating the high-touch experience Veronica Beard is known for.

As a leader on the floor, you will set the pace, mentor Sales Associates, and help create an energized and collaborative selling environment. You will also support the Store Management team with opening and closing responsibilities and serve as Manager-on-Duty when the Store Manager or Assistant Manager is not present.

In addition to your hourly base pay, you will earn up to 3% commission on individual sales, with the opportunity to earn up to 4% based on the store’s achievement of its sales goals. Commission is subject to the applicable commission plan.

WHAT YOU’LL DO

DRIVE SALES AND CLIENT EXPERIENCE

Deliver personalized service and styling that reflects the Veronica Beard experience
Take ownership of individual sales goals by converting in-store traffic and proactively generating business, contributing to the store’s overall performance
Build, maintain and engage an active client book through consistent outreach, thoughtful follow-up, community engagement, and in-store events to drive new and repeat business
Develop expert knowledge of our collections, fit, product stories, and styling to drive individual and store sales
Stay curious and current on fashion trends, helping clients build thoughtfully styled wardrobes that reflect their individual style.

LEAD THE SALES FLOOR

Maintain an active leadership presence, lead by example and help move the business forward
Communicate daily priorities, organize floor coverage, and lead team touch-bases
Mentor Sales Associates through team selling and thoughtful, in-the-moment coaching on selling, styling, and clienteling
Recognize strong performance and share relevant feedback with Store Management
Help create an inclusive, collaborative, and results-driven environment where different perspectives are valued

UPHOLD OUR VISUAL AND BRAND STANDARDS

Represent the fashion, style, and service standards of Veronica Beard with authenticity and passion
Support execution of floor sets and visual updates in partnership with Store Management
Ensure merchandise, fixtures, and displays reflect current visual direction
Maintain a clean, organized, and client-ready store environment
Communicate product, inventory, and visual opportunities to Store Management

SUPPORT STORE OPERATIONS

Serve as Manager-on-Duty based on scheduling, in partnership with store leadership
Open and close the store and follow all key-control, cash-handling, and security procedures
Take initiative in supporting inventory management, loss prevention, and daily operational priorities
Help protect company assets and maintain accuracy across cash and inventory processes
Follow and respectfully reinforce company policies and procedures

WHO YOU ARE

1+ years of retail sales experience in a high-touch, client focused environment
Previous keyholder, senior sales, or retail leadership experience preferred
Experience in luxury or contemporary fashion with a strong foundation in styling, and clienteling, is preferred
Passionate about selling, fashion, styling, and building lasting client relationships
Strong knowledge of current fashion trends and the ability to create complete looks
Demonstrated ability to take ownership and achieve individual sales goals
Confident leading, mentoring, and supporting others with authenticity and respect
Strong communication, judgment, and problem-solving skills
Collaborative, self-aware, and open to feedback and different perspectives
Ability to work a flexible schedule, including evenings, weekends, holidays, and opening or closing shifts

PHYSICAL DEMANDS

Ability to operate a computer and cash register
Ability to stand, walk, bend, squat, twist, and climb ladders measuring 6–12 feet
Ability to grasp, push, lift, and/or carry items weighing up to 25lbs

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from various perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state, or local protected class.

At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

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More about this job

Responsibilities

Deliver personalized styling and sales service, build client relationships, and contribute to individual and store sales goals. Lead and coach the sales floor, uphold visual and brand standards, and support store operations, including opening, closing, and Manager-on-Duty duties.

Requirements

At least one year of retail sales experience in a high-touch, client-focused environment is required; keyholder, senior sales, or retail leadership experience is preferred. Luxury or contemporary fashion experience, styling and clienteling skills, sales ownership, leadership ability, strong communication and judgment, and schedule flexibility are preferred or expected.

Skills

Retail Sales
Client Experience
Styling
Clienteling
Sales Goal Achievement
Client Relationship Building
Fashion Trend Knowledge
Sales Floor Leadership
Team Mentoring
Visual Merchandising
Inventory Management
Loss Prevention
Cash Handling
Store Operations
Communication
Problem-Solving

Visa sponsorship

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Keywords

Retail Sales
Luxury Fashion
Contemporary Fashion
Client Experience
Personal Styling
Clienteling
Client Book
Sales Goals
Commission
Sales Floor Leadership
Team Selling
Coaching
Visual Merchandising
Floor Sets
Inventory Management
Loss Prevention
Cash Handling
Key Control
Store Opening And Closing
Manager-On-Duty
Fashion Trends
Community Engagement
In-Store Events
Brand Standards
Customer Relationships

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