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Added 29 mins ago
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Salesforce Partner Canada
Toronto, ON
Full-time
Salesforce is hiring Forward Deployed Engineers - experienced Technical Builders who design, build, and deploy agentic AI solutions directly inside enterprise customer environments. You'll…
Added 29 mins ago
Senior Technical Consultant - PubSec
Salesforce Partner Canada
Toronto, ON
Full-time
The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key…
Added 1 hour ago
Imaging Specialist- Pre-press and Production Specialist
TPH
Toronto, ON
Full-time
The Imaging Specialist- Pre-press and Production Specialist, is responsible for the complete production lifecycle of customer projects, from file preparation and prepress through digital…
Added 1 hour ago
Creative Designer Prepress & Digital Print Production Imaging Specialist
TPH
Toronto, ON
Full-time
…America's most forest-friendly printer. We are looking for a highly technical Creative Designer with expertise in digital print prepress, colour management, and print production workflows.…
Added 2 hours ago
Director, Integrated Partnerships & Business Development – Payment Solutions
Moneycorp
Toronto, ON
Full-time
This role is designed for a specialist enterprise hunter energized by outbound prospecting, senior‑level relationship building, and early‑stage commercial engagement - particularly around…
Added 3 hours ago
Sales And Marketing Specialist
Medna Medical Equipment Inc.
North Vancouver, BC
Full-time
- Ability to understand and explain technical product information.
Added 4 hours ago
Spécialiste en mise en service/Commissioning Specialist
GE Vernova
Brossard, QC
Full-time
The Commissioning Specialist is expected to be a high-performance worker in all aspects of Commissioning activities, such as documentation creation (procedures and reports), technical…
Added 5 hours ago
Network Infrastructure Specialist
TEEMA
Canada
Contract
…modernization and connectivity initiatives within a complex technical environment. This position will focus on network hardware deployments, connectivity changes, equipment configuration,…
Added 5 hours ago
Product Engineer / Product Manager
Murray Latta Progressive Machine Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
$115,000 to $125,000 CAD / year
Full-time
…learn from Kimwood’s senior engineer, progressively take over technical support and help develop its next aftermarket…
Added 5 hours ago
Health Information Systems Specialist
Region of Waterloo
Waterloo, ON
Knowledge of technical, integration, interoperability, and clinical business requirements of delivering health information solutions, applications, and software.
Added 5 hours ago
Cloud & AI Sales Specialist
Microsoft
Ottawa, ON
Full-time
As a Cloud & AI Sales Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 5 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
4+ years’ experience as a technical business analyst or application specialist preferred.
Added 5 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Title: Advanced Applications Blow Molding Specialist
Added 5 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 5 hours ago
Asset Protection Specialist
Compugen Inc
Vancouver, BC
Full-time
Develop RFP/SOW documentation, technical requirements and vendor evaluation criteria.
Added 6 hours ago
Developer Support Specialist
Brex
Vancouver, BC
Full-time
…never-before seen things in the finance world. As a Developer Support Specialist, you are the front-line point of contact supporting developers to be successful when using Brex’s API. This…
Added 7 hours ago
Clinical Sales Specialist - Molecular Imaging
Siemens Healthineers
Oakville, ON
Full-time
The Clinical Sales Specialist serves as the clinical and technical expert supporting the sales of Siemens Healthineers Molecular Imaging solutions, including SPECT and PET systems. This…
Added 7 hours ago
Patient Care Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient
Added 7 hours ago
Technical Specialist (Digital Signage)
Newfoundland Capital Corporation Limited
Montreal, QC
Full-time
Our Customer Support team (Stingray Business division), based in Montreal, is currently looking for a Technical Specialist (Digital Signage) who is motivated by a constantly evolving…
Added 7 hours ago
Winder
Rubix UKII
Grimsby, ON
Full-time
…and continuous improvement. Whether working onsite or in our specialist facilities, we foster a collaborative, inclusive environment where every voice is valued, and diverse thinking drives…
Added 7 hours ago
Graphic Design Specialist
Intriquip Instruments Inc.
Maple Creek, SK
Full-time
…equipment, known for exceptional customer service and reliable technical advice. The company focuses on building long-term trust with clients by thoroughly understanding its products and…
Added 8 hours ago
Advertising Operations Specialist – Retail Media
Newfoundland Capital Corporation Limited
Montreal, QC
Full-time
We are seeking a detail-oriented and technically skilled Ad Ops Specialist to join our growing Advertising Operations team. This role will focus on the end-to-end management of audio…
Added 8 hours ago
Field Service Technician
Rubix UKII
Grimsby, ON
Full-time
…and continuous improvement. Whether working onsite or in our specialist facilities, we foster a collaborative, inclusive environment where every voice is valued, and diverse thinking drives…
Added 8 hours ago
Golf Aftermarket Support Specialist
Manufacturing Job Site
Upper Onslow, NS
Full-time
If you live for the game, and the machines that keep courses dialed in, this is your shot. We’re looking for a Golf Aftermarket Support Specialist to join our team in Truro, NS.
Added 8 hours ago
Technical Specialist, Program Management
Defence Construction Canada
Ottawa, ON
Full-time
The Technical Specialist, Program Management, oversees multi-disciplinary work to develop, maintain and deliver centralized coordination functions in support of capital construction,…

