Jobs in Canada

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Added 8 hours ago
GC
Information Management and Contract Specialist - Clerk's Department (Permanent Full-Time)
Grey County
Owen Sound, ON
- Full-time
Ensure legal entities and certificates of insurance are correct and current and track agreement status through a database; set reminders for staff and external contacts regarding agreement…
Added 8 hours ago
Membership Services Rep MCY
YMCA of Southwestern Ontario
Komoka, ON
PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
Added 8 hours ago
IT Programmer (SQL/Business Intelligence) / Developer (SQL,BI, Data) / Data Engineer
Sofina Foods Inc
Markham, ON · ON
Collaborate with cross-functional teams to understand business requirements and translate them into efficient and scalable database and integration solutions.
Added 8 hours ago
Recruitment & Development Coordinator
Panorama Mountain Resort
Panorama, BC
Provide a database/resource guide for departmental specific training.
Added 8 hours ago
SL
Senior Associate, Global Investment Portfolio Reporting & Analysis - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Ownership of the Investment Reporting Database
Added 8 hours ago
SM
Senior Associate, Global Investment Portfolio Reporting & Analysis - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Ownership of the Investment Reporting Database
Added 8 hours ago
KC
Medical Secretary, Weller Clinic
Kingston Community Health Centres
Kingston, ON
- Contract
Available for evening shifts, up to one evening a week
Added 8 hours ago
2026-077 Public Works Manager
Atikameksheng Anishnawbek
ON · Naughton, Ontario
Excellent computer skills including experience in word processing, spreadsheet and database programming or software operation
Added 8 hours ago
WS
Employment Resource Advisor (Fixed Term)
WCG Services
Kelowna, BC
- Full-time
Maintain accurate client records and documentation in database systems
Added 8 hours ago
B
Vice President, Investment Banking - Metals and Mining
BMO
Toronto, ON · Vancouver, BC · FCP
- Full-time
Added 8 hours ago
O
Test Engineer
onsemi
Burlington, ON
- Full-time
Working knowledge of relational database structures
Added 8 hours ago
IC
Senior Software Developer
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The Senior Software Developer reporting to the Leader, Product Foundation, Money Movement will be responsible for developing and maintaining the company’s highly distributed,…
Added 8 hours ago
HC
GIS Technician (#2026-496-GG-335)EA
Hastings County
Belleville, ON
- Full-time
Added 8 hours ago
J
Solutions Designer - Senior
Joblinxsapp
Toronto, ON
- Full-time
Strong database design and development experience with Oracle and SQL Server.
Added 8 hours ago
WM
Senior Account Executive
Waste Management, Inc. (WM)
Nanaimo, BC
- Full-time
Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to…
Added 8 hours ago
Customer Quality Engineer
Acuity Inc.
Brossard, QC
Added 8 hours ago
V
Technical Support Specialist
Versapay
Canada
- Full-time
Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
Added 8 hours ago
SI
QA Analyst
Spait Infotech
Canada
- Full-time
Perform basic database validation using SQL queries.
Added 8 hours ago
CL
Fundraising Manager
Cause Leadership Inc.
ON · Ontario, Canada
- $91,000 to $104,000 CAD / year
- Full-time
Added 8 hours ago
SC
Alum Relations Manager
St. Clement's School
Toronto, ON
- Full-time
Develop a high degree of proficiency with the Advancement Office’s database system, Blackbaud Raiser’s Edge NXT. Maintain accurate and complete alum constituent records, prepare reports,…
Added 8 hours ago
MM
Full Stack Developer
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Teamwork, strong verbal and written communication skills and a dedication to purpose are must haves
Added 8 hours ago
MU
Alumni Engagement Officer
McMaster University
Hamilton, ON
- Contract
Alumni Engagement Officers are required to work on-site a minimum of three days per week
Added 8 hours ago
T
Operations Analyst
Trooh
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
The hours of work may vary from 9:00 am to 6:00 pm (Afternoon/Evening shift)
Added 8 hours ago
MU
Director of Advancement, Humanities, Social Sciences and Campaign
McMaster University
Hamilton, ON
- Full-time
Added 8 hours ago
CI
QA Technique Senior / Senior Technical QA
Cloud Imperium Games Montreal
Montreal, QC
- Full-time
Founded in 2012 by renowned game developer Chris Roberts, Cloud Imperium Games (CIG) is one of the largest global independent studios, 1,000+ employees, dedicated to delivering…

Versapay

Technical Support Specialist

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

About Versapay 🚀

Versapay is the platform that rewires AR by removing barriers from collecting and reconciling B2B payments, providing end-to-end cash flow clarity and ensuring businesses can manage working capital on their terms.

