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Added 14 mins ago
Security Analyst II
CI Financial
Toronto, ON
Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 28 mins ago
Quality Technician (Contract)
Husky Technologies
Bolton, ON
Full-time
Reporting to the Andon Clinic Team Leader, the Quality Clinic Specialist is responsible with the investigation of all issues reported from the factory and from the field by Service…
Added 28 mins ago
Procurement Specialist
Texcan
Surrey, BC
Full-time
The Procurement Specialist partners closely with Sales and suppliers to support quoting, sourcing, and procurement for non-stock items, project bids, and urgent customer requests. This role…
Added 28 mins ago
Procurement Specialist
Carlsberg Group
Kitchener, ON
$70,000 to $75,000 CAD / year
Full-time
We are seeking a well-rounded and results-driven Procurement Specialist with experience across both marketing procurement and indirect categories, including MRO (Maintenance, Repair &…
Added 43 mins ago
Talent Acquisition Sourcer
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Screen technical candidates against a structured rubric, telling a backend specialist from a generalist rather than matching keywords.
Added 43 mins ago
Advanced Applications Blow Molding Specialist
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Added 43 mins ago
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The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
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ERP Business Analyst
Husky Technologies
Bolton, ON
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Added 57 mins ago
C-GE-470 - Spécialiste d’intégration Défense et sécurité-EN
CAE
Montreal, QC
Full-time
C-GE-470 - Integration Specialist Defense & Security
Added 57 mins ago
Senior Security Specialist
CI Financial
Toronto, ON
Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 57 mins ago
SAP Specialist
Raas Infotek
AB · Edmonton, AB
Contract
Diploma or degree in computing science, computer engineering, or management information systems.
Added 57 mins ago
Senior Software & Hardware Engineering Specialist – Aerospace
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Role: Senior Software & Hardware Engineering Specialist – Aerospace
Added 59 mins ago
Enterprise NAS & Object Storage Specialist
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Added 1 hour ago
Talent Acquisition Specialist
YuJa
Toronto, ON · North York, ON
$50,000 to $55,000 CAD / year
Full-time
Starting with the most urgent hiring needs across Sales and Engineering you will work closely with leadership to deliver a seamless, high-quality candidate and employee experience. This…
Added 1 hour ago
Customer Support Specialist
Hitachi
Montreal, QC
Full-time
For certain roles - particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions -…
Added 1 hour ago
Specialist, Space Planning
Canadian Blood Services
Saint John, NB · Brampton, ON · St. John's, NL · Dartmouth, NS · Edmonton, AB · Calgary, AB · Winnipeg, MB · Vancouver, BC · Toronto, ON · Ottawa, ON
As a Specialist, Space Planning, you will support workplace planning, space allocation and office changes across multiple locations. You will combine accurate space data, practical planning…
Added 2 hours ago
Staff DevSecOps Specialist
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Montreal, QC
Contribute to defining the multi-year technical roadmap for security engineering at AlayaCare, and personally build its most difficult components: the security tooling, services, and…
Added 2 hours ago
Tooling SME, Product Delivery & Transformation
TD
Toronto, ON
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The Product Delivery & Transformation team within TDS Data, Delivery & Integration (DDI) is responsible for advancing delivery excellence across TD Securities by establishing modern…
Added 2 hours ago
Simulation Specialist
Durham College
Oshawa, ON
trades, science and technology, health care, engineering, social and community
Added 2 hours ago
C-GE-470 - Spécialiste d’intégration Défense et sécurité
CAE
Montreal, QC
Full-time
C-GE-470 - Integration Specialist Defense & Security
Added 2 hours ago
Senior Technical Support Specialist
Versapay
Canada
Full-time
We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using…
Added 2 hours ago
Interoperability Specialist
Insight Global
Longueuil, QC
$27.5 to $40 CAD / hour
Contract
The successful candidate will evaluate how engineering models, PMI, manufacturing data, inspection processes, and quality requirements can be integrated and leveraged across multiple…
Added 2 hours ago
Package Specialist - SAP HANA Analytics
IBM
Bedford, NS
$79,800 to $125,400 CAD / year
Full-time
As a Package Specialist: SAP BW HANA Analytics, you will develop and support analytical applications built using SAP BW/BWonHANA/BW4HANA/SAP Datasphere. This role requires skills in data…
Added 2 hours ago
Security Specialist - IAM
Intact FC
Montreal, QC · Saint-Hyacinthe, QC
Full-time
Join Partner Solutions (PSI) as a Specialist Security Advisor – Identity and Access Management (IAM). In this role, you will act as PSI’s go-to IAM subject-matter expert (strategy and…
Added 2 hours ago
Senior Buyer
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Barrie, Ontario
…sources of supply. Assist with keeping the potential supplier data base current and in identifying and qualifying additional suppliers. Perform commercial evaluations of potential suppliers…

