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Added 1 hour ago
UO
Resource Sharing Assistant I
University of Victoria
Victoria, BC
- Full-time
…accomplish daily workflows including routine library collections maintenance; all processing of physical materials; assisting other library units with departmental and collections-based…
Added 2 hours ago
VE
Technical Support Specialist
Vertex Elite LLC
Vancouver, BC
- Contract
Should support CSM's in developing eminently capable and technically competent team of assistant
Added 3 hours ago
CC
Retail Assistant Store Manager
Canna Cabana
High River, AB
- Full-time
The Retail Assistant Store Manager at High River will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating…
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
 Zero rent, no lease, utilities included, no other maintenance costs
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
 Zero rent, no lease, utilities included, no other maintenance costs
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
 Zero rent, no lease, utilities included, no other maintenance costs
Added 5 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
 Zero rent, no lease, utilities included, no other maintenance costs
Added 6 hours ago
FH
Occupational Therapist - Langley Long Term Care
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…in-service and educational programs and assisting with departmental maintenance and quality…
Added 6 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Hamilton, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 6 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
The Unit Assistant ensures clear concise communication and facilitates the flow of information with other facilities, the health care team, visitors, family members and patients. As part of…
Added 6 hours ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
General reception duties including maintenance of visitor access control based upon adopted procedures.
Added 7 hours ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
…in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,…
Added 7 hours ago
W
Pharmacy Assistant
Walmart
Ottawa, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 7 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Hamilton, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 8 hours ago
TL
Deputy Fire Chief
The Loomex Group
Sussex, NB
- Full-time
Represent the Fire Chief as a “Local Assistant to the Fire Marshal” by enforcing bylaws and carrying out duties related to the Fire Prevention Act for New Brunswick
Added 9 hours ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
London, ON
- Full-time
…in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,…
Added 9 hours ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
…in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,…
Added 9 hours ago
LC
Pharmacy Assistant Part Time Day
Loblaw Companies Limited
Victoria, BC
- Part-time
Maintenance of pharmacy stock through inventory control systems
Added 9 hours ago
BC
Anesthesia Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
An Anesthesia Assistant (AA) is a Registered Respiratory Therapist or a Registered Nurse who holds a Certified Clinical Anesthesia Assistant Certification from a Canadian Society of…
Added 10 hours ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Calgary, AB
- Full-time
…in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,…
Added 11 hours ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Vaughan, ON
- Full-time
…in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,…
Added 11 hours ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Full-time
…in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,…
Added 12 hours ago
LC
Pharmacy Assistant PT Part Time Day Greenlight Requisition
Loblaw Companies Limited
Dartmouth, NS
- Part-time
Maintenance of pharmacy stock through inventory control systems
Added 12 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Toronto, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 13 hours ago
MP
Funeral Director, Funeral Services
Mount Pleasant Group
Pickering, ON
- $41.4 to $46.43 CAD / hour
- Full-time
…collaborative team, the FD actively participates in facility maintenance, administrative duties, and ongoing professional development to ensure the highest quality of service to the…

Vertex Elite LLC

Technical Support Specialist

Vancouver, BC, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 8, 2026
Experience: B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Posting language: English
Posted: Nov 8, 2026

Original job description

Software Support(L3) @ Vancouver, Canada

Must have: Linux, Unix, shell or bash scripting, Cloud, Kubernetes, understanding and usage on BoT, SQL.

Good to have: any programming language

L3 production support.

What You will Do:

•Responsible for efficiently handling and resolving technical issues which have been passed on by L2.

•Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.

•Should ensure maximum issues are resolved without L4/R&D involvement.

•Should ensure adherence to committed SLA's for each reported issue.

•Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical

details captured for every issue.

•Should follow internal escalation matrix basis severity and resolution time.

•Should ensure all relevant site-specific technical documentation as well documentation regarding new

product lines/or features are accurately captured from R&D and shared with Client Service team.

•Should support CSM's in developing eminently capable and technically competent team of assistant

client service managers and service engineers.

•Responsible for creating and monitoring software and hardware component wise reliability metrics for each

installation.

•Should develop framework to predict potential/future failures and ensure requisite preventive measures are

taken

What You will bring:

B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Experience with Linux/Unix
Experience with SQL
Experience/Strong knowledge of -Java, Python,Shell.
Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
Willing to work in rotational shifts.

Apply About employer

More about this job

Responsibilities

Resolve technical issues escalated from L2, prioritize tickets, meet SLAs, and coordinate with R&D when needed. Maintain technical documentation, support client service team development, monitor component reliability, and develop frameworks to predict and prevent failures.

Requirements

Requires a B.Tech degree and 6 months to 2 years of experience in 24/7 software support, with Linux/Unix, SQL, and strong knowledge of Java, Python, and shell scripting. Proven expertise in intralogistics and warehouse automation systems is mandatory, along with willingness to work rotational shifts.

Skills

Linux
Unix
Shell Scripting
Cloud
Kubernetes
BoT
SQL
Java
Python
L3 Production Support
Intralogistics
Warehouse Automation
Ticket Management
SLA Management
Reliability Metrics
Incident Escalation

Visa sponsorship

Not detected in the job text

Keywords

Linux
Unix
Shell Scripting
Bash
Cloud
Kubernetes
BoT
SQL
Java
Python
L3 Production Support
24/7 Software Support
Intralogistics
Warehouse Automation
Ticketing SOPs
Service-Level Agreements
Incident Escalation
Technical Documentation
Reliability Metrics
Preventive Maintenance
R&D
Rotational Shifts
L2 Support
L4 Support

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