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Added 12 mins ago
Head of Communications
PSA Halifax
Halifax, NS
Full-time
Develop communication approaches that support organizational integration, cultural alignment, and employee engagement across PSA Halifax’s operations and worksites.
Added 12 mins ago
Aesthetic Clinic/Medspa Manager - OTE 100K
BoomerangFX
Mississauga, ON
$65,000 to $75,000 USD / year
Full-time
As a Product Specialist/Clinic Operations Manager. We are seeking a proven clinic operations leader with direct experience managing multi-provider practices, owning EMR workflows, patient…
Added 12 mins ago
Spécialiste marketing sénior/Senior Marketing Specialist
FOODAROM
Longueuil, QC
Full-time
…and ahead of the curve. We're looking for a Senior Marketing Specialist to join our team in St-Hubert and to bring that same mindset to our…
Added 12 mins ago
Clinical Supply Chain Specialist
Experis Canada
Mississauga, ON
Contract
WE'RE HIRING: Clinical Supply Chain Distribution Specialist
Added 13 mins ago
Client Service Specialist, Commercial Banking - Vancouver, BC
Scotiabank
Vancouver, BC
The Client Service Specialist (CSS) provides Relationship Managers with the support needed to seamlessly service new and existing clients across Commercial Banking Distribution. Acting as a…
Added 13 mins ago
Operations Analyst/Specialist
Mattamy Homes
Canada
Full-time
3+ years of experience in administration, operations, reporting or analytical support role within a fast-paced environment.
Added 28 mins ago
Training & Development Specialist
Regional Municipality of Peel
Brampton, ON
Other
Demonstrates awareness of Human Services divisional operations to assist in identifying performance trends and issues, as well as recommending process and policy changes.
Added 28 mins ago
Specialist, Carrier Procurement
Titanium Transportation Group Inc.
Bolton, ON
Full-time
The Carrier Procurement Specialist is committed to achieving optimal levels of service engagement between our Carrier Partners and Titanium Sales Staff. This role is responsible for…
Added 28 mins ago
MSP Sales Specialist, Workspace Security
Check Point Software Technologies
Toronto, ON
Full-time
As an MSP Sales Specialist, you will be responsible for accelerating the growth of Check Point’s Workspace Security business through our Managed Service Provider (MSP) and Managed Security…
Added 28 mins ago
Senior Product Manager - Commercial & Contract Management, Construction & Engineering
IFS
Ottawa, ON
Full-time
Added 42 mins ago
Radiopharmacy Specialist II - Quality Assurance Associate
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Temporary
As a Radiopharmacy Specialist II, you will be responsible for the day-to-day coordination of an assigned area and/or quality control functions for the department. You will work to…
Added 42 mins ago
Specialist Auditor
Vale Base Metals
Toronto, ON
Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 42 mins ago
Bilingual Managed Account Program (MAP) Support Specialist
Aviso
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
We're looking to fill an opening for a Bilingual Managed Account Program (MAP) Support Specialist to join our Operations team.
Added 42 mins ago
Administrative Support IV
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…performs ad hoc administrative duties assigned by the Recruitment Specialist or Department of Medicine management as…
Added 1 hour ago
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Levis, QC
Full-time
The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment. This position…
Added 1 hour ago
Senior Systems Specialist
Tenom Technologies Inc
Toronto, ON
Full-time
…across Canada. We're in an exciting growth phase - scaling our operations, maturing our processes, and expanding our reach, all while staying focused on the long-term value we bring to our…
Added 1 hour ago
Audio-Visual and IT Services Specialist
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
Full-time
Reporting to the Team Lead, Service Desk, the Audio-Visual & IT Services Specialist is responsible for delivering a high-quality client experience through the operation, support, and…
Added 1 hour ago
Contribution & Employer Support Specialist - Office & Admin Specialist Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Contribution & Employer Support Specialist
Added 1 hour ago
WHS Specialist
Amazon
Ottawa, ON
Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 2 hours ago
Specialist Business Intelligence Performance Measurement and Reporting
Provincial Health Services Authority
Vancouver, BC
Full-time
The Specialist provides input to the overall goals, objectives and operations of the department by providing feedback and recommendations to the Consultant, specifically with respect to…
Added 2 hours ago
Accounts Receivable Specialist
RECRUITMENT PARTNERS INC.
Calgary, AB
Full-time
Our client in a growing construction and manufacturing organization is seeking an Accounts Receivable Specialist to support a high-volume transactional accounting environment. This role is…
Added 2 hours ago
M.L.T. Charge - Quality
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Kawartha Lakes, ON · Lindsay, ON
Full-time
Provides oversight to Laboratory Technicians for day-to-day operations.
Added 2 hours ago
Clinical Informatics Specialist, Radiation Therapist P2BI
Provincial Health Services Authority
Vancouver, BC
Full-time
Job Title:CLINICAL INFORMATICS SPECIALIST, RADIATION THERAPIST P2BIRequisition #:204583Job Location:Canada-British Columbia-VancouverDepartment:Clinical Informatics - BCCJob Type:Temporary,…
Added 2 hours ago
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Prince George, BC
Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 2 hours ago
Managing Partner
Antal International
Canada
Full-time
Utilize smart tools, including AI-driven solutions, for seamless operations.