Versapay

Senior Technical Support Specialist

Canada

Job type: Full-time
Experience: 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
Posting language: English
Posted: Sep 21, 2026

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Original job description

About Versapay 🚀

Versapay turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum - giving finance leaders the clarity and control they need to drive business forward.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!

Overview Of Role

We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.

Qualifications

3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
Experience with one or more ERP platforms, such as:

NetSuite
Sage Intacct
Microsoft Dynamics 365 Business Central
Microsoft Dynamics Finance & Operations
Acumatica
SAP Business One
Other enterprise ERP solutions

Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
Strong understanding of accounting principles and core ERP business processes,

Including

Order-to-Cash (O2C)
Procure-to-Pay (P2P)
Record-to-Report (R2R)
Accounts Receivable
General Ledger
Financial Reporting

Demonstrated ability to troubleshoot complex ERP issues and provide customer- focused solutions.
Experience supporting ERP customers in a technical support or customer care environment.
Strong analytical, problem-solving, and critical thinking skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems.
ERP certifications are highly desirable.

Preferred Qualifications

Experience supporting payment integrations, APIs, middleware, or financial technology (FinTech) solutions.
Familiarity with ERP workflows, automation, reporting, and customization tools.
Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts.
Understanding of ERP customization frameworks (e.g., SuiteScript, Power Platform, Business Central extensions, Sage customization tools, etc.).
Strong organizational skills with exceptional attention to detail.
Customer-first mindset with a proactive approach to problem-solving.
Experience mentoring teammates or serving as a subject matter expert.

Success Metrics

Success In This Role Will Be Measured By

Customer Satisfaction (CSAT)
SLA compliance and response times
Time to First Contact (TFC)
Time to Resolution (TTR)
Quality and accuracy of case resolutions
Effective case ownership and escalation management
Customer feedback and relationship building
Contribution to knowledge base articles and process improvements
Collaboration and support across cross-functional teams

Why Join Us?

Work alongside talented professionals supporting enterprise ERP solutions.
Solve complex technical and business challenges that make a meaningful impact on customers.
Collaborate with Product and Engineering teams to influence product improvements.
Opportunities for professional development and career growth.
Be part of a customer-focused team committed to delivering exceptional service and continuous innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Provide advanced functional and technical support for customers using ERP integrations and troubleshoot complex payment processing and accounting issues. Collaborate with Product, Engineering, and Customer Success teams to deliver high-quality customer experiences and contribute to process improvements.

Requirements

Requires at least 3 years of hands-on experience with ERP systems and a bachelor's degree in a relevant field like Accounting or Information Systems. Candidates must possess strong analytical skills and a solid understanding of core ERP business processes such as Order-to-Cash.

Skills

ERP systems
Technical support
Accounting principles
NetSuite
Sage Intacct
Microsoft Dynamics
Troubleshooting
Customer service
API integration
SQL
Order-to-cash
Financial reporting
Data synchronization
Problem-solving
Communication skills
Ticketing systems

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

ERP
NetSuite
Sage Intacct
Microsoft Dynamics
Technical Support
Accounting
Order-to-Cash
Procure-to-Pay
Record-to-Report
Accounts Receivable
General Ledger
Financial Reporting
SQL
REST API
SOAP API
FinTech
Salesforce
Zendesk
Jira
SuiteScript
Power Platform
Automation
Integration
Customer Care
Middleware
Data Synchronization
Business Central
ERP Customization
SLA
CSAT

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