Technical Support Specialist
- Vancouver, BC, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Posting language
- English
- Posted
Original job description
Software Support(L3) @ Vancouver, Canada
Must have: Linux, Unix, shell or bash scripting, Cloud, Kubernetes, understanding and usage on BoT, SQL.
Good to have: any programming language
L3 production support.
What You will Do:
•Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
•Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
•Should ensure maximum issues are resolved without L4/R&D involvement.
•Should ensure adherence to committed SLA's for each reported issue.
•Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical
details captured for every issue.
•Should follow internal escalation matrix basis severity and resolution time.
•Should ensure all relevant site-specific technical documentation as well documentation regarding new
product lines/or features are accurately captured from R&D and shared with Client Service team.
•Should support CSM's in developing eminently capable and technically competent team of assistant
client service managers and service engineers.
•Responsible for creating and monitoring software and hardware component wise reliability metrics for each
installation.
•Should develop framework to predict potential/future failures and ensure requisite preventive measures are
taken
What You will bring:
- B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Experience with Linux/Unix
- Experience with SQL
- Experience/Strong knowledge of -Java, Python,Shell.
- Proven domain expertise in intralogistics and warehouse automation systems is mandatory.
- Willing to work in rotational shifts.
More about this job
Responsibilities
Resolve technical issues escalated from L2, prioritize tickets, meet SLAs, and coordinate with R&D when needed. Maintain technical documentation, support client service team development, monitor component reliability, and develop frameworks to predict and prevent failures.
Requirements
Requires a B.Tech degree and 6 months to 2 years of experience in 24/7 software support, with Linux/Unix, SQL, and strong knowledge of Java, Python, and shell scripting. Proven expertise in intralogistics and warehouse automation systems is mandatory, along with willingness to work rotational shifts.
Skills
- Linux
- Unix
- Shell Scripting
- Cloud
- Kubernetes
- BoT
- SQL
- Java
- Python
- L3 Production Support
- Intralogistics
- Warehouse Automation
- Ticket Management
- SLA Management
- Reliability Metrics
- Incident Escalation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Logistics
Keywords
- Linux
- Unix
- Shell Scripting
- Bash
- Cloud
- Kubernetes
- BoT
- SQL
- Java
- Python
- L3 Production Support
- 24/7 Software Support
- Intralogistics
- Warehouse Automation
- Ticketing SOPs
- Service-Level Agreements
- Incident Escalation
- Technical Documentation
- Reliability Metrics
- Preventive Maintenance
- R&D
- Rotational Shifts
- L2 Support
- L4 Support