Versapay

Senior Technical Support Specialist

Canada

Job type: Full-time
Experience: 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

About Versapay 🚀

Versapay turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum - giving finance leaders the clarity and control they need to drive business forward.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!

Overview Of Role

We are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.

Qualifications

3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support capacity.
Experience with one or more ERP platforms, such as:

NetSuite
Sage Intacct
Microsoft Dynamics 365 Business Central
Microsoft Dynamics Finance & Operations
Acumatica
SAP Business One
Other enterprise ERP solutions

Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
Strong understanding of accounting principles and core ERP business processes,

Including

Order-to-Cash (O2C)
Procure-to-Pay (P2P)
Record-to-Report (R2R)
Accounts Receivable
General Ledger
Financial Reporting

Demonstrated ability to troubleshoot complex ERP issues and provide customer- focused solutions.
Experience supporting ERP customers in a technical support or customer care environment.
Strong analytical, problem-solving, and critical thinking skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems.
ERP certifications are highly desirable.

Preferred Qualifications

Experience supporting payment integrations, APIs, middleware, or financial technology (FinTech) solutions.
Familiarity with ERP workflows, automation, reporting, and customization tools.
Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts.
Understanding of ERP customization frameworks (e.g., SuiteScript, Power Platform, Business Central extensions, Sage customization tools, etc.).
Strong organizational skills with exceptional attention to detail.
Customer-first mindset with a proactive approach to problem-solving.
Experience mentoring teammates or serving as a subject matter expert.

Success Metrics

Success In This Role Will Be Measured By

Customer Satisfaction (CSAT)
SLA compliance and response times
Time to First Contact (TFC)
Time to Resolution (TTR)
Quality and accuracy of case resolutions
Effective case ownership and escalation management
Customer feedback and relationship building
Contribution to knowledge base articles and process improvements
Collaboration and support across cross-functional teams

Why Join Us?

Work alongside talented professionals supporting enterprise ERP solutions.
Solve complex technical and business challenges that make a meaningful impact on customers.
Collaborate with Product and Engineering teams to influence product improvements.
Opportunities for professional development and career growth.
Be part of a customer-focused team committed to delivering exceptional service and continuous innovation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Provide advanced functional and technical support for customers using ERP integrations and troubleshoot complex payment processing and accounting issues. Collaborate with Product, Engineering, and Customer Success teams to deliver high-quality customer experiences and contribute to process improvements.

Requirements

Requires at least 3 years of hands-on experience with ERP systems and a bachelor's degree in a relevant field like Accounting or Information Systems. Candidates must possess strong analytical skills and a solid understanding of core ERP business processes such as Order-to-Cash.

Skills

ERP systems
Technical support
Accounting principles
NetSuite
Sage Intacct
Microsoft Dynamics
Troubleshooting
Customer service
API integration
SQL
Order-to-cash
Financial reporting
Data synchronization
Problem-solving
Communication skills
Ticketing systems

Benefits

Professional development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

ERP
NetSuite
Sage Intacct
Microsoft Dynamics
Technical Support
Accounting
Order-to-Cash
Procure-to-Pay
Record-to-Report
Accounts Receivable
General Ledger
Financial Reporting
SQL
REST API
SOAP API
FinTech
Salesforce
Zendesk
Jira
SuiteScript
Power Platform
Automation
Integration
Customer Care
Middleware
Data Synchronization
Business Central
ERP Customization
SLA
CSAT

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