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Vertage

Payment Operations Analyst

  • Montreal, QC, Canada

Contract

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Job details

Job type
Contract
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Experience
2-4 years of experience in Banking Operations, Payment Operations, Cash Management, or Correspondent Banking.
Posting language
English
Posted

Original job description

Location: Montreal, QC

Duration: 6-Month Contract (Potential Extension)

Schedule: Monday-Friday (Various Shifts Available)

About the Role

We are looking for a Payment Operations Analyst to support USD and CAD payment processing activities within a leading international banking environment. This position will focus on payment investigations, client support, wire transfers, reporting, data analysis, and operational risk management while ensuring excellent service delivery to clients.

Key Responsibilities

  • Investigate and resolve payment and wire transfer issues.
  • Support clients with USD and CAD payment processing inquiries.
  • Monitor payment activity and ensure transactions are processed accurately.
  • Review SWIFT messages, wire transfers, and operational reports.
  • Work closely with internal teams and stakeholders to resolve issues.
  • Analyze operational data and prepare client and management reports.
  • Track KPIs and service levels to improve operational efficiency.
  • Identify trends, root causes, and opportunities for process improvements.
  • Assist with monthly and quarterly reporting dashboards.
  • Ensure compliance with internal policies and banking regulations.

  • Required Qualifications

    • 2-4 years of experience in Banking Operations, Payment Operations, Cash Management, or Correspondent Banking.
    • Knowledge of wire transfers, SWIFT payments, and clearing systems.
    • Experience with payment investigations and transaction processing.
    • Strong analytical and problem-solving skills.
    • Advanced Microsoft Excel and Microsoft Office skills.
    • Excellent communication and customer service skills.
    • Ability to work in a fast-paced, high-volume environment.
    • English language proficiency required.

  • Preferred Qualifications:

    • Experience within a large financial institution.
    • Knowledge of USD clearing operations.
    • Reporting, dashboarding, and data analysis experience.
    • Familiarity with banking regulations and payment operations controls.
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    More about this job

    Responsibilities

    Investigate and resolve payment issues, support clients with USD and CAD payment inquiries, and monitor wire transfers and other transactions for accuracy and compliance. Analyze operational data, prepare reports and dashboards, track service levels, and collaborate with internal teams to address root causes and improve processes.

    Requirements

    Requires 2–4 years of experience in banking, payment, cash management, or correspondent banking operations, along with knowledge of wire transfers, SWIFT payments, clearing systems, and payment investigations. Candidates should have strong analytical, communication, and customer service skills, advanced Microsoft Excel and Office skills, and English proficiency; experience at a large financial institution and reporting or USD clearing knowledge are preferred.

    Skills

    • Payment Operations
    • Payment Investigations
    • Wire Transfers
    • SWIFT Payments
    • USD and CAD Payments
    • Transaction Processing
    • Clearing Systems
    • Cash Management
    • Correspondent Banking
    • Data Analysis
    • Microsoft Excel
    • Microsoft Office
    • Client Support
    • Operational Risk Management
    • Reporting and Dashboarding
    • Process Improvement

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    Categories

    • Finance & Accounting
    • Customer Service & Support
    • Data & Analytics

    Keywords

    • Banking Operations
    • Payment Operations
    • USD Payments
    • CAD Payments
    • Wire Transfers
    • SWIFT Messages
    • Clearing Systems
    • Payment Investigations
    • Transaction Processing
    • Cash Management
    • Correspondent Banking
    • Operational Risk Management
    • Banking Regulations
    • Payment Controls
    • Microsoft Excel
    • Microsoft Office
    • Data Analysis
    • Operational Reporting
    • Management Reporting
    • Client Reporting
    • Dashboards
    • KPIs
    • Service Levels
    • Root Cause Analysis
    • Process Improvement
    • Client Support

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