Versapay

Senior Technical Support Specialist

Canada

Job type: Full-time
Experience: 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
Posting language: English
Posted: Sep 21, 2026

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Original job description

About Versapay 🚀

Versapay turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum - giving finance leaders the clarity and control they need to drive business forward.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!

Overview Of Role

We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.

Qualifications

3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
Experience with one or more ERP platforms, such as:

NetSuite
Sage Intacct
Microsoft Dynamics 365 Business Central
Microsoft Dynamics Finance & Operations
Acumatica
SAP Business One
Other enterprise ERP solutions

Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
Strong understanding of accounting principles and core ERP business processes,

Including

Order-to-Cash (O2C)
Procure-to-Pay (P2P)
Record-to-Report (R2R)
Accounts Receivable
General Ledger
Financial Reporting

Demonstrated ability to troubleshoot complex ERP issues and provide customer- focused solutions.
Experience supporting ERP customers in a technical support or customer care environment.
Strong analytical, problem-solving, and critical thinking skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems.
ERP certifications are highly desirable.

Preferred Qualifications

Experience supporting payment integrations, APIs, middleware, or financial technology (FinTech) solutions.
Familiarity with ERP workflows, automation, reporting, and customization tools.
Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts.
Understanding of ERP customization frameworks (e.g., SuiteScript, Power Platform, Business Central extensions, Sage customization tools, etc.).
Strong organizational skills with exceptional attention to detail.
Customer-first mindset with a proactive approach to problem-solving.
Experience mentoring teammates or serving as a subject matter expert.

Success Metrics

Success In This Role Will Be Measured By

Customer Satisfaction (CSAT)
SLA compliance and response times
Time to First Contact (TFC)
Time to Resolution (TTR)
Quality and accuracy of case resolutions
Effective case ownership and escalation management
Customer feedback and relationship building
Contribution to knowledge base articles and process improvements
Collaboration and support across cross-functional teams

Why Join Us?

Work alongside talented professionals supporting enterprise ERP solutions.
Solve complex technical and business challenges that make a meaningful impact on customers.
Collaborate with Product and Engineering teams to influence product improvements.
Opportunities for professional development and career growth.
Be part of a customer-focused team committed to delivering exceptional service and continuous innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Provide advanced functional and technical support for customers using ERP integrations and troubleshoot complex payment processing and accounting issues. Collaborate with Product, Engineering, and Customer Success teams to deliver high-quality customer experiences and contribute to process improvements.

Requirements

Requires at least 3 years of hands-on experience with ERP systems and a bachelor's degree in a relevant field like Accounting or Information Systems. Candidates must possess strong analytical skills and a solid understanding of core ERP business processes such as Order-to-Cash.

Skills

ERP systems
Technical support
Accounting principles
NetSuite
Sage Intacct
Microsoft Dynamics
Troubleshooting
Customer service
API integration
SQL
Order-to-cash
Financial reporting
Data synchronization
Problem-solving
Communication skills
Ticketing systems

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

ERP
NetSuite
Sage Intacct
Microsoft Dynamics
Technical Support
Accounting
Order-to-Cash
Procure-to-Pay
Record-to-Report
Accounts Receivable
General Ledger
Financial Reporting
SQL
REST API
SOAP API
FinTech
Salesforce
Zendesk
Jira
SuiteScript
Power Platform
Automation
Integration
Customer Care
Middleware
Data Synchronization
Business Central
ERP Customization
SLA
CSAT

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