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Added 34 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 1 hour ago
VE
Technical Support Specialist
Vertex Elite LLC
Vancouver, BC
- Contract
B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Added 1 hour ago
NB
SAS Viya System Administrator
National Bank of Canada
Montreal, QC
- Full-time
…Acceleration and Data (STAD) team at National Bank means acting as a specialist in the administration and operation of SAS analytical platforms. In this role, you will have a direct impact…
Added 2 hours ago
I
Medical Intake Specialist (Spanish Fluency Required)
Indigo
Remote, Canada
- Up to $60,000 CAD / year
- Full-time
- Remote
Comfort learning and working with new software and tools
Added 5 hours ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
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AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
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AC
Oracle Fusion Financial Specialist / Project Manager
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Added 5 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
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Added 7 hours ago
S&
Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
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- Full-time
Serve as a subject matter specialist in 500kV and 765kV transmission lines
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SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
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- Internship
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RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
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Kitchen Cabinet Specialist
Alaa Eddin Kitchens & Millwork
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- Full-time
Role Description The Kitchen Cabinet Specialist is a full-time, on-site role based in Etobicoke, ON. This role focuses on guiding clients through cabinetry options, explaining materials,…
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
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S M Software Solutions Inc
Toronto, ON
- Internship
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Added 9 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
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Added 9 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
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RQ00242 – Senior Data Analytical Specialist/Scientist
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We are seeking a highly skilled Senior Data Analytical Specialist/Scientist with strong expertise in data science, advanced analytics, statistical analysis, predictive modelling, and…
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RQ00242 – Senior Data Analytical Specialist/Scientist
S M Software Solutions Inc
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RQ00242 – Senior Data Analytical Specialist/Scientist
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Added 9 hours ago
SC
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We are seeking a creative, analytical, and results-oriented Marketing Specialist to develop and execute marketing initiatives that drive brand awareness, customer engagement, and business…
Added 12 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
To display this page you need a browser with JavaScript support.
Added 13 hours ago
BT
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- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 13 hours ago
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Vertex Elite LLC

Technical Support Specialist

Vancouver, BC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 8, 2026
Experience: B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Posting language: English
Posted: Nov 8, 2026

Original job description

Software Support(L3) @ Vancouver, Canada

Must have: Linux, Unix, shell or bash scripting, Cloud, Kubernetes, understanding and usage on BoT, SQL.

Good to have: any programming language

L3 production support.

What You will Do:

•Responsible for efficiently handling and resolving technical issues which have been passed on by L2.

•Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.

•Should ensure maximum issues are resolved without L4/R&D involvement.

•Should ensure adherence to committed SLA's for each reported issue.

•Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical

details captured for every issue.

•Should follow internal escalation matrix basis severity and resolution time.

•Should ensure all relevant site-specific technical documentation as well documentation regarding new

product lines/or features are accurately captured from R&D and shared with Client Service team.

•Should support CSM's in developing eminently capable and technically competent team of assistant

client service managers and service engineers.

•Responsible for creating and monitoring software and hardware component wise reliability metrics for each

installation.

•Should develop framework to predict potential/future failures and ensure requisite preventive measures are

taken

What You will bring:

B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
Experience with Linux/Unix
Experience with SQL
Experience/Strong knowledge of -Java, Python,Shell.
Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
Willing to work in rotational shifts.

Apply About employer

More about this job

Responsibilities

Resolve technical issues escalated from L2, prioritize tickets, meet SLAs, and coordinate with R&D when needed. Maintain technical documentation, support client service team development, monitor component reliability, and develop frameworks to predict and prevent failures.

Requirements

Requires a B.Tech degree and 6 months to 2 years of experience in 24/7 software support, with Linux/Unix, SQL, and strong knowledge of Java, Python, and shell scripting. Proven expertise in intralogistics and warehouse automation systems is mandatory, along with willingness to work rotational shifts.

Skills

Linux
Unix
Shell Scripting
Cloud
Kubernetes
BoT
SQL
Java
Python
L3 Production Support
Intralogistics
Warehouse Automation
Ticket Management
SLA Management
Reliability Metrics
Incident Escalation

Visa sponsorship

Not detected in the job text

Keywords

Linux
Unix
Shell Scripting
Bash
Cloud
Kubernetes
BoT
SQL
Java
Python
L3 Production Support
24/7 Software Support
Intralogistics
Warehouse Automation
Ticketing SOPs
Service-Level Agreements
Incident Escalation
Technical Documentation
Reliability Metrics
Preventive Maintenance
R&D
Rotational Shifts
L2 Support
L4 Support

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