By closing the loop for finance teams and their business systems, customers, and payment activity into a single intelligent ecosystem, Versapay transforms money matters into a data-driven advantage. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and processes $300B+ in payments volume annually.

Think you might be the next Veep to join? Read on!!

Role Overview

As a Technical Support Specialist at Versapay, you are the technical bridge between customers and our product/engineering teams. You will resolve escalated, complex technical issues, often involving integrations, APIs, and ERP workflows. This role requires deep product knowledge, advanced troubleshooting skills, and the ability to coordinate across multiple internal and external teams. You will not only solve problems but also drive continuous improvement in both product and support processes.

What You'll Do

Technical Troubleshooting & Resolution:

Serve as the escalation point for advanced technical issues, including those involving ERP integrations (e.g., NetSuite, Sage Intacct, Microsoft Dynamics), APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams.
Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, supply chain, HR, etc.).
Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting.

Collaboration & Escalation

Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Act as a technical SME during client escalation calls, providing expertise on system architecture, data flows, and configuration best practices.
Liaise with ecosystem partners and third-party vendors to resolve cross-platform issues.

Documentation & Knowledge Management

Create and maintain advanced troubleshooting guides, runbooks, and internal knowledge base articles for complex technical scenarios.
Document all customer interactions, solutions, and troubleshooting steps in platforms like Intercom and Salesforce for future reference and team enablement.

Continuous Improvement & Training

Analyze escalation trends and recurring technical issues to recommend product/process improvements.
Participate in incident reviews and war rooms for high-severity or urgent cases, providing technical leadership and post-mortem analysis.

Customer Engagement

Communicate complex technical concepts in a clear, customer-friendly manner.
Manage high-visibility or complex cases end-to-end, ensuring timely updates and expectation management for both customers and internal stakeholders.

What You'll Bring To The Team

Technical Skills & Qualifications:

Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms.
Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
Familiarity with business processes in finance, HR, or supply chain, and the ability to map technical issues to business impact.
Experience with system upgrades, patch management, and regression testing.
Ability to manage user accounts, roles, and permissions within ERP or enterprise software.
Excellent written and verbal communication skills, with the ability to translate technical details for non-technical audiences.

Additional Considerations

Success in this role requires balancing speed with technical depth - solving issues quickly while ensuring sustainable, root-cause solutions.
You will have the opportunity to influence both support and product direction by being closest to customer pain points and technical challenges.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Resolve complex escalated technical issues involving ERP systems, APIs, integrations, data, and customer configurations, while coordinating with customers, vendors, Product, Engineering, and QA. Document solutions, lead incident reviews, identify recurring issues, and recommend improvements to products and support processes.

Requirements

Candidates should have experience supporting ERP systems or complex SaaS platforms, with strong troubleshooting skills in SQL, databases, APIs, and system integrations. They should understand finance, HR, or supply chain processes and have experience with upgrades, patch management, regression testing, and enterprise user permissions, along with strong communication skills.

Skills

ERP Support
Technical Troubleshooting
SQL and Database Management
API Diagnostics
System Integration
Root Cause Analysis
Log Analysis
Data Integrity
Regression Testing
Patch Management
User Account and Permission Management
Customer Communication
Incident Management
Technical Documentation
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

ERP
SAP
Oracle
NetSuite
Sage Intacct
Microsoft Dynamics
APIs
SQL
Database Management
System Integration
Middleware
ETL
Token Migration
Jira
Salesforce
Intercom
Log Analysis
Root Cause Analysis
Data Integrity
System Performance
Security and Compliance
Patch Management
Regression Testing
Incident Reviews
Runbooks
Knowledge Base
Finance
Supply Chain
Human Resources

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Jobs in Canada